Customer Reviews for Doozy Truck Covers
(U-Haul Neighborhood Dealer)

224 reviews

2230 S Roan St   Johnson City, TN 37601
(S Of University Pkwy)

(423) 926-6390

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(423) 926-6390

2230 S Roan St
Johnson City, TN 37601
(S Of University Pkwy)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

The man here was extremely kind and understanding.

Audra B. 
Rating:
5.0

The person who received it was very welcoming

JOHN T. 
Rating:
1.0

When I dropped off the uhaul I could not find no one to check me in. I called the place and man said just leave the keys in the truck. The truck could have been wrecked or anything and no one was there to even check to see if that was the case. It was not but just saying anything could go wrong with leaving keys in truck and no one to check it in.

Jimmy H. 
Rating:
5.0

Everything was great thanks

DONNIE W. 
Rating:
4.0

Customer did not leave a comment.

Emilii A. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

DAWN H. 
Rating:
5.0

Customer did not leave a comment.

Leslie L. 
Rating:
5.0

Reminder to return gas fuel to its original spot . My customer service experience was awesome , really helpful , understanding, and patient with me . He was amazing !!!!

DEBBIE T. 
Rating:
5.0

Great service. Will use this location again!

James P. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Nice people to interact with here!

Herbert S. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
4.0

Customer did not leave a comment.

Cathy B. 
Rating:
3.0

Its almost impossible to tell where to go to and who is a worker and who is just there. Once you do though they are really helpful by pointing you in the direction of the key drop box. Overall horrible experience. With what I paid I could have got a really big Penske truck and did everything in one trip instead of 4 and saved time, money, and frustration..

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Deana M. 
Rating:
5.0

Customer did not leave a comment.

PAUL A. 
Rating:
3.0

Customer did not leave a comment.

Teresh W. 
Rating:
5.0

Customer did not leave a comment.

Dustin C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
3.0

I had done everything online, but Doozy kept calling. I set everything up online so I didn't have to talk to someone constantly

Rebecca C. 
Rating:
4.0

Customer did not leave a comment.

Wayne C. 
Rating:
5.0

Very friendly and helpful. I was surprised there was NOT a person physically present at this location, and talked to the representative on the phone for check in. Otherwise, it was pretty easy.

Tal M. 
Rating:
5.0

Last minute reservations but I still got my Truck. I believe the man's name was Wayne he was polite and extremely helpful. Everything went very smoothly.

Andrew H. 
Rating:
1.0

I scheduled/reserved a 10 foot truck to be picked up at 8:30am 8/8/2020. U-Haul moves my reservation to doozy truck covers. No one looked at the time I needed it, this location didn't open until 10am. Then the size truck I requested wasn't returned so I was put in a 20 foot (thank you). The whole process put us extremely behind and stressed. No a good start. Then driving this truck 4-1/2 hours the steering was awful. Are the trucks not checked out. Serviced between customers. Location was awful. I felt this was very sketchy dealing with someone working out of a van, giving my card numbers, very sketchy situation. Truck was clean but lacking of service.

Chris N. 
Rating:
3.0

Customer did not leave a comment.

Brian A. 
Rating:
3.0

Not open on Sundays. Location is not clearly marked. The name on the building doesn't match the name on your system.

Sabrina B. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

It was my third time then I rent the Uhaul unit from this location and every time it was a pleasure to to work with the sales representative. Thank you so much. Andrey S

andrey S. 
Rating:
4.0

Customer did not leave a comment.

Suzannah L. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW J. 
Rating:
2.0

This location looked like an ad hoc setup. No printed contract was provided. The guy managing the location was great but the setup was definitely substandard. Reservation system have me the ok for truck and car trailer but his inventory was simply not existent. Credit card processing took a very long time. Because of how it was done, I was never sure I had insurance. To get the trailer, I had to go to another location. I lost about 3 hours of time chasing down everything and waiting on credit card processing. If this is the best that can be provided, I really don't think I want to rent from you again. The next time I need to rent a truck, I don't that I'll rent from you all again.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Kathryn C. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
3.0

Customer did not leave a comment.

