Customer Reviews for E W Hay Inc
(U-Haul Neighborhood Dealer)

1,632 reviews

33 B Taylor Cutoff Rd   Sequim, WA 98382
(W Of Town)

(360) 683-9247

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(360) 683-9247

33 B Taylor Cutoff Rd
Sequim, WA 98382
(W Of Town)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Dwight was exceptional. The equipment was ready and waiting with the drop-off easy and quick. If you need a rental truck or trailer, this is the place!

BRAD E. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
4.0

When extra fuel is added to the truck it should be taken from the bill

CARL A. 
Rating:
4.0

Satisfied with the vehicle and service rep.

MARTHA ALICE C. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

My only issue was I rented the truck from a different location and was not informed that there was a change until I arrived to pick up the truck.

Albree H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

RANDALL T. 
Rating:
4.0

needs a better internet connection

John G. 
Rating:
4.0

The online after hours return is not user friendly! My iPhone wouldn't take the odometer photo through the checkin. Annoying and not everyone has a good signal to process online.

SANDRA W. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY LOUISE W. 
Rating:
5.0

Our experience could not have been better! Highly recommend.

JUDITH W. 
Rating:
3.0

too much stress because of mess at start of rental place was closed at drop off point ...have not done self check in before so it was an extra cost... reluctant to rent from you again

BRYANT A. 
Rating:
5.0

Good inventory. Easy check out process. But was extremely personable and a pleasure to work with. He quickly hooked up the trailer.

HEATHER M. 
Rating:
3.0

Customer did not leave a comment.

DORIS MARIE C. 
Rating:
5.0

Customer did not leave a comment.

KENDRA T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
5.0

Customer did not leave a comment.

IVAN T. 
Rating:
2.0

All together abt 200 dollars in gas, tire tread came off on hwy very dangerous 20 ft truck. Did not get the storage like It said we would very confusing and did not like that . The person at the uhaul place was ok . But had to make a lot of call because he dosent Handel any of my complaints...not happy.

BIANCA K. 
Rating:
5.0

great service! I've been using uhaul for 45 years and have never had a bad experience.

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

VAN H. 
Rating:
5.0

Customer did not leave a comment.

COLIN E. 
Rating:
3.0

I checked the fluid levels before moving the truck (I'm a diesel mechanic) no oil registered. So Make sure there is oil in the engine before you rent the vehicle out. The person working there was nice but complained when he gave us oil to put into the trucks engine. He felt 3 quarts was to much out of his pocket. He had called us and assured us the truck would be ready to go. So glad we weren't 10miles down the street with blown engine. I would still rent from this location again knowing ihad better check out the truck fluids. We made the trip to Colorado.

KATHRYN MARIE G. 
Rating:
3.0

The manager or owner there is very friendly and likeable.

ROGER CHARLES S. 
Rating:
5.0

By far the absolute best experience I've ever had with u-hual. The gentleman that runs this locations facility has above and beyond people skills, professionalism, and above all offers genuine kindness. I will absolutely return to this location for any rentals I will need in the future. I hope he is much appreciated as an employee and acknowledged for his hard work. Thank you for your services.

NATASHA B. 
Rating:
4.0

Customer did not leave a comment.

Danny G. 
Rating:
3.0

Customer did not leave a comment.

STEPHANIE R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL E. 
Rating:
5.0

Dwight is very friendly and backed my truck and the uhaul trailer into position prior to disconnecting the trailer for me!

Mark H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

As always Dwight was a pleasure to work with.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN C. 
Rating:
3.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

Kirt S. 
Rating:
5.0

Customer did not leave a comment.

SEAN S. 
Rating:
3.0

The truck was old and dirty. Very loose steering. We were only going a short distance, otherwise I would have returned it for another vehicle.

GREGG H. 
Rating:
5.0

Customer did not leave a comment.

WALTER JOHN H. 
Rating:
5.0

This place is awesome. Pick up and drop off instructions were explained and demonstrated with the trailer. All checks were done with breaks and blinkers, so you know you're safe on the road. The best part was working with the guy. He was great!

DAVID ALONZO F. 
Rating:
5.0

Dwight was very helpful and accommodating. Best Uhaul experience I have had!

KENNETH D. 
Rating:
3.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
3.0

Nice man was very helpful!

Linda B. 
Rating:
2.0

Make sure all tires hold air pressure, fix check engine light

brett D. 
Rating:
3.0

We were charged a $25 cleaning fee. We returned it in much better condition than received. Any cleaning required on return would have taken less than 5 minutes at most. They took advantage of an after hours drop off. Beware of this location.

