Efficient and painless rental, courteous service. Only issue was when contract was explained, if I dropped off vehicle earlier than the agreed rental time, I would be reimbursed for the days I didn’t use this. Come to find out from U-Haul, this doesn’t apply to one way vehicle rentals. People should definitely explain how the whole process works, especially when you think you’re saving money by returning early. Seems to me to be a bit of a scam coming from U-Haul, they need to do better as a company.
Jason G
Customer Reviews for Earthworks Landscape Supply Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people seemed great. The checkin - checkout process seemed longer than it should, but they did mention it was a new system for them. My issue is with the software. I wanted to rent a dolly, and when I put in the model of the car, and year, it recommended a ride on trailer, and said a dolly wasn’t the best choice for my particular car. Turned out, my car was too low to get up on the trailer, so I wasted time and $100 for this rental. That is a flaw in the software, as it listed the exact year, make and model of my car., and made the recommendation. Not sure why I am expected to pay for that… Also, the parking lot is crushed rock, and there weren’t any wheel chocks around. When I went to unhook, the trailer pushed forward for a nice dent on my back bumper. The location is tight, but I have experience backing up trailers. Again, no issue with the people.
Bradley S