Customer Reviews for E&S Transport Inc
(U-Haul Neighborhood Dealer)

141 reviews

3608 Theodore Roosevelt Hwy   Waterbury, VT 05676

(802) 560-4229

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat-Sun: 9 am - 12 pm
Special Operating Hours
  • 8/6/2021 - 8/8/2021: Closed

Services at this Location:

Contact Us

(802) 560-4229

3608 Theodore Roosevelt Hwy
Waterbury, VT 05676

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat-Sun: 9 am - 12 pm
Special Operating Hours
  • 8/6/2021 - 8/8/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Bryce P. 
Rating:
5.0

great service

WILLIAM S. 
Rating:
5.0

The website kept changing the location I was choosing to a location which was close to where I was at the time, which was completely different.

Philip F. 
Rating:
5.0

Super friendly and very knowledgeable.

Tj F. 
Rating:
3.0

Open a drop off location closer to Burlington

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Howard D. 
Rating:
4.0

Customer did not leave a comment.

Pu M. 
Rating:
5.0

Thanks

marco U. 
Rating:
4.0

More staff. Shorter wait times.

michael S. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO ANTONIO P. 
Rating:
5.0

I had trouble uploading a photo of the clean trailer. I was asked to allow location, took the picture, clicked the green check and the photo would not upload. I tried multiple times. Luckily there was a person there to check me out.

Peter L. 
Rating:
5.0

Perfect

Ross B. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
4.0

Customer did not leave a comment.

DARRELL G. 
Rating:
5.0

Pick up facility was very nice. Ginormous inventory. Nice folks. We were redirected there by U-Haul dispatch after our original pickup location was a vacant lot with no trucks. We apparently had a slow leak in the right rear tire of the 10' truck. Dash warning light came on about 500 miles into our trip. We were able to find a gas station that had an airhose and topped it off twice. Since our driving was all interstate, we assume leak had been there.

John T. 
Rating:
4.0

My only complaint is that the site is listed as Waterbury but it's in Bolton.

KIMBERLY H. 
Rating:
5.0

Customer did not leave a comment.

caleb S. 
Rating:
1.0

When I went to return my truck, no one was present at this location during their stated normal business hours. I called multiple times and waited for ~30 mins and never saw a soul. This would have been OK except the automatic drop off function was not working on the website or app at that time.

Carleigh N. 
Rating:
5.0

Customer did not leave a comment.

ADAM S. 
Rating:
4.0

Give closet drop location and one customer said. Not like fucking mom show one in 1.7 miles and print address which take 3 hours to&fro ...

tara T. 
Rating:
5.0

The woman at the desk was friendly and professional. Thank you.

Stella L. 
Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

ERNEST B. 
Rating:
5.0

Although I dropped off after hours, the person hadn't left yet and was very helpful in guiding me through the drop off process.

CHARLES M. 
Rating:
5.0

The vehicle (probably AC) was found leaking in Ohio, after 500 miles on the trip.

Yongpeng Z. 
Rating:
5.0

Very good experience. Friendly and helpful.

HEATHER C. 
Rating:
2.0

20$ service charge for returning “after hours” is a bullshit charge. Especially since we called ahead and talked to someone who said we can drop it off whenever

Jordan E. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

SETH BRADLEY M. 
Rating:
3.0

Have the pickup location in Middlebury where I had asked for it to be originally.

Richard A. 
Rating:
3.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Anna M. 
Rating:
3.0

I dropped off the truck, full tank and had no issues. The website did not work for me again, not sure why. Please confirm it was received and all is in order. Thanks you

Victor P. 
Rating:
5.0

Customer did not leave a comment.

SARA R. 
Rating:
4.0

It was closed but there happened to be someone there and she was incredibly helpful!

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Amy L. 
Rating:
4.0

Customer did not leave a comment.

lynn H. 
Rating:
5.0

Erin and the crew go above and beyond to make sure their customers are happy. I've rented from this location more than once and only wish I could bring Erin along with me to my new location. She always gets me what I need, even on short notice. Thank you Erin for another great experience!

