Inform the customer which protocol is expected of them.
Laverne B
Customer Reviews for Eagle Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady came into the office although it was good Friday to help me.Tiffany was very professional, nice,kindand made return extremely easy !
sajadia gGreat customer service answered all my questions and concerns. Without a doubt work rent here again.
Brianna TThe representative was rude and not very helpful at all. And it literally took me 45 mins to even get my truck rented.
Valrita STiffany Jo has and always has been fabulous in assisting me with my pickups and turn ins. She is a great asset to the organization and U-Haul brand.
ARTHUR GWhen I dropped off over night, the u haul cs line has to find me a code for the gate. Once gait closed, had to call police to come let me out. They were in their way so I could give them the entry code, because the exit code, did not work. I almost ran out of gas waiting and the app wouldn't let me share my location and the pictures wouldn't upload to show the trailer was clean.
Lucas HMore knowledge for people renting uhauls and hit something, besides “ I have no Idea, I’ve never dealt with this before”… “ call 1800 go U-Haul”
Anna COnly gave three stars because of the quick customer service I received otherwise it would be a 1 star. Picked up the U-Haul only to get trapped behind a gate for almost an hour because the manager changed the passcode and didn’t update the app. My daughter and wife were really afraid to be stuck in a lot in the dark. Definitely will not opt for a mobile check in next time.
DEBRAYLIN MTiffany was amazing she gets you in and out and she got good customer service
Prodeon jChasity was the best representative at that location, keep her at all costs!
Randon NI was pleasantly surprised. We dropped off at the location on a Sunday morning about 8am. They were closed, but had a phone number for customers to call for service. They promptly answered the phone, provided the gate codes and let us in. We dropped the trailer and were on our way in less than five minutes. Good setup!
Roy TThe lady was in training didn’t explain the whole charge and the different fees I got hit with What’s a environmental fee??? I had questions called back the night day she told me call 1800-GO-UHAUL The uhaul needed a oil change the gas light was on when I got in it feel like it was pulling and didn’t want to get up and go I moved from one city to another and it was terrible and that was the only uhaul they had available Maybe they didn’t know it needed work
Latisha WMy Professional opinion would be to tell you to hire more people like Tiffany, She knows her job, she knows her customers, Her professionalism shines through. Her assistance is invaluable. Her dedication is admirable. The vehicle I used worked very well, was clean and had no issues. The ride was as smooth as any car I have driven. I look forward to my next opportunity to rent from the Eagle mini mart U Haul location and highly recommend them to all who are in need of a rental vehicle. S/R Art
ARTHUR GVery friendly and helpful, will use this location again soon
Ethan BGive out the gate code. We got locked inside for over an hour and had to call 911 bc no one would answer the two numbers listed and 1-800 uhaul didn’t have code!!
KIMBERLY SOutstanding customer service, very positive experience
matthew hMy experience was awesome! I don’t think there is much more you can do to improve. Customer service was excellent she knew what she was doing and gave me positive advice on how to return the truck if it was after hours. I would recommend anyone to rent from this specific location.
jocqueline mVery helpful and knowledgeable staff. I appreciated being able to leave my personal vehicle on site until I returned unit.
Kerry HOwner was great. He gave me a brief tutorial and warmed up the cab of the truck (30° morning) while we completed contract. He also wished me Safe Travels, which was a nice gesture.
Susan BTiffany provided excellent service and was very patient and friendly. I would use this location again just because of the service she provided.
Alicia HHorrible customer service, they will over charge you and not explain to you why in details. Equipment needs work as it's very old. This place is a total scam. Never will work with them ever again.
Markus GStaff was friendly.
Bryan MTiffany was awesome. Thank you for great service!
Genesis JSame as the pickup place
Jimmie SBest Uhaul location. Very friendly supportive team. Helped a tough day go smoothly.
Yvette GGreat customer service!
Leslie SHad to drive 20 miles one way to pick truck up so that’s 40 miles round trip at .99 smile that I had to pay just to pick up and drop off uhaul... and the rear end sounded so bad I thought it was gonna fall out any min.. therefore didn’t even use it but for 1 load and parked it and used own trailer for all other loads....
christine LThe rep was outstanding
DOUGLAS LOwner waited for me when he was closing to drop off the vehicle. Good man
John MVery friendly and knowledgeable!!
Jordan TShady
Martin CWe had the best experience renting from Eagle Mini Storage! So friendly and helpful!
Abbigale Cincredible customer service. Had a very good experience and will rent here again if need to.
Carlos CTen
DARRIN LThe guy at Eagle mini storage went above and beyond to help me. Excellent business great customer service! If i could rate higher than 5 stars i would
Justin C