Customer Reviews for Don Hull Son Sales LLC
(U-Haul Neighborhood Dealer)

401 reviews

4996 State Rte 365   Oneida, NY 13421
(S Of Thruway)

(315) 363-4549

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(315) 363-4549

4996 State Rte 365
Oneida, NY 13421
(S Of Thruway)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

joan D. 
Rating:
4.0

You have to maintain safety on your equipment,! I picked up the tow dolly up and drove it 5 miles home, when I got home I noticed a huge spot of rubber missing from tread. So after I did an inspection on the equipment, I noticed the wiring harness was worn and not working... I check lights and nothing worked, I used it anyways because I needed to.... I think the tow dolly needs to be repaired by uhaul

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Verlin M. 
Rating:
5.0

Customer did not leave a comment.

Jamie C. 
Rating:
5.0

Customer did not leave a comment.

Karrie R. 
Rating:
5.0

Very friendly and helpful - no complaints!

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence N. 
Rating:
5.0

Very nice friendly and knowledgable been here before and will continue to come back here

David G. 
Rating:
5.0

Customer did not leave a comment.

joan D. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Don Hull's has great service and is very accommodating

Michael I. 
Rating:
3.0

It would have been nice to be able to return the vehicle dolly to a center that was closer to my home...having to drive 2 hrs to bring it back really sucked...

Scott P. 
Rating:
3.0

Customer did not leave a comment.

JAMESD S. 
Rating:
5.0

Always efficient and helpful staff

Ellie A. 
Rating:
4.0

Customer did not leave a comment.

Pamela R. 
Rating:
2.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
4.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

SAM S. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Amazing 1st time experience. Will definitely use again!

Hollie A. 
Rating:
5.0

Don Hull's is the perfect mix of professionalism and friendliness. They are always warm and helpful, and their service and equipment quality top notch.

Dawn L. 
Rating:
3.0

Truck was very dirty and even had a USED mask right on the console from the previous renter. We had to spend a good part of an hour disinfecting the truck before loading it. It was disgusting and looked as though it had NEVER been cleaned. During the virus you would think that uhaul would take special precautions and make it mandatory to clean and sanitize every truck. The fact that we spent $500 on a truck that we had to clean and sanitize ourselves is absolutely rediculous.

Crystal M. 
Rating:
1.0

Have parking advertised. Parking was full and there were no signage for alternative locations. Spent one hour trying do find out where to drop off a trailer.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

Tracy K. 
Rating:
4.0

Customer did not leave a comment.

mary C. 
Rating:
2.0

I rented the vehicle for 79 cents a day and because it was returned after 2pm on Saturday I was charged 99 cents a day which came to over $400.

Kim S. 
Rating:
5.0

Customer did not leave a comment.

JEFF D. 
Rating:
5.0

Customer did not leave a comment.

Russell D. 
Rating:
3.0

The employees were 40 minutes late arriving at to the store. I waited 15 minutes for them to arrive. Although I had completed all of the online 'quick checkout' information, I was asked for most of it again. The process took me an additional 15 minutes to complete the process for the rental. The equipment was not at the location I was checking in at, but it was a little further down the road.

MARK B. 
Rating:
5.0

The drop off location was easy to find. Not much I can say about it since it was closed - but I was able to drop the vehicle off with no problems.

David D. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

the 2 young gentleman working there were more than professional, polite and accomodating. Actually took the extra time to listen to my sad, bitter tale.

RICARDODAVID G. 
Rating:
5.0

Customer did not leave a comment.

Dawn L. 
Rating:
5.0

Doing a great job! A dedicated efficient hard working crew!

Ellie A. 
Rating:
5.0

Customer did not leave a comment.

Terron N. 
Rating:
5.0

Customer did not leave a comment.

Nancy K. 
Rating:
5.0

The great and gracious folks and Don Haul opened their store after I arrived minutes after they closed at noon on Saturday. Without their kind actions, my day would have been thrown in to chaos. Thank you thank you thank you!!!

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
4.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Very friendly and helpful.

Richard R. 
Rating:
5.0

May want to add signs for drop off now that everything is electronic.

Nicholas F. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Very pleased with the online reservation/ registration. Made the whole process easy and safer with covid19

Karina H. 
Rating:
3.0

Customer did not leave a comment.

Jill W. 
Rating:
5.0

Amazing customer service

Leah S. 
Rating:
3.0

Customer did not leave a comment.

Mark D. 
Rating:
3.0

The inside of the can was filthy, the floors covered in mud.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Sean L. 
Rating:
3.0

Customer did not leave a comment.

CONSTANCE W. 
Rating:
5.0

Customer did not leave a comment.

Bill D. 
Rating:
5.0

Customer did not leave a comment.

Bryce B. 
Rating:
5.0

Customer did not leave a comment.

Alexis D. 
Rating:
4.0

Customer did not leave a comment.

Bob S. 
Rating:
2.0

I was charged $97 at pickup and when I returned the truck they charged me another 104.77 but my total bill was 127.25. with a total charge of 202.25. this is way over the total cost of 127.25.

