The building was closed and locked up there was no one working. I waited one hour after opening from 9 AM till 10 AM before finally calling the one 800 number on U-Haul and asking what I should do and how I should drop off a trailer in the end, I was directed to take pictures of the trailer drop off end of the business end of the inside of the trailer to show it was . It appeared that this business was more interested in their landscaping work than actually being a U-Haul dealer I would recommend investigating them and pulling their license or at least re-educating them on the minimum services that is required to be a representative of U-Haul.
michael h
Earthworks Landscape Supply Co
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fredericton, NB E3B5J2
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Customer Reviews
- 3.0 Average Customer Rating
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Customer service was excellent.
Terry CHonestly nothing the staff were amazing and the location was perfect!
paul cThe staff was friendly and very helpful. The issue was with uhaul company system. First, I reserved for a location closer to where my house was and where i would be storing my stuff. it was changed to a different location a day later and then 2 days later changed to a location far away from where my house is and where I would be storing my stuff. when I arrived on the move day, I arrived at 0910 am to pick up the truck. We checked in and the truck was dispatched. The customer rep and I discussed the 2 changes and she recommend I call and see about the extra mileage I would be incurring. I did, the customer rep on the phone cancelled my dispatch and told me to register again and have a new dispatch. Well, thats where it all went wrong. At approximately 930 am we started this process and it would not work. She attempted 6 times with no success, she called for assistance from another service provider across the river and they were unable to help her. All this time, I was trying to log onto the app and it kept crashing. She called traffic for help and they told her to call someone else, she drew the line with that response and demanded assistance as I had been waiting an hour at this time. It took another cancelation of my reservation and clearing everything from my original account to finally getting this resolved. I spent 1 hour and 23 minutes getting a truck. I was given a reduced rate of 79 cents per mile instead of 99 cents. This was not the locations fault, it was the Uhaul company itself in having an insufficient app to process registration and dispatch. After this experience, I will find another company for all my moves. Karen at Wilsey rd was calm and professional and she did amazing in getting me a truck.
heather mI dropped the rental off Sunday evening, a day earlier than scheduled. Location was closed, this was expected so used the key drop. Was VERY DISAPPOINTED that I was charged an extra fee for an after hours drop off.
wilfred h