Customer Reviews for Donnie Plunks Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Donnie Plunks Towing

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Frederick M. on

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james v. on

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fast service, friendly clean

Crystal D. on

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Samuel T. on

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The office manager was very professional and also quite personable. Had not rented from U-Haul before, but if the need for a trailer or box truck occurs again, I will definitely rent from Donny Plunk's Towing in West Monroe, LA.

Daniel T. on

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NATHAN B. on

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Clint G. on

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Gregory c. on

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Tge lady helping was great but the other 3 people there would not help so she was working 3 jobs and took over 45 minutes just to pick up a trailer

Roger W. on

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Gus R. on

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Ashley R. on

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Leigh H. on

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Randall M. on

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Esmeralda C. on

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Richard H. on

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The day was dreary and very wet. Overall, the team greatly assisted us in accomplishing our goal of transporting our damaged vehicle. It was confusing to get a reservation for one location but show up and be told it must be picked up at another. That is disappointing. The equipment was serviceable but not cleaned. The cab of the truck was very dirty and there was a bag of trash in the back of the truck.

james w. on

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They were cooking steak and it smelled amazing.

Harold B. on

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Don R. on

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Ruben M. on

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Nothing

pamela h. on

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Everything was good

Jamie P. on

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Risa T. on

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Benn S. on

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Sean M. on

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Latonya S. on

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Didn’t get a greeting as a customer until the guy that was putting on the trailer asked me how was I doing. Super rude people there, I couldn’t ask a question without the lady at the desk snapping!

Joanna M. on

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Shelia C. on

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Not a thing

Max M. on

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Loyd J. on

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Owner was cussing in his office loudly and frequently. Didn’t care myself but my daughter or wife would have been highly offended.

carl s. on

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Kederius C. on

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CHRISTY T. on

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I would never recommend this U-Haul location and will never rent a U-Haul from this locations again. The lady who checked me out was nice but did not have a clue what she was doing. Then expected me to actually hook the U-Haul to my vehicle. I was also charged for a period that I did not have the U-Haul rental. This was not a good experience and I was highly disappointed with the location. With all that being said, the actual U-Haul rental was good and I had no problems with it.

elizabeth w. on

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Nicer people. Guys at checkout were buttholes and couldn't explain the bill

Peggy I. on

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Wait time was a little long, but other than that it was fine.

Roy B. on

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Brett B. on

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Jerry s. on

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nothing

Michael J. on

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Byron C. on

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terry d. on

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francis c. on

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April M. on

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Leonard H. on

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Friendly service with a smile. Very efficient. Very pleased with everything.

Patrick R. on

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tiffany c. on

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I will never use this company again

Barry W. on

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Hank T. on

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When office is supposed to open for business at 8 AM have some there to take care of customers and don't tell customer the person that handles rentals will "hopefully" arrive in 20 min or so.

PHILLIP S. on

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DANA B. on

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stephen g. on

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Answer phone, so I can get my refund of $ 66.04.

Scott M. on

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bianca t. on

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Katie Z. on

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Katie Z. on

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My reservation was for 8am, but nobody showed up at the office until 836. This was extremely frustrating, and then the woman who showed up helped a man who was returning a truck before she helped me even though I has arrived on-site 15 minutes before the man did. I will not be using this location in future. If they cannot respect my time, o have no desire to ever use their services again.

Kingsley M. on

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Left head light out Truck had mud inside and out Cargo area was full of roach like bugs. I sprayed them with a home insecticide and let them die over night.

Teresa c. on

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This is my second time renting uhaul this year. The first one had a moving Dolly and moving blankets available. I was hoping this one had one also, but it didn't. Overall the pick up location was satisfactory, however the employee who leased the truck misinformed me on where I could return it. I received a call later looking for the truck because I returned it to a different location. I panicked, afraid I would be charged double, but thankfully they found the truck and my receipt was closely accurate for my 1 day rental.

kerrigan s. on

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Kelly H. on

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Jackie W. on

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they were very friendly and courteous. the truck was clean and the right size i needed .

Johnnye P. on

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When you make a guaranteed reservation and no one calls you or texts you or emails you to let you know it was changed, it causes problems. I had to drive 30 plus miles out of the way to get a truck. My daughter talked to a rep on the phone that located one for me. I was told I could return the truck back to the original pickup location. When I arrived there was nowhere to leave the key. I called and the rep stated you are not supposed to leave it there. Again a change was made without my knowledge and I was NOT informed . The rep on the phone was rude. This was not a pleasant experience for me. Your reps should be courteous at all times. Changes should not be made without notification. If I had received notification the reservation would have been cancelled and I would have done something else. Uhaul lost a customer because of this experience. One gentleman stated that uhaul has always had a set location to return equipment then said he had only been there a year. This has to have been a recent change. The last time I rented a truck I was told I could turn it in to ANY location.