Customer Reviews for East Avenue Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of East Avenue Self Storage

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MELODY W.
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Very professional and kind. Very informative..😁

Michelle W.
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The uhaul office worker was helpful, friendly and knowledgeable.

Julius Z.
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Customer did not leave a comment.

Brian T.
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Kurt K.
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DANIEL B.
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I've now used this location a half dozen times. They are great! Quick, efficient and pleasant.

WAYNE B.
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Worked out very well for me. I will rent that truck again

Mary H.
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I arranged everything through my iPhone. However, I had to make a few changes and contacted Customer service, he was very helpful. I haven't used U-Haul for over 30 years, it was easy and a smooth. Thank you for making my move easy.

JOHN A.
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Very friendly and helpful young man -very clean and well maintained yard - ice cold air conditioning. Would recommend to a friend. John

CYNTHIA M.
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My reservation was actually made at the U-Haul on Watt Ave. N.Highlands. Then the morning I was suppose to pick up the trailer they didn't have what I needed, so they reserved me one at the Northgate office. The reservation was wrong so they sent me to The El Camino office and they did not have what I needed. Finally the Lincoln office had what I needed. The person there was nice helpful and I would rent from here again, even though it is out of my way. If I had not found your Lincln office I would probably never rent from U-Haul again except in an emergency. I wasted hours on the problem of my reservation.

Thelma R.
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I really appreciated how efficient and knowledgeable the representative was. Will definitely use the service again. Thank you

DMITRIY S.
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I'm very satisfied with the UHAUL Campany .I was served in the office well ,next time i will go into this Campany

Justin B.
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Andrew M.
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DANIEL M.
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JASON H.
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MICHAEL M.
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Alfred M.
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Kathy A.
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Vehicle windshield was very dirty.

Connie A.
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Customer did not leave a comment.

HUMBERTO V.
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CRYSTAL C.
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Joel E.
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Can't think of any , customer service the best

RINA R.
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Staff was courteous and knowledgeable. Truck was in great condition, thank you

Gary R.
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Customer did not leave a comment.

PETER P.
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Very friendly, great customer service.

JOYCE H.
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Great onsite customer service!

John C.
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Employee attitude was curt

PAUL G.
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Customer did not leave a comment.

BETH C.
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Great place and super helpful employees

Kandi W.
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I was lied to by Griffith, he suggested that he would adjust the mileage rate slightly. Because they had only one 10 foot truck to rent and I would have to make several trips back to Sacramento. It bad enough I had to move the home of a deceased family member but to be hit with this astronomical fee is ridiculous. I took your employee at his word.. .

John B.
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Staff was very helpful and friendly.

LETHA B.
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Interior of truck smelled musty and old.

William E.
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I rented both a moving van and 10ft uhaul. Both we in great condition. The store clerk was extremely helpful!

Donna M.
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Customer did not leave a comment.

John M.
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Meet all my needs. Staff very professional. Thanks.

BRADFORD G.
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I was told my trailer would be delivered to the Auburn location. This did not happen. Also, the attendant did not tighten the ball clamp on the trailer during hook-up. I luckily have lots of trailer experience and could tell it was too loose and pulled over. Could have been a dangerous situation.

LELAND A.
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Customer agent who helped me was nice, thoughtful, and helpful.

Darrell S.
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Nothing

MARK B.
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The windows including windsheild were dirty, and smeared. Other than that everything was good.

MARIA V.
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Hector is a gem! Both professional and personable. Happily helpful and genuinely patient.

Humberto V.
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Counter guy was rude on drop off of truck needs to work on his customer service skills

MARTHA Z.
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Customer did not leave a comment.

KENT A.
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The Uhaul Web site was down so I couldn't pick up my truck at my 8 am scheduled time. Thank you Hector for opening up early to take care of me!

Kent R.
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Reserved a 6x12 in Fresno and the day before we were to pick it up they called and said it wasn't available. Poor business practices.

Daniel S.
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Customer did not leave a comment.

MARCI M.
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The service was wonderful. Front desk clerk was extremely kind and pleasant. I would absolutely go out of my way to drive a little further, to rent from them. Super happy with my experience.

Skyler B.
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Customer did not leave a comment.

