Customer did not leave a comment.Christina L.
Customer Reviews for Draft Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.erica L.
Fast, friendly, dependable, helpful...what more could you ask for?!!Leonard Z.
Customer did not leave a comment.Douglas G.
Nothing. Everyone was very helpful and accommodating. Big thumbs up!Leslie S.
I had an awful experience from UHAUL's regional office/customer service and am incredibly dissatisfied with that experience but Drafts Auto Repair did a great job at making a remedy to the issue. Friendly service and reasonable!Jordan S.
Overall, very pleased with service.Robert B.
Awsone u-haul location and staffScott W.
Customer did not leave a comment.Billy S.
This was the second time we rented from Draft Auto Repair and both times it was a truly great experience. I've rented from quite a few other locations in the Staunton/Waynesboro area, but will only rent here from now on. Both times, the pick up was very easy and fast and the staff were more than willing to be extra helpful and get us on our way quickly. This time, even though they didn't have the enclosed trailer we thought we reserved, and the national uhaul representative said there were none available in 100 mile radius, these guys found one and brought it to their location on short notice on a rainy holiday weekend. WOW! They deserve 10 stars! Their attention to customer service is the best!!Leonard Z.
Customer did not leave a comment.JOHNROSSANTWAN D.
Computer processing useless. Unable to retrieve reservation. Attempts to get verification from main Uhaul customer service for help was useless no.e. Long wait and transferred for another 20 minute wait. Local dealer addressed problem when they opened. waitalan T.
Customer did not leave a comment.JOSELUIS S.
Good people here as wellRobert K.
Your customer service is terrible. I reserved a UHAUL van for pickup in Charlottesville. I reserved it months ago. The night before I picked it up, I got a notification that I had to pick up a truck (15 foot) in Waynesboro, VA (a 30 mile drive). This was highly inconvenient and caused me extra time and energy I didn't have. UHAUL responded right away (via twitter outreach), which was very appreciated. But, no solution. Why make a reservation if it means nothing? Do better. The personnel at the pickup location in Waynesboro at Draft Auto Repair was excellent, however. He couldn't have been nicer or more professional (name was Colbie).Joanne C.
Customer did not leave a comment.brian S.
26' truck had 172000 miles on it. The ride was extremely rough as if none of the tires were balanced. This was very stressful and tiring for my 300 mile round trip. The turn signals did not automatically turn off after a turn.Thomas M.
Customer did not leave a comment.Ian M.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.tom W.
The local location was fine, the back end Uhaul scheduling is a hot mess. We booked locally a month in advance. Received a text of a changed pick up location. Then received a call from a scheduling office saying there was no truck for us because we only booked 2 days earlier. They they found us a bigger truck and all was well. Four house after returning the truck to the same location of pickup, received a call from a different location saying we were supposed to drop it somewhere else several hours later. ??? We were fine, but very unorganized feeling.Marlana L.
Customer did not leave a comment.Conner S.
There was a pre-existing dent on the rear passenger side frame. While it did not affect our ability to drive, it was never noted on the U-Haul inspection form by the employee prior to renting. Need to pay better attention to detail.Sharon R.
Nothing! The check in and check out process went smoothly. The persons I met with were friendly, helpful and super-efficient. The truck was clean, easy to drive and got good gas mileage. Great location to get in and to get out. I'd rent from them again if needed.James C.
Probably the best place I've ever rented uhaul equipment from.Cory G.
They're using the wrong email addressjohn W.
Customer did not leave a comment.wayne A.
Was perfect! They were very helpful and attentive and super fast and efficient! Thanks for getting us on our way so quickly both when picking up and returning the rental!Leonard Z.
Great Family Business! Went above all expectations for customers in their move.steve B.
Make the verification process faster. It always takes way to long to verify info that should have been done already. When someone picks up a truck through the mobile app they expect it to be speedy.STEVENFRANK L.
Had to drive from one location to another to pick up trailer. Ordered from one location and had to pick up at another. Also no rubber grommets on chains. Otherwise equipment was great. No problems for 730 miles. Thank you.ROBERT J.
Wonderful guys at this location. Would refer anyone in the area to visit Draft Auto. Nice selection of Moving supplies also.isaiah M.
It was great for myself . thank's alot...jon K.
Owner was great. But we had to drive 40 minutes out of our way to pick up a smaller truck than e we reserved, because the site w we rented from didn't have the equipment we reserved a month earlierTERIBUTLER B.
Customer did not leave a comment.Dianna P.
Customer did not leave a comment.allen R.
Customer did not leave a comment.Charles W.
Great experienceAARON F.
Awesome customer service.ARI O.
nothing, service was more than good. everyone was polite and was well organizedjim L.
Fill up gas tank, fix broken radio, make sure check engine light isn't on, have employees wear masks when customers enter.Thomas M.
Customer did not leave a comment.STEVENFRANK L.