Stephen C. 
Rating:
1.0

This place was hard to find. What used to be Doozy Truck is not a thrift store and there is no signage saying that it is a uhaul drop off.

Janet B. 
Rating:
3.0

The guy at this location was friendly and knew what he was doing but i feel like I was charged to much the Uhaul truck was 19.95 and I was going exactly 38.2 miles and i was charged 74 dollars in total i would like to speak to soemone about if i could please

James H. 
Rating:
4.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
1.0

Customer did not leave a comment.

Dakota R. 
Rating:
5.0

Customer did not leave a comment.

Tiffany H. 
Rating:
4.0

Terrible experience with end price. Was quoted one price for mileage and charged another. Will not recommend this to anyone i know.

Wendy F. 
Rating:
5.0

Customer did not leave a comment.

Corrie L. 
Rating:
2.0

I needed a uhaul that would pull a trailer with a 1 7/8 hitch and ball. You only had a 2 inch ball. I drove to Tennessee to pick up a trailer and a 4 wheeler, I was only able to pick up the 4 wheeler. I couldn't take the trailer, now i'll have to go back with a different truck that has the right size. I called customer service to get a different ball and they wasn't familiar with the setup on the uhaul truck.

james B. 
Rating:
3.0

No Sunday staffing. Gate was closed and had to park in an adjacent drive to avoid blocking the main entrance. Utilized website to complete drop off and placed key and contract in drop box.

howell M. 
Rating:
5.0

Customer did not leave a comment.

Sheila G. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

brandon J. 
Rating:
5.0

The owner was and is very knowledgeable and he ttt

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Perry H. 
Rating:
5.0

Customer did not leave a comment.

larry E. 
Rating:
1.0

Man told us we had to bring truck back to him in Johnson City. Then when we got back at 3:30 place was lock up. I left my car there and couldn't get it. Then he wanted to charge me extra and it was his fault he wasn't there

Charlotte M. 
Rating:
5.0

I have use this location second time and service was great. Thank you.

andrey S. 
Rating:
5.0

Great customer service!

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
3.0

Customer did not leave a comment.

Gail B. 
Rating:
3.0

Had half tank of gas and there was trash in the back.

Brayden B. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Great experience very happy with service

Vanessa H. 
Rating:
4.0

Well the entire experience was troublesome, the doozy location was good,,, my problem was with uhaul,, I reserved a15' truck, knowing I could only fill about half. Reserved 4 weeks in advance. The prior to picking up the truck is when everything went array,,first uhaul called and told me my truck and dolly would be in Knoxville 110 miles from where I needed it,, and I didn't reserve a dolly either, when I told (Joy) I had to pickup in johnson city,, she first had me a 26' and dolly in elizabethton, a 26' on north roan JC no dolly and then a 20' truck at doozy. No 15' as reserved. Kept trying to force the 26' on me,,, Went to doozy to get it straightened out he had a 15' but wouldn't let me have it, only had 26' , and he let cat of bag,, and said Nashville needed the bigger trucks,,, it you'll would have paid for fuel, then I'd took it,,, he found a 20' truck I filled it about 40%, very loosely packed.,,,,I spent $105 in fuel for the bigger truck, drove approx. 330 miles.

David J. 
Rating:
3.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

andrey S. 
Rating:
5.0

Customer did not leave a comment.

AMY G. 
Rating:
5.0

The transaction with uhaul was awful from beginning to end ....i hope i never have to use them again!

Sabra S. 
Rating:
4.0

Customer did not leave a comment.

Jon A. 
Rating:
5.0

Customer did not leave a comment.

Janice H. 
Rating:
2.0

Doozys is extremely dirty and run down. Had we seen it ahead of time we wouldn't have done business there. Moreover, half way to our destination one of the tires on our vehicle that was secured to the autotransport cane undone. The staff there wasn't very competent.

robyne T. 
Rating:
3.0

Vehicle was dropped off after hours. No interaction.

