Customer did not leave a comment.Charles A.
Customer Reviews for E&S Transport Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super friendly and helpful. Clearly made a big effort to make sure that I had what I needed.Jason P.
Customer did not leave a comment.Todd L.
Customer did not leave a comment.Luke K.
Steve and Erin run a great uhual office. When I need to move something larger than will fit in my truck, I don't hesitate to rent a trailer from here. Fast, professional, and reliable. Another great experience.Mathew M.
Steve Harrington and Erin Clarke went over and above anything anyone could ask! My other crew cancelled same day and Stevevand his crew picked up the slack and had me moved and loaded by the following day!!! Miracle workers and more! Highly recommend this location!Marie L.
This Uhaul location was OUTSTANDING! They performed miracles. Found the truck I needed and drove an hour each way to get it and then provided a crew to come pack me all in the same 24 hour period because Allied crew back out of their commitment the same day! I am grateful to Steve, Erin, Jesse, Tony and Charlotte for their amazing work! Thank you from the bottom of my heart!Marie L.
We originally requested this location. Despite the many trucks available, the uhaul headquarters placed us at a location that doubled in miles. After talking to many different people and explaining the situation, no one seemed to care or have an explanation. I was able to get in contact directly with the lady in charge of the Waterbury location, who went above and beyond to help us. Uhaul- if you have trucks available, please give your costumers their preferred location. I booked my reservation two weeks in advance and within a day, the headquarters had already switched me to a new location 28 miles out of the way. Big thanks to the wonderful lady at the Waterbury location- she was beyond amazing and made the day of rental experience completely smooth and seamless.Jordan B.
Customer did not leave a comment.Mark Z.
Retrain or unhire Williamsport employee.JOHN C.
They were very helpful finding a tailor for me.Jeff D.
This E&S transport is a tow company/gas station/uhaul dealer with a 2nd location where they keep xtra uhaul trucks approx 12miles away. When I arrived at the gas station to drop it off (the address I was given by uhaul) at 4:15pm I filled up, went inside & was told that I had the wrong business and I had to go to Bolton (2nd location). That location closes at 4:30 so they couldn't check me in when I arrived. I left the truck only to find out afterwards it's the same business & they just didn't want to transport the truck themselves!?! I was charged for the fuel it took to get to the 2nd location, had to pay xtra for the Uber I had follow me around & when I explained my issue with the fuel fee was told because it was more than 30mins after the charge occured they couldn't refund even though they admitted to the mistake. I wouldn't trust these guys with a wrecked car. Steer clear of this scummy tow company!Jean M.
Customer did not leave a comment.Larry C.
Customer did not leave a comment.Chalres L.
Nothing. Folks at this location assisted with unhooking SUV from trailer dolly and had a quick inspection. Was finished in less than 15 minutes.randy I.
They called me day before saying that I needed to come and pick up the trailer sooner then later because if I didn't it might be gone. It cost me and my boyfriend a half of day of work to have to get out early and then drive 45 mins away to pick up up and then bring it a whole different town. so dissatisfied with UHAL. will never use again and I have been telling everyone about my horrible experience.Melaney M.
Very well run!William O.
Customer did not leave a comment.Jessica A.
Fast, friendly, and efficient. Could not do better.Allen K.
Customer did not leave a comment.BEN S.
Customer service was above and beyond. The staff were welcoming and the location was clean and organized. Definitely will use this location again for my rental needs and would recommend them to anyone needing their services.Robert S.
Customer did not leave a comment.lynn P.
Customer did not leave a comment.Chris H.
Customer did not leave a comment.Jacob L.
Customer did not leave a comment.JOhn A.
Customer did not leave a comment.Douglas C.
I was directed to this drop off location by the usual customer service. This was a 1.5 hour round trip drive. It was no where close to Burlington. There were several Uhaul locations in town, one less than a mile from our location. I was very unhappy about that.Carlton B.
Customer did not leave a comment.Paul A.
Location was very good, friendly and efficient. However, it was NOT the drop off location that was on the reservation or even confirmed when I picked up the incorrect equipment. I was texted a day into my drive that my drop off location was changed, was told no way to honor reservation and I had to change my schedule to accommodate U-Haul because as your customer service rep said â€œit's your busy timeâ€. Unconcerned about my time and the hour it added. More concerned about your bottom line than your customers. Will never use again.Eileen M.
Customer did not leave a comment.CHRISTIAN S.
Very friendly staffBrenda A.
Customer did not leave a comment.Hans C.
Customer did not leave a comment.David M.
Customer did not leave a comment.Nicole S.
Customer did not leave a comment.William G.
Customer did not leave a comment.Ronald C.
Customer did not leave a comment.Nicole S.
Customer did not leave a comment.Larry L.
Employee was very professional and made the process easy quick and smooth. Will definitely go to this location for any future needs!Nicole S.
Owner charged me obscene extra charges then hung up when I questioned. Whole experience with uhaul was horribly disappointing this time. Will never do it again, and will talk others into Other options.Robert K.
Customer did not leave a comment.Margaret A.
Nothing. Experience was very good.Bonnie K.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.Ayah B.
Lots of weeds and prickly bushes Very short hours Again - - this was not where I wanted to drop this off - so it took an extra hour at the end of the day.Adam W.
Effortless and friendly experience and emergency after hours service with a smile. Couldn't ask for more!Kristine H.
Was many miles from my final destination.MATTHEW L.
Being asked to drop the trailer at a location 45 miles from home was somewhat inconvenient.ROGER T.
Customer did not leave a comment.Josh M.
