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Eric Bolstad
Customer Reviews for East Avenue Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location has limited hours so pay attention
Michael SakamotoWe couldn’t properly return the key because the slot in the drop box is too small for the key.
Anthony StangNothing - it was an excellent customer service experience!
Jay BobrowskyThey falsified the amount of gas in the unit, they had it down as a full tank and it was a little over 1/4.
Stacy HildebrandEverything was ready for me for an early, mobile pick-up. Very happy with the experience and preparation.
Katherine Heddleston.
Giovanny Colin GarciaBad experience I couldn’t even get anybody to stay with me l through the whole ordeal And when I try to call back, that was the worst because the phone trees Sorry, but we had to go with somebody else competitor. They’re going to take our stuff from Sacramento to Tennessee couple hours from Nashville mid March. Thanks anyway Terry
TERRY JERKEEverything was On time, ready to go, had all my supplies. Very satisfied!
Matt GrosjeanEasy to reserve, pick up and return. Gentleman at counter very helpful and respectful.
Roberta TrummAfter hours drop off was easy.
CHARLES SPILLNERI had great customer service and everything went very smoothly
Jessica StilesThe guy I initially rented the U-Haul from was nice. The guy I returned the U-Haul too was rude and not friendly at all, seemed to be a very bitter person. Should not be in customer service. If I ever need a U-Haul from that location and he is working I will turn around and go elsewhere.
Louis CampbellThe automated rental process made accessing the van convenient. Especially during a holiday.
Andria AmayaInside of van needed to be cleaned out. Dirty. Otherwise, rental was flawless.
JON LOWAccess is limited and employee was not expecting us for drop-off and was not very friendly or happy to lead us to the remote storage lot. I will choose a different drop off or pickup location with easier access
Ramon CristobalThe manager at the UHaul location in Lincoln is just great. I have rented from this location several times and he always makes sure we have a great experience. Would recommend to anyone
Lee AMICKService was perfect. Available, on time, friendly, and fast.
Daniel JollyThe guy at the front desk was extremely helpful and made everything go smoothly. 5 stars all the way around!
RUSSELL WARRENIf it weren’t so costly, I’d comsider using U-Haul more often! The facility on East Avenue in Lincoln, CA shows us Excellent Customer Service *every* time I rent from them. I’ll continue using that location!
Thomas CHARDThe whole process with the app takes way too long. Will not be using it again.
Robert BarajasGreat place
NORBERT HUBERThey have the BEST customer service and they always try to accommodate last minute truck rentals for us.
HUMBERTO VENEGASINGUANZOStaff extremely helpful.
Todd Wiseeasy in and out!
Don FodeGriffin was great. We will use the Lincoln facility again.
Annette FaberParking instructions were unclear
Bryant GravesGreat service and very easy check-in check-out. Great job!
BIAGIO CANNISTRACIEverything went great!
Deanna BrennerExcellent costumer service!!
MARIA DUNBARThe entire experience was awsome! Pick up and delivery was easy.
SCOTT DAYSee prior comments.
Bethany MeyerThe gentleman who ran the equipment rental shop was kind, patient, and a pleasure to work with.
jacob josephSee earlier comments under pickup location. See notes at corporate U-Haul.
Victor SwiftExcellent service. I order truck online. It was there ready for us at time we request. Weekend customer service person, Griffith, was personable and efficient. I would recommend friends to use this U-Haul location in Lincoln, CA
Nancy GervaisThe older man who works there was rude and tried to fight my boyfriend and called me a c@nt. He was horrible
Marie DifedeExcellent manager
Heriberto AlcalaWent above and beyond to be helpful.
Lou TiradoThere was only one disappointment. I called the office as a dashboard light came on indicating that a right rear door was open. My call went to voice mail and I never rec'd a call back. When I brought the van back after I was done, the staff member said that he never rec'd my call. Also, another minor point---your parking lot has rocks as part of the landscaping. It's tricky/dangerous for us older folks to navigate over and around those rocks when I was getting in and out of the van. You might consider having a smoother paved surface. Thanks !
thomas curtinI was trying the seamless pickup using remote access tools and your application and was incredibly disappointed with the chat agent i was connected with seeking assistance. luckily I spoke with another rep live after the Chat rep disconnected without notice and didn't call me back. the next rep I reached went above and beyond until local staff who were incredibly friendly and professional saved the day and got me an upgrade on my requested truck as some of the logistics of my project changed last minute. I highly recommend the Lincol U-Haul facility as he turned my entire and day around as it was definitely headed toward disaster.
Don EmpsonEverything was great
Sandra farrellGreat service. Manager was extremely helpful and fair.
Thomas NolanThe person who assisted me during the day of the rental was EXCELLENT!! Very personable, polite, encouraging and patient. Presented a professional aura. I had a very POSITIVE experience with the company because of the employee.
JAMES WALKEREasy pick up, easy drop off, all went smoothly.
JEFFREY LARSENReservations online made it easy!
Martha L RodriguezWe have used this location for our U-Haul needs about six times. Everyone in the office goes above and beyond to be helpful and courteous. They are our first choice!
Bryan DouglassManager is very friendly and helpful! Great experience.
John GeoffreyI was very impressed by this particular location in Lincoln and the excellent customer service provided by Hector. The other U-Haul location I originally chose was having construction issues with limited parking so I took a chance with this location. Best decision I made. I highly recommend.
Babette GrayMost likely random but thank you for the newer van again.
Christopher LopezAll was good Thx R
Richard MeisterI know I turned in truck early but when I got there the guy must have been leaving for lunch je seemed taken back because he had to re park his car amd check me in I told him about windshield wipers he did not seem to care
Dirk BauerVery good customer service and everything was ready upon my arrival.
Marsha Hunkins-FloresThe attendant was rude.
MARIA MONNIGentleman that helped us was a pleasure to deal with.
Wayne Woods100,000 miles on the truck. I thought the transmission would blow at any moment. The self check in was extremely difficult and time consuming. Uhaul is terrible....ill rent Penske next time.
Edward MeltonGreat experience, overall 👍🏼
Oscar LopezAgain, excellent customer service!
Ronald Olguin