Scott E. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

RANDAL STUART G. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
3.0

Buc was very nice to deal with. Location is just a small trailer on the side of a gas station, but is very convenient to the highway. Trailer was greasy on the front-end due to a previous rental situation, but Buc apologized for the condition. All in all, another good experience with U-Haul.

GARY H. 
Rating:
5.0

No improvement is possible. Already running smoothly. Highly recommend this dealer. Thank you!

CLIFFORD A. 
Rating:
2.0

Describe the drop off procedure when not returning equipment to the same location

Michael C. 
Rating:
5.0

Customer did not leave a comment.

MERRILL OWEN R. 
Rating:
5.0

Customer did not leave a comment.

Jimmy B. 
Rating:
5.0

Customer did not leave a comment.

Merrill R. 
Rating:
5.0

I can't think of a thing needed to improve, Dwight is a great representation for U-haul he's friendly accommodating and timely. I will definitely be using this location in the future. Thank you, Timothy L Long

TIMOTHY L. 
Rating:
3.0

Customer did not leave a comment.

Guy E. 
Rating:
5.0

Very good easy to deal with nice man His name is Dewight.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Diana A. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Excellent Location and very courtious.

Mickey C. 
Rating:
5.0

Dwight was incredibly kind and helpful regarding the terrible experience from the pick up location. He was reassuring and accommodating and sent a receipt right away.

KERRI SUE S. 
Rating:
3.0

Customer did not leave a comment.

MARC NORMAN W. 
Rating:
4.0

Customer did not leave a comment.

VIRGIL G. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

MARCIA ANN O. 
Rating:
5.0

The pick up locations kept changing so I was unsure of where of where I was supposed to go. I drove 97 to pick up a trailer and 97 back before loading my belongings in storage

JULIO H. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

VICKIE K. 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

Duncan F. 
Rating:
5.0

Dwight was very respectful and professional. He also helped us out by altering our reservation to save us money. We will always use this U-Haul station.

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN MICHAEL G. 
Rating:
5.0

After about 100 miles, the air conditioning stopped working and I had to stay in Yakima for 4 days waiting for a new truck...the Uhaul personnel were great, the quality of the equipment was lousy

GREGORY M. 
Rating:
5.0

Dwight, the owner/manager, went above and beyond to arrange a hookup on Sunday morning, when usually closed, right before church for him. He's always a pleasure to work with. The 5x8 covered trailer was perfect for our needs, and towed very well.

ALEX F. 
Rating:
3.0

Drop off was unmanned service station with a drop box. Worked fine; no customer interface (but worked fine.)

Stephen D. 
Rating:
3.0

Customer did not leave a comment.

Clay E. 
Rating:
4.0

Customer did not leave a comment.

TRACIE V. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Very friendly place, Dwight was really helpful.

JASON B. 
Rating:
1.0

It's a small shack next to a gas station. Not enough space to hold hand trucks, or any other requested equipment. The truck that we requested wasn't available. We had to take a smaller truck resulting in multiple shipments. The truck we requested wasn't due back until that morning, and by the time we were done for the day the truck we requested was returned. This is a horrible reservation system.

JOHN RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

CARLETON EARL P. 
Rating:
5.0

Customer did not leave a comment.

Giovanni A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
2.0

Customer did not leave a comment.

ERIC A. 
Rating:
5.0

The owner is an absolute peach! Definitely the friendliest person I've ever dealt with at any uhaul location. I'll be choosing his business over other local dealers whenever possible.

CHARITY B. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey E. 
Rating:
5.0

Dwight was very helpful, it was appreciated.

LAURA R. 
Rating:
5.0

Customer did not leave a comment.

DEBRA H. 
Rating:
3.0

The unit reserved should be available for the customer.

CAROL H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Dwight has always been Great to work with when I need to rent trucks or other equipment. He does get very busy so make sure to help out by doing all of the prior check in stuff online that you can to save yourself and him some time.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

Arlene C. 
Rating:
5.0

Dwight was professional and friendly.

JAMES D. 
Rating:
5.0

Quick easy and convent

TIMOTHY W. 
Rating:
5.0

Excellent customer service!! Couldn't have been happier!

DOLORES S. 
Rating:
5.0

My Uhaul representative Dwight was exceptional and went above and beyond service. I would highly recommend Uhaul at Taylor cut off.

DONALD H. 
Rating:
1.0

Customer did not leave a comment.

John A. 
Rating:
4.0

Customer did not leave a comment.

SUSAN C. 
Rating:
5.0

Customer did not leave a comment.

ERIC T. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top