Customer did not leave a comment.Gerald A.
Great fast service and assistance. Highly recommend.Steven M.
Fix your App. I tried so many times to take pictures and it just froze.Randy G.
Customer did not leave a comment.Christine M.
Customer did not leave a comment.Neil K.
Customer did not leave a comment.Rita W.
Hadn't buy an adapter for the trailer. I expected that, and was fine with it. After THEY installed it and lights didn't work, I rented a truck instead. That was okay. Would not let me return adapter for a refund. Said here are your keys and there is your truck. I guess they were tired of me.Cynthia S.
Make sure you have the information correctly. I was charged an extra 28 miles that I didn't driveKolicia S.
Customer did not leave a comment.Sharon R.
Thanks Draft Auto Repair. An overall pleasent rental. A nice uhaul rental experiance. I cannot say enough.ann H.
Customer did not leave a comment.Abigail T.
I would have preferred that the staff were wearing face masks in the small office. They were very helpful at all times. We didn't do a walk round the trailer to check on its condition before leaving. I think this is something that should be recommended by the staff.I appreciated that they were open on a Sunday.Andrew B.
The truck was very clean and well maintained. It did take a lot longer than excepted to actually get the rental, but I believe it was through no fault of the employees, seemed their systems were acting up. Overall other than the wait time, i would recommend. They also have a good sized lot, which is great for maneuvering those larger tucks. A very big plus !!Dante' W.
I ordered furniture pads that were not left in the truck. This caused me to have to spend $70 at Lowe's to still be able to do my move.Kathryn W.
Customer did not leave a comment.arlene H.
Customer did not leave a comment.Alexander B.
Draft auto is great to work with. These guys even called me to let me know i had change leftover from my deposit. They could have kept it without me knowing the wiser but know they was honest. Draft Auto seems to be the last of a customer first buisness. Thank you guys.DETRIA P.
Great people. Family owned and ran place. As nice as the come and keeps to their word about locating a vehicle that you need not just one they have sitting around.floyd D.
Over the top helpful. Friendly guys, who will do anything to help.ron B.
Customer did not leave a comment.Todd D.
No issues. In and out service. Kind.Jerry H.
These guys are always helpful. Thank you Draft Auto.GARY B.
Thanks for helping make sure we had the stuff we needed to do our move guys.CINDY F.
Customer did not leave a comment.antonio J.
Thanks Draft Auto! You guys are the best!NICHOLAS D.
AS ALWAYS A PLEASURE TO DEAL WITH THESE GUYS.Wesley C.
Easy location to find and key drop box we right in the front...no questions here! Thanks guys! Happy Thanksgiving and all that jazz....RICHARDCLARENCE J.
These guys are simply the best to deal with.diana S.
Customer did not leave a comment.DAKOTA G.
Customer did not leave a comment.DAKOTA G.
Working with this location was awesome. They guys here made things smooth compaired to any other time ive ever moved.ERIC Y.
Great Help!brenda M.
Wonderful place to do buisness!!!Erik H.
Customer did not leave a comment.letitia E.
These guys went above and beyond to help me and my family through this whole process. I couldnt be more happy with our expirence with Tim and Colbie. After reading some of the comments left by others all I can say is if you have had a negative expirence here then maybe look at yourself some. Because these guys have been absolutely great to me and others. I watched these guys attempt to locate and secure a truck for someone just because they want to help as much as possible versus giving the person a run around.martin C.
Thank you Draft Auto, ya'll are extremely great to work with.Will only deal with yall from this point on.justin B.
The guys there are as friendly as they come and helped make this so much easier for me.bILL S.
Customer did not leave a comment.Letitia E.
Customer did not leave a comment.michael R.
Customer did not leave a comment.WELFORD N.
Customer did not leave a comment.DENNIA D.
Check my history, I use uhaul a for my business a lot. This location Took way too long to get the keys to my rental. After checking in online I waited over 30 mins for the guy at the desk to call around for a truck for someone else who didn't have a reservation. What's the point of doing it online if I have to wait anyway. Won't use this location again for sure.STEVENFRANK L.
Customer did not leave a comment.DARRIN R.
Customer did not leave a comment.Tamekia B.
Nothing everyone was greatkevin W.
Signage to find the location at night, There was a light on, but it was pretty dark all round.Robert A.
great place to deal withMicheal G.
Thank you Tim.Douglas P.
Truck was ready, clean and checkout process efficient.Jason D.
Customer did not leave a comment.steve R.
Customer did not leave a comment.Randy C.
Customer did not leave a comment.Randall C.
Customer did not leave a comment.Neil W.
Outstanding response to a last-minute schedule change for me. Well appreciated!Jason D.
thanks for a trouble free rental.mark I.
Customer did not leave a comment.David B.
Thanks guys.jamie M.
Great experience would reccomend to ANYONEStephen G.