Debra T. 
Rating:
4.0

All good

Curt S. 
Rating:
5.0

Customer did not leave a comment.

Henry B. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Super friendly and helpful. Clearly made a big effort to make sure that I had what I needed.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Todd L. 
Rating:
5.0

Customer did not leave a comment.

Luke K. 
Rating:
5.0

Steve and Erin run a great uhual office. When I need to move something larger than will fit in my truck, I don't hesitate to rent a trailer from here. Fast, professional, and reliable. Another great experience.

Mathew M. 
Rating:
5.0

Steve Harrington and Erin Clarke went over and above anything anyone could ask! My other crew cancelled same day and Stevevand his crew picked up the slack and had me moved and loaded by the following day!!! Miracle workers and more! Highly recommend this location!

Marie L. 
Rating:
5.0

This Uhaul location was OUTSTANDING! They performed miracles. Found the truck I needed and drove an hour each way to get it and then provided a crew to come pack me all in the same 24 hour period because Allied crew back out of their commitment the same day! I am grateful to Steve, Erin, Jesse, Tony and Charlotte for their amazing work! Thank you from the bottom of my heart!

Marie L. 
Rating:
5.0

We originally requested this location. Despite the many trucks available, the uhaul headquarters placed us at a location that doubled in miles. After talking to many different people and explaining the situation, no one seemed to care or have an explanation. I was able to get in contact directly with the lady in charge of the Waterbury location, who went above and beyond to help us. Uhaul- if you have trucks available, please give your costumers their preferred location. I booked my reservation two weeks in advance and within a day, the headquarters had already switched me to a new location 28 miles out of the way. Big thanks to the wonderful lady at the Waterbury location- she was beyond amazing and made the day of rental experience completely smooth and seamless.

Jordan B. 
Rating:
5.0

Customer did not leave a comment.

Mark Z. 
Rating:
5.0

Retrain or unhire Williamsport employee.

JOHN C. 
Rating:
5.0

They were very helpful finding a tailor for me.

Jeff D. 
Rating:
2.0

This E&S transport is a tow company/gas station/uhaul dealer with a 2nd location where they keep xtra uhaul trucks approx 12miles away. When I arrived at the gas station to drop it off (the address I was given by uhaul) at 4:15pm I filled up, went inside & was told that I had the wrong business and I had to go to Bolton (2nd location). That location closes at 4:30 so they couldn't check me in when I arrived. I left the truck only to find out afterwards it's the same business & they just didn't want to transport the truck themselves!?! I was charged for the fuel it took to get to the 2nd location, had to pay xtra for the Uber I had follow me around & when I explained my issue with the fuel fee was told because it was more than 30mins after the charge occured they couldn't refund even though they admitted to the mistake. I wouldn't trust these guys with a wrecked car. Steer clear of this scummy tow company!

Jean M. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
4.0

Customer did not leave a comment.

Chalres L. 
Rating:
5.0

Nothing. Folks at this location assisted with unhooking SUV from trailer dolly and had a quick inspection. Was finished in less than 15 minutes.

randy I. 
Rating:
1.0

They called me day before saying that I needed to come and pick up the trailer sooner then later because if I didn't it might be gone. It cost me and my boyfriend a half of day of work to have to get out early and then drive 45 mins away to pick up up and then bring it a whole different town. so dissatisfied with UHAL. will never use again and I have been telling everyone about my horrible experience.

Melaney M. 
Rating:
5.0

Very well run!

William O. 
Rating:
5.0

Customer did not leave a comment.

Jessica A. 
Rating:
5.0

Fast, friendly, and efficient. Could not do better.

Allen K. 
Rating:
5.0

Customer did not leave a comment.

