Wow, what a terrible experience. Please fix your location/GPS settings. Took me 30 minutes to get my truck because the app was animate that I was not at the location so I had to call customer service and be on hold for 10 minutes only for them to tell me to try your website over the app. Maybe suggest that on your app prior to putting me on hold for 10 minutes. Like... this is grade level logic.
BRENDANTHOMAS B
Customer Reviews for Don Hull Son Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The van was fine. At pickup it was plowed into the snow and we had to brush it all off ourselves. Difficult getting it out of the snow bank. Took it 7 miles total but needed 2 gallons of gas to fill to full?? Questionable.
Lynne MWould have been nice if trailers came with a jack there are high to lift off the truck.
Jack NThe service was excellent. Nothing needs to be improved.
NADINE RThey were very pleasant and helpful.Everything was clean and in very good condition.
NADINE RSmelled like a dirty dog and cigarettes, the windshield is cracked, and the drivers side window whistled while driving.
tammy BTight spot for large truck
John VGive them info about how to load items in the truck the guy Jeff Hall gave us some great tips how to load and watch some videos on You Tube
Robert TUnfortunately, the drop off experience negated the wonderful service at the pick up location (see below).
Joseph FEmployees were courteous and helpful.
Julie KDon hull was excellent and cut my cost in half by helping me with a trailer rental! Uhaul itself ,customer service where I called for quote, over priced me and would have sent me an hour out of my way to drop off trailer. Extremely bad help just to make more commission.
Charles MVery nice people I would recommend
Colleen AAll went well upon taking delivery of an auto transport and the drop off.
eugene BNothing as this site is very professional
Chris MI wasn't happy with the online service part. When I reserved my order it was for a certain location. Then I received a call and was told they didn't have it at the location I requested. I think I should get the $50 knocked off my card. Itsnt there a Guarantee??
DENISEJO Wvery good service
LENARD SThe drop off location was excellent because it was close by.
Walter BIt was good no problems.
VELMA PIt was 10 below and snowing and they did not have the truck cleaned off and ready I had to go in the lot and start it and warm it up to go
melvin Teverything went great with the 24/7 truck share, including getting access to the truck..... however once truck was acquired for the short period that we had it. the handling and steering of the truck was very rough... would consistently pull too the right and had to keep over correcting. the ride was rough, had a bad vibration in front end. other than that it was a good experience
Codey BThis uhaul i rented really needs to be taken off the road. It was very hard to drive. It had no get up and go. It had a bad exhaust smell and was very hard to maneuver. The body of the uhaul is severely damaged. the back overhead door is as difficult to open and the ramp was very hard to get in and out. I was not pleased. But I had to use it because I had no choice.
ROSEMARY TGreat location! Private drive was easy to drive equipment into off of busy highway.
Jonathon LThis location was great to work with,the staff was very courteous and helpful.
scott sI had to wipe snow off the vehicle. The entire process took over 20 minutes for me to clean off. When paying for a service. I as a customer should just have the vehicle ready to leave. It made me late on other projects.
travis hEverything went smoothly, it did not take long. Great customer service!
Brenda MThey show in the system that they had a appliance dolly however when I got there they did not so I had to go to another uhaul to get one.
Brenda HNo big changes. Had Excellent customer service, good amount of space, the only thing that I would suggest is more gravel in the truck lot to make it smoother. Other than that, everything was great.
MATTHEWJAMES YDana and the woman were great.
Christina BI got a bigger truck then I wanted 😔
Bridgette LBoth times we dropped off there was a problem. Mileage was charged for 100 more miles than we drove (we have pics of the odometer) on the first truck and the second truck was charged for an extra day when we turned it in the night before it was due. Over charged both times and when we try to call the place there is no answer
Michael JThe people working there were some of the friendliest I have come across when renting. They actually made it an enjoyable experience. I usually rent from another location but they didn’t have the equipment I needed. By happy accident I found this place and now I will gladly make a longer trip to pick up rentals in the future.
Eric TDid mobile check in and out but the service is so poor there that we had to drive down the road to finish check in. And were unable to check out due to needed location services that would not load.
Tyler DNo need for improvement. Personal and professional service rendered and appreciated.
Edgar MVery nice truck - really good shape.
Todd Mgreat service. I would definitely rent again from UHaul.
Chris Mexcellent service, difficult parking
James RVery Friendly and helpful!
DAVID ZGreat customer service! Everyone was polite, friendly, and helpful from Jeff on the phone the day before and the 2 ladies in the office the day of pick up.
LILI RDo a full inspection of the trailer before someone takes, electrical did not work they had a rewire before I left. inside of the trailer was filthy I had to clean before I could use
John MThe front of the U-Haul had not been clean cigarette buts in ashtray and sticky drinks in the cup holder. Upon returning it and getting my final receipt I was charged for 4 gallons of gas even though I refilled the tank to the appropriate level.
RENEEM CThe chain was not well attached but my husband placed it as he suggested.
Laura BDon't understand why it takes so long to do paperwork to drop off trailer. System needs to be updated to speed up process.
Thomas SNo a thing! Great service and great equipment. Thank You!!
Daren LVery helpful on very short notice. Thank you.
Don CMake sure the gas tank is at 1/2 a tank when sending out
Maria C