The staff was rude and initially refused a confirmed drop off location and time. I was told to go somewhere else. After confrontation we were able to drop off however I had unauthorized payments for after hours and extra day fees taken out of my bank account. The vehicle was dropped off on time and during hours. The location is withholding an additional parking citation fee refund even though we were following instructions from personnel. We may be taking legal action. Please be wary when selecting this location.
Sarah L
Pink Hookers Towing & Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Castle, DE 19720
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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UHaul changed the location of pick up, and did not notify the other buisness of that. Meaning I had to wait for the clerk who was nice enough to come in and take care of my rental, which took a while (not the buisnesses fault). The trailer had a lot of dirt in the sides/corners.
Nathaniel LThe time to pick up was not flexible once it was set. The unit was in a tight location surrounded by multiple vehicles that made it difficult to get out of my own car when hooking up. The person helping was nice but had no knowledge of how to hook ip the trailer.
MICHAEL CThe Trucks Have Fleas because of their dirty nasty salvage yard they park their trucks on. I won’t ever go back. The lady that owns Pink Hookers was thick though lol but besides that those trucks should be cleaned before being shared around.
PABLO OThe lady at the counter was very polite and helpful.
Sean H