Customer Reviews for Don Hull Son Sales LLC
(U-Haul Neighborhood Dealer)

420 reviews

4996 State Rte 365   Oneida, NY 13421
(S Of Thruway)

(315) 363-4549

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(315) 363-4549

4996 State Rte 365
Oneida, NY 13421
(S Of Thruway)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lenore A. 
Rating:
4.0

Customer did not leave a comment.

Christi H. 
Rating:
5.0

Customer did not leave a comment.

NORMA H. 
Rating:
4.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
5.0

Very friendly and helpful!!!!

Briana T. 
Rating:
3.0

Very pleasant. Good customer service in person. However, ther was rash in the cab and the console was sticky and not cean.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

They always go above and Beyond to keep the customer happy

John G. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Excellent customer service. I've used Uhaul for many years for a variety of needs & have had some really bad experiences w/not only service but equipment. But this location provided the best Uhaul service I've had so far.

Gizelle C. 
Rating:
5.0

Customer did not leave a comment.

Renee C. 
Rating:
5.0

Got in and out in no time. Customer service was excellent. No problems with truck.

Alan B. 
Rating:
5.0

Customer did not leave a comment.

Ovid W. 
Rating:
3.0

Be sure units are clean. I needed to sweep prior to use.

Bill M. 
Rating:
4.0

Customer did not leave a comment.

Karen K. 
Rating:
5.0

Customer did not leave a comment.

DUS L. 
Rating:
5.0

Customer did not leave a comment.

Dan Q. 
Rating:
5.0

Customer did not leave a comment.

Ellie A. 
Rating:
5.0

Customer did not leave a comment.

joan D. 
Rating:
4.0

You have to maintain safety on your equipment,! I picked up the tow dolly up and drove it 5 miles home, when I got home I noticed a huge spot of rubber missing from tread. So after I did an inspection on the equipment, I noticed the wiring harness was worn and not working... I check lights and nothing worked, I used it anyways because I needed to.... I think the tow dolly needs to be repaired by uhaul

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Verlin M. 
Rating:
5.0

Customer did not leave a comment.

Jamie C. 
Rating:
5.0

Customer did not leave a comment.

Karrie R. 
Rating:
5.0

Very friendly and helpful - no complaints!

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence N. 
Rating:
5.0

Very nice friendly and knowledgable been here before and will continue to come back here

David G. 
Rating:
5.0

Customer did not leave a comment.

joan D. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Don Hull's has great service and is very accommodating

Michael I. 
Rating:
3.0

It would have been nice to be able to return the vehicle dolly to a center that was closer to my home...having to drive 2 hrs to bring it back really sucked...

Scott P. 
Rating:
3.0

Customer did not leave a comment.

JAMESD S. 
Rating:
5.0

Always efficient and helpful staff

Ellie A. 
Rating:
4.0

Customer did not leave a comment.

Pamela R. 
Rating:
2.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
4.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

SAM S. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Amazing 1st time experience. Will definitely use again!

Hollie A. 
Rating:
5.0

Don Hull's is the perfect mix of professionalism and friendliness. They are always warm and helpful, and their service and equipment quality top notch.

Dawn L. 
Rating:
3.0

Truck was very dirty and even had a USED mask right on the console from the previous renter. We had to spend a good part of an hour disinfecting the truck before loading it. It was disgusting and looked as though it had NEVER been cleaned. During the virus you would think that uhaul would take special precautions and make it mandatory to clean and sanitize every truck. The fact that we spent $500 on a truck that we had to clean and sanitize ourselves is absolutely rediculous.

Crystal M. 
Rating:
1.0

Have parking advertised. Parking was full and there were no signage for alternative locations. Spent one hour trying do find out where to drop off a trailer.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

Tracy K. 
Rating:
4.0

Customer did not leave a comment.

mary C. 
Rating:
2.0

I rented the vehicle for 79 cents a day and because it was returned after 2pm on Saturday I was charged 99 cents a day which came to over $400.

Kim S. 
Rating:
5.0

Customer did not leave a comment.

JEFF D. 
Rating:
5.0

Customer did not leave a comment.

Russell D. 
Rating:
3.0

The employees were 40 minutes late arriving at to the store. I waited 15 minutes for them to arrive. Although I had completed all of the online 'quick checkout' information, I was asked for most of it again. The process took me an additional 15 minutes to complete the process for the rental. The equipment was not at the location I was checking in at, but it was a little further down the road.

