Customer Reviews for Dynamic Training Centre
(U-Haul Neighborhood Dealer)

1,568 reviews

96 Hodgson Rd   Fredericton, NB E3C2G4

(506) 454-6381

Location Hours

  • Mon-Thur: 8 am - 8 pm
  • Fri: 8 am - 7 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 3 pm
Special Operating Hours
  • 7/1/2022: Closed

Services at this Location:

Contact Us

(506) 454-6381

96 Hodgson Rd
Fredericton, NB E3C2G4

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 8 pm
  • Fri: 8 am - 7 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 3 pm
Special Operating Hours
  • 7/1/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Elaine T. 
Rating:
5.0

Customer did not leave a comment.

Elaine T. 
Rating:
5.0

I was desperate for a rental vehicle. The pickup truck I rented was a modern and very comfortable vehicle that allowed me to have an incredibly successful trip. Thank you for being so helpful and offering a good rate for a 400 km trip.

Andrew T. 
Rating:
3.0

Truck wasn't very clean when we picked it up, I didn't make a big deal about it and returned it in the same state only to be charged a $50 cleaning fee. Also, the online return was very frustrating - I could not get past the verify location. I called the help and was transferred to three people and on hold for over 30 minutes before someone with a different phone did it for me. It was a huge waste of my time and very frustrating. Lastly there was issues with my billing that I am yet to resolve, if I had any choice in the matter I would not use uhaul again.

Axiom E. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Joel W. 
Rating:
2.0

The location is not very convenient or central . The equipment was very clean but there is something wring with the transmission. I was charged a cleaning fee but there was no broom available to sweep it out.

Sheila L. 
Rating:
3.0

As I said, picked up the truck completely empty. Dropped it just under a 1/4 . Then I was charged $50 because they said it wasn't right at a quarter and that is UHauls policy. Give at truck empty then charge the customer $50 for returning it with fuel????

Robert B. 
Rating:
5.0

The equipment was very clean, and the staff great to deal with and I have no issues with the way I was treated. I will however mention that upon my return the " Change Oil Soon Light" came on. Now personally I have been late on an oil change and this issue could simply have been it just didn't receive one prior to my departure, understanding I travelled over 1000km. Regardless, this is not my first time renting from this specific location nor will it be my last.

David H. 
Rating:
5.0

Service was amazing. Very friendly and went above and beyond. More than I can say for the service we got in Newmarket, ON when we rented there last year.

Jennifer B. 
Rating:
3.0

While this location was fine, this was not the location I was originally told to return the truck. I was sent to an invalid location. I had to call to find a different location. The person I spoke with on the phone was rude and suggested I changed my return location to Hartwell vs Fredericton (which is what it always was). When I told her it was always Fredericton, her response was "I am just telling you what my eyes see". I was finally given a different location and returned the vehicle. Between the incidents at both pickup and drop off, this was not a smooth and easy experience. I was very disappointed and would think twice before recommending based this experience.

Judith M. 
Rating:
4.0

When I rented the vehicle it was about $15 shy of being a full tank of gas. The attendant told me that I could bring the vehicle back at the same level as I received however, it was difficult to know how to fill it to a level that was less than full. I returned the vehicle at almost full but was not reimbursed for having filled it beyond the initial level (was told by the attendant that they could not reimburse me). I was disappointed, in any case. Perhaps the policy should require a full tank upon renting or a reimbursement, if there's a discrepancy as per my situation.

Cathy G. 
Rating:
5.0

Friendly, courteous service.

John L. 
Rating:
5.0

Location yes, staff, not so much!!

Paul M. 
Rating:
5.0

I did notice some garbage in the cab of the cargo van when I got in and the cup holders were very dirty as well when I first got in.

Chloe W. 
Rating:
5.0

Customer did not leave a comment.

Marcel O. 
Rating:
5.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

MARCUS V. 
Rating:
4.0

Nothing.. everything was easy when are applying to use/rent their van or truck and the staff very friendly. Great job!

jessie D. 
Rating:
5.0

Fabulous plus helped me with recommendations for someone to help me move

rose W. 
Rating:
5.0

Customer did not leave a comment.

