Customer Reviews for E&S Transport Inc
(U-Haul Neighborhood Dealer)

170 reviews

3608 Theodore Roosevelt Hwy   Waterbury, VT 05676

(802) 560-4229

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat-Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(802) 560-4229

3608 Theodore Roosevelt Hwy
Waterbury, VT 05676

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat-Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

They have two locations but the U-Haul site indicated only one which is the one I drove to to pick up the trailer. The trailer was at the other location but there was NO indication on the website that was where I should go. A waste of time and gas that could have been avoided by a simple update on the website.

GREGORY B. 
Rating:
3.0

Was closed when we dropped off the truck. Hours were 9:00 to 12:00

Dale L. 
Rating:
5.0

There is a lot you can do to improve! First, truck wasn't where I I had hoped and expected to pick it up, in Shelburne, VT, despite my reservation a while ago, and initially, there also wasn't a dolly available, which I had also reserved quite some time ago -- both were sig issues!! The place I did end up getting the truck in Bolton however, did offer me their own personal dolly and actually helped me with the process of checking in (which was a real pain, given complicated process and fact app kept not working - very frustrating!) even beyond their normal hours, which I very much appreciated! With all that I just mentioned, the resulting inconvenience and frustration, all the expenses that were charged, the not great customer service I encountered more than once...are all reasons I will try to never rent again from your company!!!

William Z. 
Rating:
4.0

More straightforward billing

jeffery N. 
Rating:
4.0

Customer did not leave a comment.

MARC G. 
Rating:
5.0

Overall a great experience.

Carl M. 
Rating:
5.0

Very helpful. Last minute change on a busy weekend, and they were able to fulfill my needs. Highly recommend.

ron C. 
Rating:
5.0

Staff is great.

Margaret C. 
Rating:
5.0

Customer did not leave a comment.

JERRY F. 
Rating:
1.0

Have the equipment that I ordered so I don't have to drive all the way back to pick up my car. Have employees that even seem like they care when I'm trying to find a solution. Your mistake cost me an extra $100

james M. 
Rating:
3.0

Customer did not leave a comment.

BENJAMINJOSEPH M. 
Rating:
4.0

Charlotte, the woman who did the paperwork was efficient and friendly.

joseph A. 
Rating:
3.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

SARAH H. 
Rating:
5.0

The site was closed for the day when I arrived. As I was attempting to unhook the trailer, came over and took over for me. She said she had returned to the office to something and Charlotte came over because she saw that i was struggling. I offered to pay her for her help but she refused to accept the money. She said, "it is part of my job to help customers whenever I can". She is a great customer service ambassedore for U Haul!

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES O. 
Rating:
4.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

Customer did not leave a comment.

Terry E. 
Rating:
5.0

Could not have been better. Staff was at my on the lot ready to help when I parked the U-Haul. I will use again and I recommend it. Ideal if you are coming or going from Burlington or a point north of that.

David W. 
Rating:
5.0

The rental experience would be rated as a 1 star out of 5. I had to hire a ride to go over 30 miles out of my way, when I did not have a car, to pick up my truck that I rented over 2 months earlier. Uhaul needs to do a better job managing assets for reservations! 30 miles meant I had to pay for my ride, plus pay for an additional 2-3 gallons of gas to drive that distance! The location did give me extra allowed mileage to accommodate the inconvenience, but it is not the same as the extra $50 it cost me above my reserved costs!

Howard K. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Alexander E. 
Rating:
4.0

Customer did not leave a comment.

Lee C. 
Rating:
2.0

i was charged extra for a 7-4 adapter that i returned as asked. but i was still charged.

Alexander G. 
Rating:
4.0

Customer did not leave a comment.

ROBERT D. 
Rating:
2.0

Have the needed equipment inside of 15 miles not 90

Mark B. 
Rating:
3.0

Customer did not leave a comment.

Courtney C. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
3.0

Customer did not leave a comment.

Bryce P. 
Rating:
5.0

great service

WILLIAM S. 
Rating:
5.0

The website kept changing the location I was choosing to a location which was close to where I was at the time, which was completely different.

