This was the absolute worse rental company I have ever had to deal with. Ben has shown us no integrity and over charged us by 80 dollars when he knows the charge was inaccurate. Not too mention he told us to call the 1800 number and stuck on hold for 35 minutes with no one answering Guess this is the type of business. He add coverage for 15 dollar when we told him no and billed us anyways and we have to phone get that corrected? Where is the service?Daniel M.
Customer Reviews for Double R Distributors Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Amauris P.
Provide better information for where the office for this location is. Although with one phone call I had it figured out quite quickly, so that was nice.John S.
Signage to find the location from outside.Sharice F.
Customer did not leave a comment.Angelica K.
I asked for no CDW coverage and the $15 cdw charge was put on. I needed a 2â€ inch ball and they didn't have any. I wanted to pay my deposit by debit and couldn't because they had no debit machine. Used extra 15km at 69 cents per km because had to go buy a $30 2â€ ball receiver. What should have cost $40-$50 ended up costing almost $70.David H.
the 6 x 12 cargo trailers should have a tongue jack. They are too heavy to have to lift off the ground to place on a hitch.Carey C.
Excellent service and when I needed to extend the reservation twice I had no problems!! I will be using this company again !!Natalie D.
Location was difficult to find: no signs visible from the outside, tiny office hidden inside a decrepit mattress company; I searched for an hour and asked every possibly business on 114 avenue and nobody has heard of a U-Haul office. Truck was very tired at 155000 miles. AC was broken. I drove it four days in the heat and had to stop at 2pm when the temperature just made the drive unsafe. Engine was stalling whenever I stopped (traffic light etc). The engine was pumping the gas pedal for me forcing me to ride the brakes below 40mph. It made parking and maneuvering at low speed very dangerous. A terrible experience.Marc-Antoine D.
Customer did not leave a comment.Torres C.
We booked a uhal over a month before moving time, for my location. A truck was not available, I had to drive 30 mins away. I should of been able to a have a truck in my own town as requested. The truck was dirty. And smoked in. I'm allergic to smoke. Mel was kind, at the pick up location And uhaul should have a 30 ft truck as 26 doesn't fit as much as stated.Cori W.
Replace dreadful web app. Have vehicles that aren't run down. Have vehicles ready at the time and location agreed to with customer. Collect less personal information. Face ID, really? A copy of a lease? Get real. Never again!Peter C.
Customer did not leave a comment.Sabrina J.