BEN S. 
Rating:
5.0

Customer service was above and beyond. The staff were welcoming and the location was clean and organized. Definitely will use this location again for my rental needs and would recommend them to anyone needing their services.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

lynn P. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Jacob L. 
Rating:
5.0

Customer did not leave a comment.

JOhn A. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
3.0

I was directed to this drop off location by the usual customer service. This was a 1.5 hour round trip drive. It was no where close to Burlington. There were several Uhaul locations in town, one less than a mile from our location. I was very unhappy about that.

Carlton B. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Location was very good, friendly and efficient. However, it was NOT the drop off location that was on the reservation or even confirmed when I picked up the incorrect equipment. I was texted a day into my drive that my drop off location was changed, was told no way to honor reservation and I had to change my schedule to accommodate U-Haul because as your customer service rep said “it's your busy time”. Unconcerned about my time and the hour it added. More concerned about your bottom line than your customers. Will never use again.

Eileen M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN S. 
Rating:
5.0

Very friendly staff

Brenda A. 
Rating:
5.0

Customer did not leave a comment.

Hans C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
3.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Employee was very professional and made the process easy quick and smooth. Will definitely go to this location for any future needs!

Nicole S. 
Rating:
1.0

Owner charged me obscene extra charges then hung up when I questioned. Whole experience with uhaul was horribly disappointing this time. Will never do it again, and will talk others into Other options.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Margaret A. 
Rating:
4.0

Nothing. Experience was very good.

Bonnie K. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
2.0

Customer did not leave a comment.

Ayah B. 
Rating:
3.0

Lots of weeds and prickly bushes Very short hours Again - - this was not where I wanted to drop this off - so it took an extra hour at the end of the day.

Adam W. 
Rating:
5.0

Effortless and friendly experience and emergency after hours service with a smile. Couldn't ask for more!

Kristine H. 
Rating:
1.0

Was many miles from my final destination.

MATTHEW L. 
Rating:
5.0

Being asked to drop the trailer at a location 45 miles from home was somewhat inconvenient.

ROGER T. 
Rating:
5.0

Customer did not leave a comment.

Josh M. 
Rating:
3.0

I had to turn in the Uhaul 35 miles from my house when I have a Uhaul center 5 miles away. It would be nice to know this in advance. This was a huge inconveinence to me.

Peter L. 
Rating:
5.0

The Waterbury Center Uhaul dealer has provided excellent, professional service to me and my family multiple times. They know me now by name and they go out of their way to help when they can. Thank you Uhaul!!!

Clare F. 
Rating:
3.0

Per contract, I had to call 888-463-8207 to let them know I was returning the truck and 2 dollies at pre determined location~Williston, VT. I was notified that the destination was changed to Waterbury, VT -an extra 28 miles out of the way. This site is really outside of Richmond, VT. Because I had to get the needed items from two sites, E & S Transport Inc had no record of the Furniture and Appliance Dolly-just the truck. I had to call them back to confirm that they recorded the return of the two dollies. Felt that this sudden change of location and no credit provided by U-Haul for the extra miles to return and the extra arrangement of acquiring the two dollies was even considered. The independent sites are not at fault, the head quarters at 413-535-2432 & 888-463-8207 need to know what was arranged from the start and follow what I was told would all be at Brattleboro to get and return to Williston.

Ike B. 
Rating:
5.0

Love how I was able to do the dropoff completely on my phone.

Bruce G. 
Rating:
1.0

Customer did not leave a comment.

Mark D. 
Rating:
3.0

This comment is not for the specific location. It is for the process. When I made the reservation, I centered a drop-off location that was convenient . When I arrived at my destination, I was told I couldn't drop it there, but instead take it to another place much further away. I feel like I am managing your logistal problems for you and that my reservation was nothing more than a request. We will give you the details later. I did not appreciate it at all. I won't be renting from uhaul any more. I will find someone who honors the reservation.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Muhammet B. 
No reviews have been submitted for this location.

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