Philip F. 
Rating:
5.0

Super friendly and very knowledgeable.

Tj F. 
Rating:
3.0

Open a drop off location closer to Burlington

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Howard D. 
Rating:
4.0

Customer did not leave a comment.

Pu M. 
Rating:
5.0

Thanks

marco U. 
Rating:
4.0

More staff. Shorter wait times.

michael S. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO ANTONIO P. 
Rating:
5.0

I had trouble uploading a photo of the clean trailer. I was asked to allow location, took the picture, clicked the green check and the photo would not upload. I tried multiple times. Luckily there was a person there to check me out.

Peter L. 
Rating:
5.0

Perfect

Ross B. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
4.0

Customer did not leave a comment.

DARRELL G. 
Rating:
5.0

Pick up facility was very nice. Ginormous inventory. Nice folks. We were redirected there by U-Haul dispatch after our original pickup location was a vacant lot with no trucks. We apparently had a slow leak in the right rear tire of the 10' truck. Dash warning light came on about 500 miles into our trip. We were able to find a gas station that had an airhose and topped it off twice. Since our driving was all interstate, we assume leak had been there.

John T. 
Rating:
4.0

My only complaint is that the site is listed as Waterbury but it's in Bolton.

KIMBERLY H. 
Rating:
5.0

Customer did not leave a comment.

caleb S. 
Rating:
1.0

When I went to return my truck, no one was present at this location during their stated normal business hours. I called multiple times and waited for ~30 mins and never saw a soul. This would have been OK except the automatic drop off function was not working on the website or app at that time.

Carleigh N. 
Rating:
5.0

Customer did not leave a comment.

ADAM S. 
Rating:
4.0

Give closet drop location and one customer said. Not like fucking mom show one in 1.7 miles and print address which take 3 hours to&fro ...

tara T. 
Rating:
5.0

The woman at the desk was friendly and professional. Thank you.

Stella L. 
Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

ERNEST B. 
Rating:
5.0

Although I dropped off after hours, the person hadn't left yet and was very helpful in guiding me through the drop off process.

CHARLES M. 
Rating:
5.0

The vehicle (probably AC) was found leaking in Ohio, after 500 miles on the trip.

Yongpeng Z. 
Rating:
5.0

Very good experience. Friendly and helpful.

HEATHER C. 
Rating:
2.0

20$ service charge for returning “after hours” is a bullshit charge. Especially since we called ahead and talked to someone who said we can drop it off whenever

Jordan E. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

SETH BRADLEY M. 
Rating:
3.0

Have the pickup location in Middlebury where I had asked for it to be originally.

Richard A. 
Rating:
3.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Anna M. 
Rating:
3.0

I dropped off the truck, full tank and had no issues. The website did not work for me again, not sure why. Please confirm it was received and all is in order. Thanks you

Victor P. 
Rating:
5.0

Customer did not leave a comment.

SARA R. 
Rating:
4.0

It was closed but there happened to be someone there and she was incredibly helpful!

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Amy L. 
Rating:
4.0

Customer did not leave a comment.

lynn H. 
Rating:
5.0

Erin and the crew go above and beyond to make sure their customers are happy. I've rented from this location more than once and only wish I could bring Erin along with me to my new location. She always gets me what I need, even on short notice. Thank you Erin for another great experience!

Debra T. 
Rating:
4.0

All good

Curt S. 
Rating:
5.0

Customer did not leave a comment.

Henry B. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Super friendly and helpful. Clearly made a big effort to make sure that I had what I needed.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Todd L. 
Rating:
5.0

Customer did not leave a comment.

Luke K. 
Rating:
5.0

Steve and Erin run a great uhual office. When I need to move something larger than will fit in my truck, I don't hesitate to rent a trailer from here. Fast, professional, and reliable. Another great experience.

