Customer Reviews for Eagle Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Eagle Mini Storage

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Amy H. | Overall Experience |
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This facility and it’s staff are great. I needed to move out over Thanksgiving weekend (they were closed) and Kelly was very accommodating. I had my belongings stored at Eagle Mini Storage for just over a year with zero issues. Clean facility and really good rates, I would definitely recommend them to family and friends.

DARREL S.
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Make sure the equipment is in good working order withOUT nails in the tires. A building that doesn't look like a broken down shack would be preferred.

Pablo H.
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JOSEPH M.
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Spencer L.
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Brittany J.
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I love the customer service , keep up the good work

Nathan W.
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SHERRI S.
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Kelley was super friendly, informative and wonderful to deal with upon pick up and delivery. I would use this location again and will refer friends to Kelley.

David G.
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David F.
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Nancy R.
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Tate M.
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AARON N.
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The pick up place is was ABSOLUTELY AMAZING the lady who worked there helped us so much of she wasn't there we wouldn't have been able to move and we were in a very bad place she went above and beyond to help us get a truck I would 100000% recommend the pick up place to everyone

Marco P.
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BERNARD F.
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Richelle H.
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Jackie was amazing!! She was friendly and helpful with my questions. She made the process very easy and she followed up on my experience and how well the equipment was running. Ever impressed by my experience.

Michelle S.
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RICHARD R.
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BRENTON P.
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DUSTYN R.
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Paul A.
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This was the third location I went to in one day to track down the 6x12 trailer I reserved over a week beforehand. The pickup location sent to me was wrong twice. I spent over an hour in the car and drove 30 miles to get the trailer.

KARLA M.
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BOAZ MICHAEL B.
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stephanie G.
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VICTOR S.
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MALACHI P.
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Richard R.
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MELISSA S.
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Jacqueline W.
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Crystal S.
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Angie B.
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STEPHEN C.
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They closed earlier than they said the would and I had to take time off of work to return the trailer.

Tracy C.
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MATTHEW M.
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Kelly was very helpful and made sure my experience was top notch! Definitely will return here if I need another uhaul trailer!

Craig H.
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Ann C.
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I only had one problem with him I wanted to make sure he gave me some kind of receipt since I returned it a day early but all was good

Erik L.
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Kofi B.
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William T.
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Brittany B.
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This is my go to when moving! Definitely recommended.

REMINGTON R.
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pete O.
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Thi R.
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Kiley S.
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You can have the equipment available at the location where it was reserved. I reserved the trailer months in advance at my Clarksville TN U-Haul. The day before I was to pick it up I received a message that I had to go to another town to get it. Are they not able to retrieve their equipment? I had to take the day off work in order to go get the trailer so we could stay on our departure schedule. I have not rented from U-Haul before and I will not rent from you again.

Micheal L.
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lisa L.
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Bob N.
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Staff was very flexible to work with my schedule and goals. Very helpful.

james C.
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No comment

branden E.
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Gabriel B.
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Please have previous user close windows. Driver seat is wet.

jim B.
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gregory H.
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Eagle Mini Storage location was A+ uhaul location . BUT 712 Providence Blvd Zip code 37042 I think and also the 800 call center . Call them with a problem after I left 712 Providence Blvd location. Was told their phone was rolled over to 800 #. Had nothing but problems until one lady at the 800 call center took the time to understand problem and send me to Eagle Mini Storage . Oh yeah still WAITING ON REFUND from 1st rental.

angel A.
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Deborah S.
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I had an excellent experience

Marvin G.
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Very good people

Rikki F.
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Charles S.
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Steven M. | Reservation |
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U-Haul needs to communicate with this place. It’s not owned by U-Haul. When I got there I was told my reservation wasn’t good and had to go to 3 other places to get a storage unit since nothing avail.