Lee A. 
Rating:
2.0

He lost a key to the size truck we wanted. Then tried to get us to take a smaller truck. He finally agreed to let us have the bigger truck but told us we had to bring it back that evening so someone else could have it. We had planned to bring it back anyway. I understand things happen and it all worked out. I don't know how you can improve this.

Shane D. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Excellent friendly staff

Miguel R. 
Rating:
1.0

The representative spent 30 minutes sitting around watching TV while myself and another uhaul customer waited.

jennifer S. 
Rating:
5.0

I was very satisfied with all aspects of my experience! And we arrived safe and sound! Thank you, and a special thanks to the gentleman at Doozy !

Gina M. 
Rating:
1.0

Pick-up location: waited 45 minutes due to their non-uhaul business. Scheduled to drop off by 4:45. Went at 2:30 to drop off; closed. People in business, doors open, but wouldn't answer phone. Gate was locked.

James M. 
Rating:
4.0

Customer did not leave a comment.

Alex D. 
Rating:
3.0

The. majority of the rented pads were delivered unfolded and many were dirty with signs of previous use. The truck had bugs splattered all over the windshield. The amount of gas in the. truck was stated to be approximately 3/8 tank but paperwork showed more and I was required to put in additional gas at check-in to avoid being charged extra for gas. Also at check-in I was told that I must fold the pads ( which were delivered to me unfolded) or I would face a charge of 50 to 100 dollars ( depending on the number of pads) for Uhaul to fold them. I have used Uhaul many times and always liked their service, but on this occasion I feel that I was taken advantage of and ripped off. Such a shame for a good company.

Joseph H. 
Rating:
5.0

Michael at the main location on Roan was outstanding! He helped find the truck at Doozy's very last minute. He went above and beyond to ensure we had what we needed to complete our move. His commitment to customer service will keep me as a customer.

Susan L. 
Rating:
2.0

I had to wait too long bathroom was not clean and no paper towels to dry hands and did not know why had to pay tax on twenty dollars to clean truck

Gail S. 
Rating:
5.0

it was perfect quick and easy

Randall L N. 
Rating:
5.0

Great service!

Jennifer Y. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
4.0

The older gentleman was very courteous and made the check in procedure painless. We showed him the damage and he asked if we had purchased the insurance. We said that we had. He said that he was glad and that he always recommends that his customers purchase the insurance.

Mark S. 
Rating:
2.0

Stuff everywhere in shop, slow, uhaul double booked reservation, ended up with bigger truck at higher cost

anne R. 
Rating:
5.0

SAME AS THE OTHER REVIEW

wayne S. 
Rating:
5.0

Don't send me to a location that is a half baked business. HAD TO CALL TO DROP OFF AT A DIFFERENT LOCATION, BECAUSE THE ONE WAS TO OPEN AT 9 AM WAITED HALF AN HOUR NOBODY SHOWED UP!!!!!!

wayne S. 
Rating:
3.0

We were charged quite a bit more than quoted

tracy T. 
Rating:
2.0

The location had no place for us to put our rental and we did not have any help in the process

Tyler J. 
Rating:
3.0

Customer did not leave a comment.

MARTIN C. 
Rating:
5.0

Customer did not leave a comment.

AXEL B. 
Rating:
4.0

Customer did not leave a comment.

Russell M. 
Rating:
5.0

Customer did not leave a comment.

Norman H. 
Rating:
5.0

Customer did not leave a comment.

Paulette D. 
Rating:
3.0

Dropped off when they were closed so it rated. Appears to be good location and service

Karl R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
1.0

Opperator did not know what he was doing. Ignored customers and was slow and sloppy. Didn't properly tell me where to drop off or take my email address to receive a final receipt.

JAMES S. 
Rating:
3.0

It was 24 hour drop-off - had to leave truck in front of gate and keys in a mailbox. Not an ideal drop off location.

Lee A. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
No reviews have been submitted for this location.

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