Customer Reviews for E Z Body Shop
(U-Haul Neighborhood Dealer)

738 reviews

402 Hamlin Hwy   Hamlin, PA 18427
(1/10th of a mi E of Rte 348 and 590 up the hill)

(570) 689-0482

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(570) 689-0482

402 Hamlin Hwy
Hamlin, PA 18427
(1/10th of a mi E of Rte 348 and 590 up the hill)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

i came after hours, and had a lot of technical issues with the app checking it in. I was on hold with customer service for almost an hour trying to figure out what to do. not a good first experience with uhaul all together!

Laurie B. 
Rating:
5.0

👍

Andrzej C. 
Rating:
5.0

Sue was a absolute delight. Very respectful and understanding.

Heather R. 
Rating:
5.0

Professional, helpful and very welcoming. Our experience was great at this location.

Adicta B. J. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
1.0

Nor have them charged with a stolen ubaul just because they are homeless and inadvertantly keep the uhaul longer just to take refuge

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

The lady who helped me was awesome!

Lawrence A. 
Rating:
4.0

I rented a van for a few hrs and it cost me over $114, u hauls prices have gotten way out of hand and if they dont get them under control they will go the same way thousands of other businesses have gone and that is out of business

jason H. 
Rating:
5.0

Thank you

ANATOLIY K. 
Rating:
5.0

Customer did not leave a comment.

Edwin C. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

Susan P. 
Rating:
5.0

Just love Sue! I got to meet her on my move in October 2020 for my 20' Uhaul dropoff and trailer..and I chose to have her be my dropoff because she's amazing! Easy dropoff and professional and I feel in great hands by a friend!

Kimberly P. 
Rating:
3.0

Customer did not leave a comment.

ROSALIE T. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK S. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Very well pleased with the service provided.

Robert P. 
Rating:
5.0

great people couldn't do without them. so glad dolled was there

Gregory H. 
Rating:
5.0

All ++++

ALBERT F. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY J S. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

Julio G. 
Rating:
4.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

Customer did not leave a comment.

MARK J. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Nothing. Sue is the best!!!!

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

CAROL G. 
Rating:
5.0

Customer did not leave a comment.

jeff B. 
Rating:
5.0

I never received an email about my pick up location being changed so I went to the original pick up location first. I think the new pick up location called me but it was never explicitly told to me that the location changed, so since I was packing when she called, I didn't notice that the name of the pick up location is different. There are 2 uhaul locations within 15 minutes of my house, but the location was changed from 15 minutes away to over 30 minutes away. Extremely frustrating that they moved the pick up location without telling me and that it was so much farther away. I lost an hour of my day going to the wrong location and trying to find this truck. The original pick up location was very nice and the guy was very helpful and found out where the truck had been moved to.

Callie A. 
Rating:
5.0

Sue was very pleasant and professional; will definitely be back to thislocation.

JOHN T. 
Rating:
5.0

I'll be back

THOMASL D. 
Rating:
5.0

Nothing ! Sue is the BEST she works hard to get you what you need and is a nice person to do business with. 5 Stars 👍

gary S. 
Rating:
2.0

We are not from the area arranged for pick up in Wilkes Barre along with hotel. Had a call the afternoon before pick that the location had been changed to Hamlin, PA quite a distance from our hotel and original pre arranged pick up location. Arrived in Hamlin and the pick up location looked rough/sketchy with a Rottweiler on location for security. Truck we received was bigger than we ordered. Area we were moving from was narrow streets. Specifically ordered the size of truck we did so it would fit down narrow street and we could park it.

Jeanna V. 
Rating:
5.0

Customer did not leave a comment.

LUIS C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Would recommend Hamlin U-haul, but many members in my gated community won't go there because of political advertising on property.

Craig B. 
Rating:
4.0

Debbie was great!

Fred C. 
Rating:
5.0

Wouldn't change anything. This was our second UHaul rental from this place. Both have been smooth.

Lawrence A. 
Rating:
5.0

Best customer service experience at the hamlin location

Thomas C. 
Rating:
5.0

Sue was AWESOME Thank you very much for going the extra mile for me

gary S. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
5.0

Awesome thank you

Joseph C. 
Rating:
5.0

dropped off trailer at night....did not see any personal.

DOMINIC N. 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
Rating:
5.0

Open facility earlier

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
3.0

Customer did not leave a comment.

LISA R. 
Rating:
5.0

When ever I need a truck rental I always go to EZ Body. Customer service is always great.

Bernice E. 
Rating:
3.0

I just did mobile return and never interacted with anyone. The lot was big enough and easy to figure out where to put the equipment.

Joseph M. 
Rating:
5.0

all went well, very nice. in and out in 5 minutes.

James M. 
Rating:
5.0

Make sure equipment is looked at and is in good functioning wise. I had a bad experience with these car transport. I was unloading a vehicle off and the transport came off the ball hitch. It put two dents and I foot long scratch in my tail gate. Bad equipment

Angel V. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

DAVE H. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Great service and friendly people tx

Artur G. 
Rating:
5.0

The personnel at both the pick up and drop off locations were great. BUT neither the location for the pick up NOR the drop off matched my reservation and I received no update for this until I arrived at the incorrect location for both.

John P. 
Rating:
5.0

Customer did not leave a comment.