Harrold S.
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We were 1st advised to return our equipment to. U-Haul storage & rental location at 8475 Pembroke Oak Grove Rd, Oak Grove, KY. This is a storage facility with unmanned front office and internet drop off box. We attempted to use the drop box/internet option but were unsuccessful. Someone on site directed us to use Eagle Mini Storage just down the road. EMS was manned, accepted our return/drop off and very helpful.

Cynthia S.
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Couldn't have gone better!

Stephanie D.
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Louis M.
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jennifer S.
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The lady didn't explain that if we went over 50 miles we would get charged $79, instead of $29, even though when she asked how many miles we would go we told her 150. She also didn't tell us when we rented it we got it for 24hours, so we rushed to have it back by 5.....only to find that she CLOSED EARLY!

ardelia W.
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Nothing.

Patricia G.
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Arthur G.
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Javier C.
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Susan H.
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They were extremely helpful! Absolutely wonderful to work with.

Anthony D.
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Elvin C.
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Un Male servicio no rent mas en u-haul

julie H.
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Debra R. | Reservation |
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Storage facility is very friendly

Louis S.
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Juan M.
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ALICIA W.
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Nothing. The young lady who assisted me was dynamic. I don't remember her name be she had me in and out in no time.

Carolyn A.
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I only drove the truck about 2 miles to move some mattresses around the corner. The truck would only let me put $2.50 worth of gas to fill it back up. I returned the truck within an hour. She sent a receipt a day later charging me for 40 miles. Do not rent a truck from them!!! She must work on commission because this is stealing!!!

Paul A.
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Customer did not leave a comment.

Christina P.
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Office staff was very helpful and professional made renting very easy

Adam W.
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We love renting from them. They are always nice and friendly and very helpful. Will always rent from them.

KEVIN T.
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Provide a paved location...

Steve A.
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Customer did not leave a comment.

PHILLIP H. | Overall Experience |
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Had no problem with them and really nice people

Carl W.
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Keep up the good work!

Willis H.
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Sherrie R.
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terrell M.
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Great Customer Service, best U-haul experience!

Bryan G.
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The app quoted me a different price at the end of my transaction than the woman who was on site. I understand that she wanted me to pay for 2 days since I was 2 hours past what the check in was suppose to be, but instead of explaining herself thoroughly she just kept saying I have to pay for both days & didn't know why the app itself took a day off. I did everything on my end like I was suppose to, so that's a glitch in your system that needs fixing cause apparently having a truck for 26 hours means you have it for 2 days according to her but it means 1 day on the app. I love the idea of DIY, but not the lack of communication it causes with customer and employee. She also could've handled the situation better. Overall I would use uhaul again just not from this location, and system was resolve by the Area manager. Thank you.

Michael C.
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Customer did not leave a comment.

Bria F.
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Best location I've ever been to. Amazing customer service

STACY W.
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The woman with blue tips in her hair was super chill and in my opinion I'd go there just for her fine self

Dan S.
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The young lady that helped us was very kind. She also shared ideas for the area with us.

richard R.
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Don't change your military stand

Stacey T.
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Nothing great customer service!

Tere K.
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Rude no customer service presentation

Randolph O.
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Customer did not leave a comment.

maria B.
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AMAZING! Everything was amazing. Till we came to drop off the auto transport. We're we find out the trailer was rented was reported stolen. And we supposedly rent two auto transport rather than one! And both were reported STOLEN! Along with our acct being paid. Good thing we had our receipts. But, the lady at the the drop off location was amazing and looked into it. And everything was sorted.

Nicholas C.
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Customer did not leave a comment.

Randolph O.
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Joseph A.
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Amber H.
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WESLEY W.
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willie L.
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Cost was higher than expected because we went to the wrong Public Storage site and were unable to go to the pre-selected site because they were closing for an hour over lunch and there were five people involved in this move who could not wait for some clerk to come back for lunch at the reserved site.

igor M.
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It would be very helpful if customers could drop it off after hours. For some of us, such as myself would be great. Later on the evening, instead of waking up early to do so, can make a world of a difference.

Andrew F.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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