Martha B. 
Rating:
5.0

Perfect customer service

Przemyslaw K. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Tamer S. 
Rating:
4.0

Customer did not leave a comment.

Troy H. 
Rating:
5.0

First off, I was able to upgrade to a larger truck with no problems. Very grateful for that. Counter service was fantastic. Truck was running and park for us to leave after completing standard paperwork. There was no inspection or walk around of truck before we drove off. I did take the insurance for the time of contract. The timing for my move was more than one day even though it was a local move. During the time the truck was parked we had heavy rain. The truck leaked causing damage to a mattress. The mattress was in a zipped water resistant bag but did receive water damage. Very disappointing. When truck was returned damage to windshield was brought to attention. My son was the only driver of the truck and knows this did not happen while he was driving this vehicle. Overall the truck did work well. I am hoping for reimbursement of mattress as it may no longer be useable.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

JeanMarc G. 
Rating:
5.0

Customer did not leave a comment.

Tobey C. 
Rating:
3.0

Customer did not leave a comment.

NICOLEMYRIAM M. 
Rating:
5.0

Customer did not leave a comment.

Sylvain B. 
Rating:
1.0

Customer did not leave a comment.

Harrison B. 
Rating:
5.0

Customer did not leave a comment.

Yarrow M. 
Rating:
1.0

Arrive 10 min late and was charge a full day of renting. Unacceptable.

Danny B. 
Rating:
5.0

Nothing to add. Great experience.

Bill P. 
Rating:
5.0

Customer did not leave a comment.

cameron F. 
Rating:
5.0

Customer did not leave a comment.

Sylvain B. 
Rating:
5.0

Customer did not leave a comment.

shaun G. 
Rating:
5.0

Customer did not leave a comment.

Ian D. 
Rating:
4.0

The tires would never pass an inspection! The truck needs an alignment NOW ! The driver side windshield wipers loose.and I had to adjust it twice, and furthermore both wipers need replacing. In my humble opinion the cab was not clean. There wasn't any garbage, but it needed a wipe down and the last customer smoked inside.

john T. 
Rating:
5.0

Customer did not leave a comment.

Tracy F. 
Rating:
5.0

Customer did not leave a comment.

Janet L. 
Rating:
5.0

Customer did not leave a comment.

Hiwath O. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Mathieu P. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN E. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Customer did not leave a comment.

April K. 
Rating:
5.0

Customer did not leave a comment.

Patria W. 
Rating:
5.0

Very good service. Helpful and pleasant people. Thank you

Paul D. 
Rating:
4.0

Customer did not leave a comment.

STEPHANE G. 
Rating:
3.0

The van I got wasn't clean inside and it smelled. The floor was dirty in the cab and the windshield inside was filthy. Your prices are too high for mileage. Charge a rental fee and get rid of the mileage fees. You would rent far more vehicles

Boyd M. 
Rating:
5.0

Customer did not leave a comment.

Brett D. 
Rating:
5.0

Customer did not leave a comment.

Sylvain B. 
Rating:
4.0

There are a number of businesses in on location. A bell to ring would be nice as I had to go search for help when I got there. There was a representative in the yard upon drop off. He said" Hi let me get my gloves, we'll be parking over there so you can get started and I'll guide you in a moment." Less than 5 minutes from arriving to leaving. Excellent.

Dan K. 
Rating:
5.0

I have no sugestions

Dan R. 
Rating:
5.0

Customer did not leave a comment.

Lloyd W. 
Rating:
5.0

Customer did not leave a comment.

Renee L. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
4.0

The lockbox where the key was stored was difficult to open. It was frustrating.

Christina V. 
Rating:
5.0

Excellent service. Best place to rent!

shaun G. 
Rating:
5.0

Truck worked perfect, no issues at all.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

Darren G. 
Rating:
3.0

Customer did not leave a comment.

Chad D. 
Rating:
5.0

Customer did not leave a comment.

Kathryn C. 
Rating:
2.0

Not a fan of the 20$ after hours drop off fee--especially when I returned the truck a day early.