MARK B. 
Rating:
5.0

The drop off location was easy to find. Not much I can say about it since it was closed - but I was able to drop the vehicle off with no problems.

David D. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

the 2 young gentleman working there were more than professional, polite and accomodating. Actually took the extra time to listen to my sad, bitter tale.

RICARDODAVID G. 
Rating:
5.0

Customer did not leave a comment.

Dawn L. 
Rating:
5.0

Doing a great job! A dedicated efficient hard working crew!

Ellie A. 
Rating:
5.0

Customer did not leave a comment.

Terron N. 
Rating:
5.0

Customer did not leave a comment.

Nancy K. 
Rating:
5.0

The great and gracious folks and Don Haul opened their store after I arrived minutes after they closed at noon on Saturday. Without their kind actions, my day would have been thrown in to chaos. Thank you thank you thank you!!!

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
4.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Very friendly and helpful.

Richard R. 
Rating:
5.0

May want to add signs for drop off now that everything is electronic.

Nicholas F. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Very pleased with the online reservation/ registration. Made the whole process easy and safer with covid19

Karina H. 
Rating:
3.0

Customer did not leave a comment.

Jill W. 
Rating:
5.0

Amazing customer service

Leah S. 
Rating:
3.0

Customer did not leave a comment.

Mark D. 
Rating:
3.0

The inside of the can was filthy, the floors covered in mud.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Sean L. 
Rating:
3.0

Customer did not leave a comment.

CONSTANCE W. 
Rating:
5.0

Customer did not leave a comment.

Bill D. 
Rating:
5.0

Customer did not leave a comment.

Bryce B. 
Rating:
5.0

Customer did not leave a comment.

Alexis D. 
Rating:
4.0

Customer did not leave a comment.

Bob S. 
Rating:
2.0

I was charged $97 at pickup and when I returned the truck they charged me another 104.77 but my total bill was 127.25. with a total charge of 202.25. this is way over the total cost of 127.25.

Eric M. 
Rating:
3.0

Truck wasn't wiped down at all, the driver's side windshield wiper was broken at the top so I couldn't use it without damaging the windshield. Fortunatelyily I didn't have to use it. Other than that not terrible but those 2 things shows a lack of care that should always be there.

Steven B. 
Rating:
5.0

Nothing right now

Norman T. 
Rating:
3.0

Off hours drop off, so little to comment about. Small area for drop off.

Thomas H. 
Rating:
1.0

I sent a letter to corporate about this location!!! Lady was almost an hour late and we had people waiting, then gave me 50 extra miles and 2 more days to unload a 10 foot truck I reserved for one way only!!! What for??? I'm beyond mad!!

Traci F. 
Rating:
4.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Customer did not leave a comment.

Peggy B. 
Rating:
5.0

Customer did not leave a comment.

Stephen V. 
Rating:
5.0

Kind and efficient. Cost was very reasonable. Easy check in and return.

Kathy G. 
Rating:
5.0

Very nice employees, friendly,helpful,and fast service.

erica C. 
Rating:
5.0

Very good to do business with

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

Customer did not leave a comment.

lori V. 
Rating:
2.0

We reserved a 15 ft truck when we tried to start it it wouldn't start. Had to stand outside in 10 degree weather while the owner tried to start the car for an hour. Then we had to take a 10 ft truck. The 10ft truck worked fine and was maintained.

James S. 
Rating:
5.0

Customer did not leave a comment.

Cody L. 
Rating:
5.0

Customer did not leave a comment.

Rosemary R. 
Rating:
5.0

Jeff and his crew do a great job. Thank you Jeff.

mike S. 
Rating:
5.0

Very friendly check in. Overall a great experience!

lisa F. 
Rating:
5.0

Customer did not leave a comment.

christine H. 
Rating:
5.0

Customer did not leave a comment.

Rosemary R. 
Rating:
5.0

Great service, no complaints at all

glenn R. 
Rating:
5.0

Customer did not leave a comment.

Freddie B. 
Rating:
5.0

Great place to rent from. Always friendly

Jim B. 
Rating:
5.0

Nothing, very good service!

Bonnie Y. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
No reviews have been submitted for this location.

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