Eric M. 
Rating:
3.0

Truck wasn't wiped down at all, the driver's side windshield wiper was broken at the top so I couldn't use it without damaging the windshield. Fortunatelyily I didn't have to use it. Other than that not terrible but those 2 things shows a lack of care that should always be there.

Steven B. 
Rating:
5.0

Nothing right now

Norman T. 
Rating:
3.0

Off hours drop off, so little to comment about. Small area for drop off.

Thomas H. 
Rating:
1.0

I sent a letter to corporate about this location!!! Lady was almost an hour late and we had people waiting, then gave me 50 extra miles and 2 more days to unload a 10 foot truck I reserved for one way only!!! What for??? I'm beyond mad!!

Traci F. 
Rating:
4.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Customer did not leave a comment.

Peggy B. 
Rating:
5.0

Customer did not leave a comment.

Stephen V. 
Rating:
5.0

Kind and efficient. Cost was very reasonable. Easy check in and return.

Kathy G. 
Rating:
5.0

Very nice employees, friendly,helpful,and fast service.

erica C. 
Rating:
5.0

Very good to do business with

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

Customer did not leave a comment.

lori V. 
Rating:
2.0

We reserved a 15 ft truck when we tried to start it it wouldn't start. Had to stand outside in 10 degree weather while the owner tried to start the car for an hour. Then we had to take a 10 ft truck. The 10ft truck worked fine and was maintained.

James S. 
Rating:
5.0

Customer did not leave a comment.

Cody L. 
Rating:
5.0

Customer did not leave a comment.

Rosemary R. 
Rating:
5.0

Jeff and his crew do a great job. Thank you Jeff.

mike S. 
Rating:
5.0

Very friendly check in. Overall a great experience!

lisa F. 
Rating:
5.0

Customer did not leave a comment.

christine H. 
Rating:
5.0

Customer did not leave a comment.

Rosemary R. 
Rating:
5.0

Great service, no complaints at all

glenn R. 
Rating:
5.0

Customer did not leave a comment.

Freddie B. 
Rating:
5.0

Great place to rent from. Always friendly

Jim B. 
Rating:
5.0

Nothing, very good service!

Bonnie Y. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Julie H. 
Rating:
4.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

signing the actual truck out from company was extremely difficult, they were experiencing computer technical difficulties.

jean P. 
Rating:
1.0

The location rented me out a defective unit during my one day drive from New York to Florida the back half of the 6x12 enclosed trailer got soaked. The place I rented it will not help me out in any way the place I dropped it off would not help me they told me to contact the place I rented it from.. I called the guy told me he would have his area manager call which I have not received a phone call yet from.. I've contacted corporate multiple times and left voicemails with managers still have not received any return phone call. I had to contact my credit card company and dispute the charges it's very unfortunate I'll never use Uhaul again in my life I've used them many times.. I had wood in there from the 1800s that's Irreplaceable from my grandmother's Barn. It got soaked a brand new TV still in the box soaked, luggage bags ,dinner table the list goes on I'm still waiting on them to get back to me I plan on making a big deal out of this it's unfortunate. The kicker is I paid $1,300 to move my stuff $13 they took from me knowing their trailer was defective and ruined my stuff I showed them pictures blah blah blah $1300 they took from me instead of making it right . Uhaul where I dropped this trailer off told me straight up this should be free I'm sorry I can't do it on my end. And to make things better I dropped the unit off 3 days before my contract and they still didn't care. Well I hope somebody reads this and reaches out to me with a real solution I know what my next step is...

ROBERT C. 
Rating:
3.0

Trailer was swept but when I kneeled to secure load, my knees turned black from the grime - trailer needed to be power washed. Also, had to wait 30 minutes after paying for the trailer for a mechanic to take pictures of the hitch. I was already late because I had to travel 30 miles from my location to pick up a trailer larger than what I ordered.

mike B. 
Rating:
4.0

Windshield needed to be cleaned inside and out. Cab floor was dirty and box needed to be swept. I'm not criticizing the pick up location. They were extremely busy and were very polite to all customers.

Paula W. 
Rating:
5.0

Nothing. Everything worked out wonderful

PATRICIA B. 
Rating:
5.0

Customer did not leave a comment.

Barry P. 
Rating:
5.0

Great experience will use again

Ken B. 
Rating:
5.0

Customer did not leave a comment.

michaei C. 
Rating:
5.0

Customer did not leave a comment.

Dean L. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
1.0

Don't reserve equipment you don't have, Don't rent reserved trucks out from under people when trying to find equipment that was reserved that you don't have so as not to waste hours of customer's valuable time!!!!!! Passenger side mirrors were not adjusted/unable to adjust properly, had to lean over seat to view trailer when backing up with trailer.

Matthew C. 
Rating:
4.0

This location was great and the woman was helpful. But over all uhaul is always a nightmare to work with. The only reason people use them is the price.

Melinda L. 
Rating:
3.0

Customer did not leave a comment.

Marla G. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
3.0

Told the person I was charged $332 and she tried to refund money back but still have not received it and I didn't even use all the mileage. Not happy.

Jennifer N. 
Rating:
5.0

Customer did not leave a comment.

susan T. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top