Mathew M. 
Rating:
5.0

Steve Harrington and Erin Clarke went over and above anything anyone could ask! My other crew cancelled same day and Stevevand his crew picked up the slack and had me moved and loaded by the following day!!! Miracle workers and more! Highly recommend this location!

Marie L. 
Rating:
5.0

This Uhaul location was OUTSTANDING! They performed miracles. Found the truck I needed and drove an hour each way to get it and then provided a crew to come pack me all in the same 24 hour period because Allied crew back out of their commitment the same day! I am grateful to Steve, Erin, Jesse, Tony and Charlotte for their amazing work! Thank you from the bottom of my heart!

Marie L. 
Rating:
5.0

We originally requested this location. Despite the many trucks available, the uhaul headquarters placed us at a location that doubled in miles. After talking to many different people and explaining the situation, no one seemed to care or have an explanation. I was able to get in contact directly with the lady in charge of the Waterbury location, who went above and beyond to help us. Uhaul- if you have trucks available, please give your costumers their preferred location. I booked my reservation two weeks in advance and within a day, the headquarters had already switched me to a new location 28 miles out of the way. Big thanks to the wonderful lady at the Waterbury location- she was beyond amazing and made the day of rental experience completely smooth and seamless.

Jordan B. 
Rating:
5.0

Customer did not leave a comment.

Mark Z. 
Rating:
5.0

Retrain or unhire Williamsport employee.

JOHN C. 
Rating:
5.0

They were very helpful finding a tailor for me.

Jeff D. 
Rating:
2.0

This E&S transport is a tow company/gas station/uhaul dealer with a 2nd location where they keep xtra uhaul trucks approx 12miles away. When I arrived at the gas station to drop it off (the address I was given by uhaul) at 4:15pm I filled up, went inside & was told that I had the wrong business and I had to go to Bolton (2nd location). That location closes at 4:30 so they couldn't check me in when I arrived. I left the truck only to find out afterwards it's the same business & they just didn't want to transport the truck themselves!?! I was charged for the fuel it took to get to the 2nd location, had to pay xtra for the Uber I had follow me around & when I explained my issue with the fuel fee was told because it was more than 30mins after the charge occured they couldn't refund even though they admitted to the mistake. I wouldn't trust these guys with a wrecked car. Steer clear of this scummy tow company!

Jean M. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
4.0

Customer did not leave a comment.

Chalres L. 
Rating:
5.0

Nothing. Folks at this location assisted with unhooking SUV from trailer dolly and had a quick inspection. Was finished in less than 15 minutes.

randy I. 
Rating:
1.0

They called me day before saying that I needed to come and pick up the trailer sooner then later because if I didn't it might be gone. It cost me and my boyfriend a half of day of work to have to get out early and then drive 45 mins away to pick up up and then bring it a whole different town. so dissatisfied with UHAL. will never use again and I have been telling everyone about my horrible experience.

Melaney M. 
Rating:
5.0

Very well run!

William O. 
Rating:
5.0

Customer did not leave a comment.

Jessica A. 
Rating:
5.0

Fast, friendly, and efficient. Could not do better.

Allen K. 
Rating:
5.0

Customer did not leave a comment.

BEN S. 
Rating:
5.0

Customer service was above and beyond. The staff were welcoming and the location was clean and organized. Definitely will use this location again for my rental needs and would recommend them to anyone needing their services.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

lynn P. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Jacob L. 
Rating:
5.0

Customer did not leave a comment.

JOhn A. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
3.0

I was directed to this drop off location by the usual customer service. This was a 1.5 hour round trip drive. It was no where close to Burlington. There were several Uhaul locations in town, one less than a mile from our location. I was very unhappy about that.

Carlton B. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Location was very good, friendly and efficient. However, it was NOT the drop off location that was on the reservation or even confirmed when I picked up the incorrect equipment. I was texted a day into my drive that my drop off location was changed, was told no way to honor reservation and I had to change my schedule to accommodate U-Haul because as your customer service rep said “it's your busy time”. Unconcerned about my time and the hour it added. More concerned about your bottom line than your customers. Will never use again.

Eileen M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top