Customer Reviews for Dreamcatcher Enterprizes

Although this location is not well-maintained to say the least, the personnel was nice and went above and beyond to get us our truck on time, but according to her the location she picked it up from left the truck in bad shape with a broken mirror and a jerky transmission.

Difficult to find and closed when we dropped off, so no contact with personnel. But once we found it, it was easy. No complaints.

Not to allow there dog to come at you growling. And more friendly

Brittany I believe was the name of the lady that rented to us. She was very knowledgeable and friendly. A good representative for your company.

I could never get anyone to answer the phone number during normal business hours. I dropped off the equipment after hours, but could never get confirmation that they received the equipment. I even called and left a voice message the Next business day. I completed the turn in process online and uploaded a photo of the trailer. Hopefully its good-To-go.

They went above and beyond by traveling to a different town to pick up the trailer when one was not available in Paducah. Outstanding customer service.

The attendant unhooked the trailer from the car and then connected the trailer to a pull cart. I offered to help or assist the attendant said no help required. The attendant then moved the trailer in a way which hit the back bumper and Back Right quarter panel side of my new car and scratched the paint. We require a full repair of the car to be made so the car is back to original condition. The attendant took pictures and indicated U Haul would cover this. I certainly expect so. Sincerely Tim OCONNOR 315-558-9909

Just what you expect for customer service!

The Individual making the reservations making the contract is not fit for this job I wait 45 minutes to get my trailer and I had a reservation in a day before head

The person I dealt with was on the phone they entire time, and it was obviously a personal call, she was also late.

Apparently not very well maintained as we blew a tire soon after leaving Chicago. Waited almost 2 and a half hours for someone to come replace tire. Time wasted, and made for a very late night down to Florida!

Anything very good for me. Thanks. Thep

They did not check my trailer back in? A Uhaul person had to call me 5 days later to ask where I dropped it off.

I've been to this location four times, have called twice and left messages and have not seen or heard from anyone from this company. They are not helpful. I don't know why U-Haul allows these people to have their sign and provide their trucks.

We were very positively impressed by the staff.

I'd confirmed a 26' rental Via phone to another uhaul location but that place showed no confirmation for me. That's when to dream catcher uhaul on my own to find another truck. Dream Catcher was helpful and professional. Come to find out the phone call rolled to call center and they had me picking up my 26' truck at location across town that wasn't available for the Saturday pick up.

The truck contained a dolly and pads. I was not offered the chance to use these and did not know they were in the truck. I did not use these items (I had my own dolly which was quite superior to yours). When my bill showed up by email, there was a $10 charge for these 2 items. I was not given an opportunity to review the bill. I was told that I would receive a credit when I called and complained. I have received nothing. Out of Principle, I will not use U-Haul again if I have an alternative. By the way, this was the Lone Oak, KY branch that this happened at.

It was the wrong size truck for the auto transport and the lady overrideded the system to get me in the truck

Needs no improvement.

Great place to get a trailer I have used it twice and have had a pleasant experience each time.

This is second time I've done business with this location and both times have been seamless.

Very pleased! Thanks

The uhaul rental must be a side gig. I could not tell what the main business was by walking inside. It was very cluttered. They were doing some sort of renovation so may have been due to that. They have a dog that is not chained or caged. When I was backing the trailer into the spot they told me to the dog ran out of the building and jumped up on the side of my truck causing several scratches in the door. Needless to say I will NEVER rent or return to this location. Very inconsiderate of them.

The lady tried to run a payment through on my debit card and it said declined, but my bank account showed today that the payment went through, but i had already used a different form of payment.

The facility we picked up our uhaul was gross. There was a bunch of junk lying around. Everyone that we talked to there were unprofessional and didnt seem to know what they were doing. I would not get another moving truck from this company again.

The people are the easiest to work with very friendly and helpful. They are very wise about the moving industry and the equipment.

Movers were exceptionally courteous and hard working!!!

Awesome! Will definitely use them again! Thanks!!

I guess they were just getting started so place messy..but equipment was great.

The location was fine but my experience was TERRIBLE. I reserved a 20 foot truck and was bumped up to 26. I DID NOT WANT a 26 foot or that's what I would've reserved. But that didn't matter anyway because there was no truck available for me to pick up at my scheduled time anyway. After 2.5 hours of waiting and calling someone at your corporate office with terrible customer service I talked the owners of the property into letting me take their “home” truck. I don't feel like all of my inconveniences were made whole by the company. The owners of the location did what they could but Uhaul was atrocious.

My step father passed a week ago, I was handled care and concern. Most of all allowed to drop slightly after hours. Extremely pleased with services

Friendly service and comfortable store. Excellent service. Very accommodating of special needs and requests.

They just moved in and are not settled yet.

Friendly and knowledgeable. Very helpful.

Great friendly service... I would go definitely here again.

we were told we would only have to pay one day rental since we returned so early and at this point we are still charged for a two day rental for trailer

Great friendly service... Definitely would go here again if I need

The shop in Paducah was helpful, yet the first company owned store in Paducah wasted more of our time saying they had no trucks or mechanic after sending us there saying they had a replacement truck. We spent a lot of extra time and energy; very disappointed that UHaul would consider we should pay for problems incurred.

Very friendly and helpful lady. But it's difficult to get on the road with bigger trucks due to limited parking. However still the nicest experience I've had with a uhaul employee.

The people running it was very nice and was very knowledgeable about moving.

No availability on the phone or at the site. POOR SIGNAGE! No SIGNAGE INDICATING WHERE THEY ARE LOCATED.

Easy drop off with key box and contract in a safe place that is locked.

When we arrived to pick up our rental no one was there. I had to call the 800 number. The owner's wife finally arrived and stated he must have lost track of time. They finally showed up over an hour after we were to pick up the equipment. The service was very unprofessional. When my husband asked where the truck was located the woman's answer was "shit I don't know, the number on the key fob will match the truck." This location was very close to our home and we were thrilled about that, but I would rather drive somewhere else than to deal with this location again. Very unprofessional.

Wracked up charges that didn't exist. Glad I took pics before and after, they need to be shut down. Absolutely ridiculous unprofessional scammers!!!!!

As a whole, I was informed, not by this location, that UHAUL does not do long distance cargo van rental. That was the size we really needed.

Both people I dealt with during the process were exceptionally friendly and helpful. Please thank them for me.

Very profession and went above and beyond to make sure I was taken care off. The loaders they sent are highly recommended and did a fantastic job.

The place where I picked up the truck was in an out of the way place. I have lived in Paducah Ky for 50 years and even though I had the address of the place, I had real problems finding it. You need better identification in addition to the address.

I've rented 3 trucks in the last couple of weeks. Paid a lot of money. I look today and I got charged $59.66 for an extra day on the last one - which didn't happen. I called and complained NICELY to get all but the $2.28 in extra mileage charge, which would be $57.38 (original bill was $59.66). My refund is $50. That's bloodsucking - Stiff me $7.38 when I rent from you all the time - bad principles in management. I turned the truck in Saturday around 7 PM - not due back until the following day. I returned it where the Customer rep told me - I told them it would be around 7 or 8 PM. I will NEVER rent again from uhaul on principle. Good Lord, you cheat people out of $7? Wow. BBB might be next on my contact list.

Excellent and Friendly Service and helpful advice. Thanks