Courtney C. 
Rating:
3.0

Customer did not leave a comment.

Glenn L. 
Rating:
5.0

Customer did not leave a comment.

BobbieJo T. 
Rating:
5.0

First time renting a uhaul and it was a positive experience. Would rent again.

marc V. 
Rating:
5.0

Customer did not leave a comment.

Keegan M. 
Rating:
3.0

The truck had a major leak in the cargo. The middle of the cargo on each side where there are screws. Yes it rained during the 2 days we had our belongings in the truck, however it shouldn't soak your belongings. We mentioned it to the staff at the location but it didn't seem to trigger a reaction on their part. No apologies or compensation were offered.

nadia D. 
Rating:
5.0

Customer did not leave a comment.

Noah N. 
Rating:
5.0

Customer did not leave a comment.

Ian C. 
Rating:
5.0

Owner provides excellent service

Camille D. 
Rating:
3.0

More staff on when the shift starts to process customers quicker. We had to wait 20+ minutes.

Jay P. 
Rating:
5.0

Customer did not leave a comment.

Valerie T. 
Rating:
5.0

I received excellent customer service. The 4x8 Cargo trailer was in excellent condition and remained dry despite heavy rain. Thank You!

Glen M. 
Rating:
5.0

Very nice people working there.

Marcel L. 
Rating:
5.0

The guys and owner that work there are excellent. Very good with customer, honest, practical. I have been there twice in the last year, same experience each time and I would say they were excellent. They are that good. one of my best experiences, pick up and return and the guys always come out and hook up and unhook. Mentioned to my son on way out, if you ever own your own business, that is the way you serve a customer..

Frank M. 
Rating:
5.0

Customer did not leave a comment.

MARTY A. 
Rating:
5.0

Not a lot to improve on really, these guys were very quick and professional in getting me a trailer and sending me on my way!

kendall A. 
Rating:
5.0

Nothing. everything was great.

G LINTON R. 
Rating:
5.0

It was a very smooth transaction and experience.

kim G. 
Rating:
5.0

The guy was super awesome and through. Asked the pertanent safety questions. As a licensed mechanic who works with a large fleet of different equipment I personally valued his questions and assistance.

Matt T. 
Rating:
1.0

Truck did not have a full tank of gas. they tried to charge me $50 for a cleaning fee for nothing to clean out of the truck. Seems like a scam to try and over charge for a service. Will not use this company again.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

jeremy W. 
Rating:
5.0

Great customer service

Pam G. 
Rating:
5.0

Great Service!

Fred C. 
Rating:
5.0

Customer did not leave a comment.

Abdel F. 
Rating:
2.0

There were crumbs, old food and garbage in the cab of the truck when we arrived. The seats hadn't even been wiped off. We had originally booked a 10 foot truck with a 10 AM pick up time. By the time we were said and done all they had available for us was a 26 foot truck with a pick up time at noon Even though I had booked over a month in advance. Our gas charges were substantially higher because of the size of the truck. We were not happy at all with the experience.

Katrina M. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
2.0

The process of renting was great since first step at reservation, picking up the truck from 96 Hodgson Dr, Fredericton. I used the truck and filled it up with fuel up to the same level as I took it and returned keys after working hours. Today I got the receipt showing that they are charging me 8LT of fuel for $15.97. This is not acceptable at all, this is the 2nd time I am being charged for fuel even after returning the truck with the same level. Making profit from customers in that way is not professional at all!

Tarek C. 
Rating:
5.0

Everything went smoothly and staff were extremely polite and considerate. Good experience overall!

Melissa F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

Ian C. 
Rating:
5.0

Drop off location was excellent. The gentleman who assisted on the return was polite and professional.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Benoit V. 
Rating:
3.0

Customer did not leave a comment.

Natalie F. 
Rating:
5.0

Couldn't have been easier.

Ernie M. 
Rating:
2.0

The vehicle was not clean. Oil change was well overdue. No windshield washer in the reservoir. The U-Haul number was not working. Vehicle had US plate and I was calling from Canada.

Diane L. 
Rating:
5.0

Customer did not leave a comment.

Andrea J. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top