Daniel S.
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Keep on doing what you're doing

Mary O.
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Service is awesome here! Love love love them....\

Smith L.
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Guy who checked the van out was friendly and professional. The guy who I returned it to had a snippy little attitude. So, 50/50.

steve M.
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Extremely helpful and courteous

Richard T.
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Again. I can't say enough good things about how the facility in Lincoln Ca. East Ave. treats it's customers. The equipment was just what I needed and the folks there are very knowledgeable and friendly. My return location, Gold Beach, Oregon, is also just as professional.

Edward P.
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Customer did not leave a comment.

Olivia G.
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guy at the front desk was rude and it ended up being extremely expensive even though they say it's 19.95$ a day

Valerie A.
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Robert L.
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BRANNEN S.
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The store was great, but I wish it were closer to my initial request. Otherwise, 100% A+ service!

LYN H.
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Professional, great service

NATALIE B.
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The guy gentlemen up front was so helpful and friendly

GABRIEL D.
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Customer did not leave a comment.

RACHEL G.
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Michael Q.
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Connor M.
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James M.
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This rental experience was amazing. The facility was clean and the rental process was efficient. Amazing customer service!! I don't need to rent trucks too often, but when I do, it will be at East Avenue Self Storage in Lincoln!!

Kate H.
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Customer did not leave a comment.

Crystal R.
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Allayna L.
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Jared S.
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Aurora N.
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Griffith, worker at Uhaul in Lincoln, Ca was efficient, professional and patient

Rory D.
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Customer did not leave a comment.

steve W.
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Great help with drop off and took COVID precautions with mask and gloves

John P.
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Person working there was mad and complaining because they had me drop the truck there. Said he didn't have room on the property for it. As a customer that is not my issue but an internal U-Haul issue.

Jaclyn D.
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Customer did not leave a comment.

Gregory J.
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Fully disclose all add on charges.

Jaren T.
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I had a terrible experience at this location! The guy was extremely rude and lazy. The parking lot is a pain to get in with a crew cab truck with a trailer and the guy that works there did not help until I literally had to ask twice for help and he finally came out after I was unhooking the trailer. I'm leaving a review because I tried coming back for the second time to get another trailer despite the crappy customer service well again I got the same guy! So I asked about a trailer and he said he had the one I needed and The online Page said They had one also and online it said it can be dropped off at another location. Well he told me I can't use it because I'm not returning it back to him that that trailer is strictly to be returned to that store. So he was so nice to look for another location a hour and a half that closes before I could ever get there. Then reserves a trailer for me at another location without telling me! I wish I knew his name so I can blast him. He also would not let me speak to a manager. This employee was at work on May 8th at 2:30pm at that location so hopefully management can teach him proper customer service.

Joe P.
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Customer did not leave a comment.

Richard L.
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Customer Service was Excellent! Truck was ready and process a breeze. Thank You!

Anne H.
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Customer did not leave a comment.

Richard C.
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Not with Griffith behind the counter. The guy is rude to customers..Although Hector was very accommodating

Richard L.
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Great customer service from reservation to returning of vehicle!

Kimberly R.
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Great office staff, Griffith was knowledgeable and personable,!

Jesus R.
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Customer did not leave a comment.

Richard T.
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Second time using this service and planning one more trip. Can't think of anything to recommend changing. Flawless.

Carolyn S.
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Customer did not leave a comment.

Emily J.
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Customer did not leave a comment.

Joey N.
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Great place to get your u-haul supplies!! Friendly and always available.

Steven A.
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Customer did not leave a comment.

Diana K.
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Griffith or the guy up at the front desk is pretty amazing. He can juggle so much under pressure of people waiting and still maintain a great friendly happy demeanor making the experience memorable. He is so busy, I returned the truck early and he was sweeping out a truck. He deserves kudos.

Anterpreet D.
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The uhaul truck itself was not comfortable to drive. It gas and brake pedal were not smooth and the truck was very rough to drive. I have rented a lot of uhaul but this was a bad truck to drive.

Thomas P.
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Customer did not leave a comment.

Joey N.
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Great Service and always available trucks!!

Tim M.
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The truck we borrowed smelled of smoke. It was really bad. I think in the future you should have a no smoking rule in your rentals.

Renee S.
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Customer did not leave a comment.

Rodney B.
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Customer did not leave a comment.

Travis C.
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Excellent customer service, great pricing and amazing cookies.

jim R.
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Customer did not leave a comment.

Joyce C.
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Mary O.
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Always an awesome experience!!!

Steven C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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