I had to turn in the Uhaul 35 miles from my house when I have a Uhaul center 5 miles away. It would be nice to know this in advance. This was a huge inconveinence to me.Peter L.
The Waterbury Center Uhaul dealer has provided excellent, professional service to me and my family multiple times. They know me now by name and they go out of their way to help when they can. Thank you Uhaul!!!Clare F.
Per contract, I had to call 888-463-8207 to let them know I was returning the truck and 2 dollies at pre determined location~Williston, VT. I was notified that the destination was changed to Waterbury, VT -an extra 28 miles out of the way. This site is really outside of Richmond, VT. Because I had to get the needed items from two sites, E & S Transport Inc had no record of the Furniture and Appliance Dolly-just the truck. I had to call them back to confirm that they recorded the return of the two dollies. Felt that this sudden change of location and no credit provided by U-Haul for the extra miles to return and the extra arrangement of acquiring the two dollies was even considered. The independent sites are not at fault, the head quarters at 413-535-2432 & 888-463-8207 need to know what was arranged from the start and follow what I was told would all be at Brattleboro to get and return to Williston.Ike B.
Love how I was able to do the dropoff completely on my phone.Bruce G.
Customer did not leave a comment.Mark D.
This comment is not for the specific location. It is for the process. When I made the reservation, I centered a drop-off location that was convenient . When I arrived at my destination, I was told I couldn't drop it there, but instead take it to another place much further away. I feel like I am managing your logistal problems for you and that my reservation was nothing more than a request. We will give you the details later. I did not appreciate it at all. I won't be renting from uhaul any more. I will find someone who honors the reservation.ROBERT B.
Customer did not leave a comment.Gregory C.
Customer did not leave a comment.David S.
Customer did not leave a comment.Muhammet B.
Excellent service and support. Will use this location again!Scott H.
Customer did not leave a comment.Eugene W.
Asked to get the trailer back by midnight for another's 10 am rental. busted my butt to get it there...and still charged me for the next/another day. but what is so bad is that they ALSO charged another one for the 10 am rental. ...double booked. NOT RIGHT / NOT ustifiable / Sad=Bad!!!William T.
Customer did not leave a comment.John R.
I asked the customer service person to put on mask as is required in Veemont and the response out of her mouth was â€œJesus Christ.â€Meghan G.
The location and service were fine. The people are friendly and always answer the phone which is great. But the 24/7 pick up didn't work. I wanted to pick up at 8 but the location didn't open til ten. Also we wanted to pick up in Burlington but had to drive 20 miles out of our way to this location. This location is fine for people in this area, it was just far for us.Dennis A.
Very friendly and efficient staff and very helpful when hooking up the trailer.Benjamin S.
Customer did not leave a comment.Tae W.
Customer did not leave a comment.J. Ander P.
Having a store front with purchasable supplies would be nice.Chad H.
Customer did not leave a comment.Mathew G.
Customer did not leave a comment.Zackary M.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Debra A.
Customer did not leave a comment.David G.
I origianlly rented at Riverside in Burlington and when I arrived they "upgraded" me to a 12 foot truck which I did not want. They found a 10 foot truck at the above location so I had to drive there to pick it up -- because it happened so fast no one was aware I was coming so the place was empty. Finally got in touch with someone, but was a mess -- this was all because you did not have the equipment I wanted and failed to notify me prior- -Diane S.
Customer did not leave a comment.chip D.
Customer did not leave a comment.Cailin M.
Customer did not leave a comment.Diane C.
Customer did not leave a comment.Graydon V.
There was nothing wrong with the location, however U-Haul charged me $20 after I attempted to check my trailer in several times. I tried both online and by calling U-Haul, and when on the phone I was told I had no rentals. Bottom line is don't charge customers late fees when you won't let them return things on time.LUCUS B.
We were charged a fee for dropping off on a Saturday which was never explained to us!Alana M.
Great customer serviceray R.
Customer did not leave a comment.MICHAEL B.
The Uhaul personnel on site ( I don't know her name) was very helpful and even open on Sat to answer my questions to get me going with my rental. She was amazing. Thanks Alex Dubraalex D.
Customer did not leave a comment.chris D.
Customer did not leave a comment.Thomas V.
Customer did not leave a comment.Manuel V.
Trailer was connected to the truck and ready to go when I got to the location. Truck was new with less then 2000 miles on it. They were great folks to work with. I would be glad to use them again if the location was not so far from my house.Scott B.
There were no trailers at any of the locations close to my house. I had to drive and hour each way to go get the trailer. The folks were nice and helped get me on my way quickly.Scott B.
Customer did not leave a comment.tony B.
Great easy to access location, very helpful staff :)Kris D.
Customer did not leave a comment.Jayne P.
have someone in the office for people that show up to the door to get a uhaul I had to do the internet right there on the poarch had a hard time it was good thing the lady was close by she show up and new I was having a problem and helped me out. the internet is great if you are going to pick it up in a day or so thanksMichael P.
Find the equipment I requested closer than 45 minutes from my location.David J.
The inside of the cab was filthy. The exterior was muddy and unclean.Mark W.
Erin was absolutely amazing I had few difficult needs and she was extremely helpful in every way!!!!! Thanks again for your outstanding servive!!!!Curt M.
Customer did not leave a comment.Joseph Z.
Customer did not leave a comment.Brenda W.
Customer did not leave a comment.
There were no personnel on site here when I dropped off, thus I was forced by your website to take pictures of the inside and out of the trailer in the freezing cold and extreme winds. This is something that YOU, UHaul, is responsible for. Asking your customers to complete the check in process in order to cut labor and facility overhead is pathetic. Would not recommend, will not use again.Joseph R.