Customer Reviews for Dyson Store
(U-Haul Neighborhood Dealer)

335 reviews

13706 Brandywine Rd   Brandywine, MD 20613

(301) 579-4385

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–4 pm

Services at this Location:

Contact Us

(301) 579-4385

13706 Brandywine Rd
Brandywine, MD 20613

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Fast and convenient, excellent service

Thomas L 
Rating:
2.0

Customer did not leave a comment.

Rene M 
Rating:
5.0

Customer did not leave a comment.

charles h 
Rating:
5.0

Customer did not leave a comment.

duane g 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE C 
Rating:
3.0

Because it’s a store for other things we had to wait until he finished cashing other customers

Margaret H 
Rating:
3.0

Customer did not leave a comment.

Darryl S 
Rating:
3.0

Customer did not leave a comment.

JASON L 
Rating:
5.0

Great service

Joseph L 
Rating:
5.0

Customer did not leave a comment.

Christian Y 
Rating:
3.0

Area where trailer was stored was very cluttered. I had to move other trailer to have a path to get out with my rental.

Marvin P 
Rating:
4.0

Customer did not leave a comment.

Edward K 
Rating:
5.0

Customer did not leave a comment.

James J 
Rating:
5.0

Thank you for your service!

Sharron P 
Rating:
5.0

Everything was fine

William T 
Rating:
5.0

This was my third time using this location. Trucks are ready and available and Nick Is always professional and courteous.

Jacqueline H 
Rating:
3.0

Customer did not leave a comment.

Thomas D 
Rating:
3.0

Customer did not leave a comment.

Timothy U 
Rating:
5.0

Great customer service thanks again Nate!

Shaneika W 
Rating:
1.0

This entire experience was a fiasco and quite scary. Some history: 1. I had made a reservation for a trailer ) and was given a location location and made arrangements to go to that location after traveling by train from Florida to DC. 2. when I called to get directions and let them know I was coming, they said they did not have the trailer and that I needed to go to another location which turned out to be a convenience store without any packaging materials, tie downs, etc, which I had said I needed. 3. The inexperience almost resulted in tragedy. I had previously spend $820 to get a hitch attached to my car so I could rent a trailer. One of the personnel attached the trailer to the hitch and ss we were pulling out on the highway, we heard a crash, the cause of which was that the trailer had become disengaged from the hitch. 4. Although we were quite shaken, we fortunately had not entered the highway, so walked back to the office to explain. An employee went back to reattach the trailer to the hitch. He said all was good. 5. We tested this and again, the hitch was not securely attached. We became quite fearful and afraid to proceed and because we had a committment for a pick up and needed to travel over 300 miles, and felt that we were in a dangerous situation, we decided to rent a truck instead of the trailer, which was over $400. 6. In addition, here was a snowstorm and found that the windshield washer on the vehicle was empty which dramatically impacted our visibility, created an unsafe driving situation. All in all, this was one of the scariest, potentially dangerous and frustrating experiences we've recently had. I

dan d 
Rating:
3.0

Customer did not leave a comment.

Bertie C 
Rating:
1.0

Outside of store very dirty my truck made alot of noise. They over charged me, the wait was long. It is too many things in one, you should pick another location.

Krystal W 
Rating:
3.0

Make sure that the locations can get through to your website for the check in. We were there 1 hour while the store manager tried to get us checked in. I called U-Haul and was on hold for 30 minutes and then disconnected. I asked for some type of compensation or discount and never got a response. Overall it was a bad experience 👎🏼

Carole L 
Rating:
5.0

Customer did not leave a comment.

scottie m 
Rating:
5.0

Customer did not leave a comment.

Dana B 
Rating:
2.0

Customer did not leave a comment.

Jessica H 
Rating:
5.0

Customer did not leave a comment.

erin w 
Rating:
5.0

Customer did not leave a comment.

Tolay C 
Rating:
5.0

The best place to rent nice people thanks

Alex C 
Rating:
4.0

Customer did not leave a comment.