Ariana J. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

dan S. 
Rating:
5.0

Customer did not leave a comment.

Islam A. 
Rating:
5.0

Customer did not leave a comment.

Rodney K. 
Rating:
5.0

Customer did not leave a comment.

J E A. 
Rating:
5.0

It was hard to schedule a delivery. The employee on the first end was unable to set me up as a delivery customer, so he was forced to put me as self pick up temporarily. Due to weather conditions (I imagine) my box was late in crossing the country. It arrived AFTER my scheduled pick up time. When I called to have he deliver scheduled I was told they couldn't do it because I was “late with pick up”. It took several phone calls (everyone was friendly and helped as they could) to get it scheduled for delivery. Calling the Transit hub directly is what got it scheduled. It then arrived on time and the driver was lovely. The employees were all great. It seems the computer system was blocking them out of doing what they needed to do to make the proper arrangements.

REBEKAH T. 
Rating:
5.0

Customer did not leave a comment.

Richrad W. 
Rating:
5.0

Customer did not leave a comment.

mark S. 
Rating:
4.0

The windshield was pretty dirty and considering the weather understandably so. The challenge was trying to clean it on the fly.

Shelly B. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
3.0

I was suppose to pick up an auto transporter at the Binghamton location but their auto transporter was missing a tire and the straps were cut do to someone steeling it. Because I needed it I went to the Hamlin location to pick it up. But because I brought it back to Binghamton it cost me $127 instead of $58. Also found out that the auto transporter was suppose to be brought up to Binghamton because it was originally from Florida and Binghamton needed it for obvious reasons. So can I get my $127 back because I did your job or at least only charge me $58? Thanks for your help

Filippo M. 
Rating:
4.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Cary P. 
Rating:
3.0

This is just a mom and dad location that has Uhauls as a second business. They get you in and out. Nothing fancy. That is all you really need.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Nathan G. 
Rating:
5.0

Customer did not leave a comment.

RAY W. 
Rating:
5.0

What a nice person who helped me!

VASCOJ M. 
Rating:
3.0

Customer did not leave a comment.

Kathy D. 
Rating:
5.0

I have rented various type vehicles from this U-Haul. Their equipment is very topnotch. Their service is quick and easy!! Highly recommended.

Dean S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

EZ body shop was great! However, I'm very disappointed in uhaul and will be very unlikely to recommend or rely on them in the future. I reserved a truck at Watson Bros location and it simply was not there because someone else has it to deliver mail. How do you reserve something and it not be there? I had hired help for that day specifically and if I couldn't move that day I would have had no where else to go. HOW can a company make that promise and not hold it up? Absolutely unacceptable and made the entire day stressful. Luckily EZ body shop another 30 minutes away had one available. They closed in 30 mins so I had to speed there. This definitely added many miles to my trip that I had to pay for. I honestly would like a refund for the whole thing, but at the very least a refund for the extra miles. Otherwise I may need to take to social media w this surprisingly disappointing experience.

DEVIN M. 
Rating:
3.0

This location was 30 minutes from my home. I passed multiple locations on the way that had the same truck. Very disappointing and inconvenient.

Steven W. 
Rating:
3.0

First record the actual mileage, the truck I rented had 10 miles more on the odometer than what was written on the rental contract and the agent claimed she did have a pen to change it at the time of rental. Second would be to clean the truck, windows were dirty and someone had spilled a drink inside which was in the cupholder and ran down to the floor. th

Kevin P. 
Rating:
4.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

U-Haul website was down several times, nothing but problems and it was NOT EZ body shops fault update your website it is horrible!!!

MARGARET M. 
Rating:
3.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Nothing to improve- Helpful, courteous people. I had ordered a truck from another company. When I got there I was told no truck was available. I talked to customer service - they wanted to take a few dollars off the bill. Contacted EZ Body Shop- not only was Uhaul less expensive, but they had the truck ready and waiting when I got there-They saved the day! THANKS!

MARILYN C. 
Rating:
5.0

Staff was extraordinarily helpful- easy transaction.

Anthony V. 
Rating:
4.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

Andrzej C. 
Rating:
3.0

Customer did not leave a comment.

Jennifer G. 
Rating:
4.0

The employee was very friendly as we arrived right at closing, my only issue was that because it was so late she told us just to leave the keys and she's handle processing the return the next morning. But the next day we were charged for $33 gas citing that we left the truck at a quarter tank which I do not think was accurate. I believe it was just at a needle under the half way hash almost exactly where it was at pick up. Other than that a great experience on both sides.

PAIGE A. 
Rating:
5.0

We were extremely pleased to have dealt with someone who was not only efficient, accommodating and pleasant but who went above and beyond to help us in a last minute need to rent a van. She gets an A+++ from both my husband and myself.

Peter T. 
Rating:
2.0

Better customer service.

rudy G. 
Rating:
4.0

Had to drive 45 minutes to this location, even though there is a UHAUL location 5 minutes away. Took two hours from scheduled pick-up time for the vehicle to be prepped and ready. Price of same rental, same trip has tripled since last November. Vehicle could use some upgrades. Bluetooth for hands-free communication is a must for long trips. Cruise control would be nice. More comfortable seat is necessary.

RICHARD A. 
No reviews have been submitted for this location.

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