Customer Reviews for E&F Auto Sales
(U-Haul Neighborhood Dealer)

42 reviews

882 S Dupont Hwy   New Castle, DE 19720

(302) 544-9660

Location Hours

  • Mon-Sat: 11 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(302) 544-9660

882 S Dupont Hwy
New Castle, DE 19720

Services at this Location:

Location Hours

  • Mon-Sat: 11 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The Uhaul i rented Was invested with roaches. I'm very disappointed in the regional manager in my area he was no help

MICHAEL K. 
Rating:
3.0

Customer did not leave a comment.

Victor E. 
Rating:
3.0

Customer did not leave a comment.

Yimin W. 
Rating:
5.0

Customer did not leave a comment.

LISA Y. 
Rating:
4.0

Overall experience was pleasant. My main concern was about the amount of time spent waiting for the app to progress to the next stage of the procedure and process. Also, the rental needs to be be wiped down for cleanliness at least once a week.

Anthony H. 
Rating:
4.0

Customer did not leave a comment.

TRACY K. 
Rating:
5.0

Customer did not leave a comment.

GARY A. 
Rating:
3.0

Customer did not leave a comment.

WILLIE R. 
Rating:
5.0

Though my location was changed without notice. Didn't receive email on change. Everything went smoothly Thank you

ROLAND B. 
Rating:
4.0

Customer did not leave a comment.

Kaamilah D. 
Rating:
5.0

I left my EZPass transponder in the truck and the women at E&F was very helpful to take it out of the truck and have it available for my daughter when she arrived to pick it up.

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

FONTE S. 
Rating:
5.0

Excellent service, convenient location. Courteous, efficient personnel

PAUL L. 
Rating:
3.0

The U-Haul representative did not wear a mask when I collected and dropped off the truck. This is really inconsiderate. I had agreed to rent a vehicle from a U-Haul location about 1 mile from my apartment. The night before collection, I received an email indicating my order had been updated and that I needed to collect the vehicle from a new location about 10 miles away. The link and phone number provided by U-Haul did not work so I was basically trapped into renting from this new location which made the total cost of the move significantly more expensive.

MICHAEL JAMES M. 
Rating:
3.0

Customer did not leave a comment.

AUSTIN G. 
Rating:
3.0

Customer did not leave a comment.

Priscilla M. 
Rating:
5.0

Customer did not leave a comment.

Ellen C. 
Rating:
1.0

This uhaul rental facility Was THE WORST EVER! The lady did not wear a mask at all while giving us the rental agreements, which is against the LAW and CDC ! As well as stating she was working and would remain there until 6pm so I could bring the truck back at my 5-5:30 agreed time to return it , so I could receive my receipt and final cost. Then at 5:23pm she turned the lights off and left as we pulled up to park the truck, leaving me to drop the keys outside and not get my finalized price. As well as never emailing my receipt after I reached out. I called her 6 times to try to get a copy emailed and was told she was not able to resend it and was RUDE, unpleasant and VERY unprofessional. But then sent it to my fiancé when he called a final time way later. The rental was 12/30 and we finally received the receipt on 1/11 after being told she couldn't again and she couldn't go that far back In date. As well as calling a 7th time! I knew the charges didn't match up so I that's why I was in need of my receipt. Then over changed me for a $20 cleaning fee because the truck was “dirty” and claimed again she couldn't send the pictures. (The so called proof) I Reached out to UHAUL customer service and got the pictures and there was a little dirt on the back of the loading area from shoes. No trash, no mud, no mess! She's scam and E& F auto is THE WORST CUSTOMER SERVICE UHAUL RENTAL FACILITY. She's uneducated about the uhaul rental experience and it's a was a waste of time! Find somewhere else!

TYRIK A. 
Rating:
5.0

Needed it last minute it and was so happy and it was very easy

Donald M. 
Rating:
2.0

They girl in the office did not even have on a mask. She had a very hard time accessing the account. We were given several sites and changes to where to pick up the truck. Which added on additional mileage.

ARLENE J. 
Rating:
5.0

Nothing really. The lady there (Zaeda?) was very accommodating and pleasant - especially since I didn't have a reservation. And I have to put in a super kudos for your small operation on Dupont Highway in Middletown. I had rented from them before and had gone there first. They had nothing for me so they found me the van at the E&F Auto location. All in all an exceptionally profitable day thanks to your U-Haul colleagues.

MICHAEL M. 
Rating:
4.0

The vehicle needed to be swept out. When moving your daughter to campus, you don't want anything crawling into packages or dirt getting on anything. The vehicle ran very well thought and the exterior was clean. I checked Not applicable because it was not swept out.

PERRY J. 
Rating:
2.0

No one was present at scheduled time of pick up.

John L. 
Rating:
4.0

Truck was clean and ready to go upon arrival.

Sidney B. 
Rating:
5.0

Customer did not leave a comment.

WALTER ISAAC D. 
Rating:
3.0

Customer did not leave a comment.

John N. 
Rating:
5.0

It would help if someone can answer the phone or have the ability to leave a voicemail. Thank you!

Carmen M. 
Rating:
4.0

Customer did not leave a comment.

Derrick S. 
Rating:
4.0

The location was fine but the process can be improved. In the emails I had received beforehand, it stated that I was ready to go and all was good for the rental. Then when I arrived, I had to go through a ~15-20 minute process where most of the time spent was waiting on someone to review my info, which absolutely could have been done beforehand. I also was told I would get a confirmation phone call a couple days before the pickup date and never did. So, time was wasted out of the allotted time I had.

Allen B. 
Rating:
3.0

Vehicle was clean , fuel gauge not accurate on pickup ( stopped at fuel station after pickup maybe 10 mi away because gas gauge dropped, put in 9 gallons, i also filled up before return , dash information said oil change due. Front wheel vibrates ( maybe out of balance, maybe loose lugs. Not a good experience.

David W. 
Rating:
3.0

Customer did not leave a comment.

Emily P. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Your representative was courteous, well informed and competent. Enjoyed the experience and will use the location again. Also recommende it to my friends.

Paul L. 
Rating:
1.0

There was no one at the location and all of the equipment that I ordered was in the truck. I went back to the location and the location never opened. I had to contact U-Haul for them to find an additional location to get the equipment that I purchased. This was extremely frustrating and time-consuming.

John W. 
Rating:
2.0

I had to wait a hour because there system was down which was a inconvenience wasted some of my day.

Teresa G. 
Rating:
3.0

Have the office open when the reservation time is assigned. Pick up time was time on window but wasn't open and had to call 800 number and try to work thru.

Dennis S. 
Rating:
2.0

I had a terrible experience with scheduling and finding the truck on my reservation at a local location. Once I found E&F, I was on my way pretty quickly

Jonathan C. 
Rating:
3.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Great service

Traci Y. 
Rating:
1.0

Customer did not leave a comment.

arman A. 
Rating:
5.0

It was the BEST experience I EVER had with ANY of the other U-Haul sites I have used in the past....which were MANY!

BONNIE S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
No reviews have been submitted for this location.

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