WENDELL H 
Rating:
5.0

Lots of trucks here! Courteous and helpful. Little cell service here, for self service return. There was a convenience store employee inside who completed the return. Very helpful and courteous! Thanks!

Danielle T 
Rating:
1.0

Employee was on a personal call the whole time he did not take me outside and show me where the truck was located and when I told him the seat didn't work he looked annoyed. Finally helped me get it to work but again just looked annoyed and walked away.

Cora B 
Rating:
3.0

I’ve rented from this location multiple times, another larger truck just a couple days before this van, and have never had a problem like this. The cargo van was disgusting, dirty and smelled of urine. I had to leave the windows and doors open and let it air out an entire day before I could use it to put my stuff in. The mileage, gas and pictures were all inaccurate. It showed a clean van inside with no damage outside but the van had damage and was not cleaned at all. I didn’t have time to try to exchange for another when I picked it up because there weren’t others on site I thought it would be a quick trip but the smell ended up being so rancid I couldn’t just put my stuff inside. Very disappointing that there was not a check done by the location prior to me picking it up because they would’ve seen that it had cleaning that needed to be addressed prior to another rental pick up. Hoping this was just a one time thing and that I can still continue to use this location as it’s the most convenient to me but if it happens again I will no longer rent from here.

Kristin W 
Rating:
3.0

Customer did not leave a comment.

Charles R 
Rating:
5.0

The representative was very knowledgeable and compelted the required pick up process easily. Upon return, a different representative was quick and explained all details. Nice location and great staff.

Monique A 
Rating:
3.0

Need to have a bigger sign on the premises. It's easy to miss. It's jumbled in with the convenience store sign that is just above the entrance to the store.

Richard G 
Rating:
5.0

Have cleaning supplies inside the vehicles (e.g., antibacterial wipes, Lysol, hand sanatizer, air freshener, paper towels, etc.)

laShan t 
Rating:
2.0

Difficult to get in and out of. Very little parking. Customers of the convenience store and delivery vehicles constantly block in the entire fleet of U-Haul trucks by parking in the only way in or out of the parking area. I was stuck for 20 minutes waiting to get out. The parking area for the trucks is riddled with massive amounts of trash. The truck I rented got a check engine light and started running poorly halfway through my move.

Andrew R 
Rating:
5.0

Level the ground in the trailer drop-off area. It's so uneven and bumpy that it can be hard o get the trailer on or off the vehicle's hitch.

Conrad S 
Rating:
5.0

Customer did not leave a comment.

PATIENCE T 
Rating:
5.0

The in-processing and return were quick and efficient. I recommend the Dyson Store for U-Haul rentals.

Ron V 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE C 
Rating:
4.0

Customer did not leave a comment.

Georgina O 
Rating:
5.0

Being able to go online to reserve a truck and equipment was easy and convenient.

Deborah W 
Rating:
5.0

Customer did not leave a comment.

Deborah W 
Rating:
5.0

Customer did not leave a comment.

PATRICK S 
Rating:
4.0

The location is right on the highway. The trailer I rented was difficult to get out as it was parked tightly between other trailers.

Harry H 
Rating:
3.0

Customer did not leave a comment.

Kishore A 
Rating:
1.0

Vehicle was not cleaned both inside and outside Don’t give a customer dirty Vehicle

Juris C 
Rating:
5.0

Customer did not leave a comment.

Elisha E 
Rating:
5.0

Always great service!

LAWRENCE C 
Rating:
4.0

The only bad thing i will say. The day i picked up the trailer i had to wait, the lady had to run the lottery machine, the cash register and the uhaul department. Should be two people in there at all times. To help with customers and security reasons. Other than that she was excellent.

Lyndon L 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
4.0

The people at the front were very accommodating. I appreciate their help.

Christine M 
Rating:
4.0

Customer did not leave a comment.

Dante C 
Rating:
5.0

You’re good

Victor U 
Rating:
5.0

Customer did not leave a comment.

JAMES S 
Rating:
5.0

The checkout lady, Trina, was absolutely wonderful. Thank you for an amazing experience.

ATUM M 
Rating:
5.0

Great experience. Friendly service.

