Customer Reviews for Door Hardware Products
(U-Haul Neighborhood Dealer)

7 reviews

412 Village Rd NE   Leland, NC 28451

(910) 338-3901

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(910) 338-3901

412 Village Rd NE
Leland, NC 28451

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CRAIG N. 
Rating:
1.0

We reserved a vehicle online for 11AM on 3/4/22. We did not do the online check in as I told the company over the phone that I did not want to have my driver's license in their "system" due to past identify theft and would give that info when we arrived for the pickup. When we arrived at the pick-up location there were people waiting as the clerk in charge was new and had absolutely no idea what they were doing and there was no one there to help her. We waited patiently as she allowed someone to walk in after us and process that return (instead of helping us). She had to call and discuss everything she was doing with someone on the phone because she didn't know what she was doing and, she kept running in and out of the building to check on this return vehicle because she had no idea how to process a return. We we're very patient and even offered to help her as it was clear she was struggling. Then a young man came in and he started helping her process our vehicle request. When he demanded that I provide a scanned version of my driver's license things got really ugly. He was exceeding rude and disrespectful and kept telling us it was the "law". In the end we got the vehicle but are now trying to understand the $75+ bill we received via email for a less than 3 hour vehicle rental that was supposed to be $19.95 plus mileage. The cost of the rental was not discussed with us when we returned the vehicle, we were told it was emailed to us. Now having seem it and placed a call to get an understanding of the charges, we've received no return phone call. Not only will I never use this location again to rent a UHaul, I will be putting a warning on the Home Owners Website in the community I live in.

RDennis F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Joey M. 
Rating:
5.0

Customer did not leave a comment.

Brad G. 
Rating:
5.0

Make sure the equipment matches what is requested.

Elias M. 
Rating:
3.0

Customer did not leave a comment.

Tyrell T. 
No reviews have been submitted for this location.

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