Service at the u-haul pick up was excellent but unfortunately there are true issues with the u-haul home website . The u-haul website needs a major upgrade , we are in Canada why is everything in miles, the site should be easily interfaced with whether you are in miles or km, easier for everyone. We had issue with a truck being assigned that was not even on the lot which held us up because the system needed to be changed at head site, other trucks were available but could not be assigned. Thank you to the staff at Donny's , they were just as frustrated , out of their control, U-haul needs to better the system.Rosemary B.
Customer Reviews for Donnies Welding & Repairs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location for pickup was changed two days before our move. Had to drive 40 minutes to pick up in remote location. There was only 1/4 tank of gas, barely enough to get to gas station. Had paid for two dollys and furniture pads, got home and they were not in the back of the truck, and we had to go and pick these up at another location. Very poor experience.Julie E.
Staff are friendly and care about your needsMike L.
Excellent service, everyone at the location was super friendly and helpfullVictor C. G.
This was the best U-Haul rental that I have ever had. The agent, Tracy, was informative, professional, and dedicated to solving my needs. The truck was in the best condition of any rental. I will consider this agent my primary choice for any future rentals.Wayne H.
Customer did not leave a comment.Jim R.
Customer did not leave a comment.Joan M.
Customer did not leave a comment.James P.
My pick up location overly exceeded any expectation I had. They were incredibly friendly overly helpful. It was just an all around great experience!!Jennifer H.
Customer did not leave a comment.Joshua W.