Ricardo S 
Rating:
1.0

Trailer was broken causing me to injure my arm and they did not guarantee my truck and canceled it last minute sending me to two different locations and tail lights did not work risking our lives on the highway

jeanie M 
Rating:
3.0

Nothing. Everything was fine.

Keith P 
Rating:
2.0

The trailer was was dirty on the inside it had screws, drill bits, rocks, and dirt that everywhere. One of the tires on right side was almost completely flat and I had to take it to the gas station to put air in since the location didn’t have a air pump.

David Z 
Rating:
5.0

Customer did not leave a comment.

Jose G 
Rating:
4.0

Customer did not leave a comment.

Mack L 
Rating:
5.0

Great service

duane g 
Rating:
5.0

Rental was smooth, easy and convenient.

HELEN S 
Rating:
5.0

All obstacles were removed.

THOMAS A 
Rating:
3.0

The vehicle needs an alignment or brakes need to be checked. It shakes when you hit the brakes.

Barry F 
Rating:
5.0

Customer did not leave a comment.

Darryl R 
Rating:
5.0

Extremely Pleased!!

Jerome W 
Rating:
5.0

Customer service excellent

James B 
Rating:
5.0

Customer did not leave a comment.

LISA M 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Very smooth check in and out

Dannett B 
Rating:
5.0

Customer did not leave a comment.

Ronald K 
Rating:
5.0

Customer did not leave a comment.

Joanna S 
Rating:
5.0

Customer did not leave a comment.

Ronald S 
Rating:
5.0

Exceptional customer service. Clean truck, easy in and out. I called and spoke with Jennifer about refund/credit for returning truck one day early. She was went the extra mile to text me to remind me to return before 24hrs (added my check-out time on text, so I’ll won’t be charged.

ANTONIA A 
Rating:
4.0

Customer did not leave a comment.

Debra L 
Rating:
5.0

Customer did not leave a comment.

Daniel D 
Rating:
3.0

The representatives at this location were efficient and friendly.

Rhonda P 
Rating:
3.0

Process was easy and vehicles were available. Vehicle was dirty and brakes were bad. Recommend cleaning and maintenance to keep people safe.

Jackie M 
Rating:
5.0

Thank you.

Douglas C 
Rating:
5.0

Customer did not leave a comment.

Zina K 
Rating:
5.0

Customer did not leave a comment.

Tanae D 
Rating:
5.0

Customer did not leave a comment.

KURT H 
Rating:
3.0

I ended up at this location because the rental was not available from the pick up location I select 3 weeks ago. So helping customers understand that guarantee doesn’t mean that the equipment rented will be at that location. I had to change my whole move schedule around.

Dameshia P 
Rating:
5.0

Everything was smooth sailing with this U-Haul location. Customer service was wonderful and the on-line experience was user freiendly.

Margaret P 
Rating:
5.0

Añl its good

john r 
Rating:
5.0

Customer did not leave a comment.

Eddie S 
Rating:
5.0

Great services

Eric J 
Rating:
5.0

Just keep doing what you are doing.

TAWANA W 
Rating:
4.0

Customer did not leave a comment.

Ieshea s 
Rating:
5.0

Customer did not leave a comment.

Sebastian N 
Rating:
5.0

Customer did not leave a comment.

Beverley C 
Rating:
5.0

Back of truck not clean. Not swept and some stuff left. Also empty bottle in front.

Michael B 
Rating:
2.0

Truck had low tire light. Back was full of garbage and leaves. Garbage in the inside. When I returned the truck it was dark and there were several men in the back of the location where I had to drop it off between the trucks. I was afraid to park and had to pull up in the front to have the attendant to help me check out.

DESTINY P 
Rating:
5.0

The truck need to be serviced … we caught hell putting the vehicle in reverse. The truck was dirty inside. Along with a turn up.

jaqueline o 
Rating:
4.0

Customer did not leave a comment.

DAVIS B 
Rating:
4.0

Prompt and friendly service.

Deborah W 
No reviews have been submitted for this location.

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