Staff was friendly and explained everything. He was very efficient with the check in and out process.
Steven W
Customer Reviews for East Avenue Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Debra SI LOVED how kind and helpful the clerk was at this location. I highly recommend! He was friendly, hard working and really seemed to care about helping us have a great experience.
Rochelle BGreat job was done by the uhaul team.
Michael WOpen on time.
Mark EThis location has limited hours so pay attention
Michael SWe couldn’t properly return the key because the slot in the drop box is too small for the key.
Anthony SNothing - it was an excellent customer service experience!
Jay BThey falsified the amount of gas in the unit, they had it down as a full tank and it was a little over 1/4.
Stacy HEverything was ready for me for an early, mobile pick-up. Very happy with the experience and preparation.
Katherine H.
Giovanny CBad experience I couldn’t even get anybody to stay with me l through the whole ordeal And when I try to call back, that was the worst because the phone trees Sorry, but we had to go with somebody else competitor. They’re going to take our stuff from Sacramento to Tennessee couple hours from Nashville mid March. Thanks anyway Terry
TERRY JEverything was On time, ready to go, had all my supplies. Very satisfied!
Matt GEasy to reserve, pick up and return. Gentleman at counter very helpful and respectful.
Roberta TAfter hours drop off was easy.
CHARLES SI had great customer service and everything went very smoothly
Jessica SThe guy I initially rented the U-Haul from was nice. The guy I returned the U-Haul too was rude and not friendly at all, seemed to be a very bitter person. Should not be in customer service. If I ever need a U-Haul from that location and he is working I will turn around and go elsewhere.
Louis CThe automated rental process made accessing the van convenient. Especially during a holiday.
Andria AInside of van needed to be cleaned out. Dirty. Otherwise, rental was flawless.
JON LAccess is limited and employee was not expecting us for drop-off and was not very friendly or happy to lead us to the remote storage lot. I will choose a different drop off or pickup location with easier access
Ramon CThe manager at the UHaul location in Lincoln is just great. I have rented from this location several times and he always makes sure we have a great experience. Would recommend to anyone
Lee AService was perfect. Available, on time, friendly, and fast.
Daniel JThe guy at the front desk was extremely helpful and made everything go smoothly. 5 stars all the way around!
RUSSELL WIf it weren’t so costly, I’d comsider using U-Haul more often! The facility on East Avenue in Lincoln, CA shows us Excellent Customer Service *every* time I rent from them. I’ll continue using that location!
Thomas CThe whole process with the app takes way too long. Will not be using it again.
Robert BGreat place
NORBERT HThey have the BEST customer service and they always try to accommodate last minute truck rentals for us.
HUMBERTO VStaff extremely helpful.
Todd Weasy in and out!
Don FGriffin was great. We will use the Lincoln facility again.
Annette FParking instructions were unclear
Bryant GGreat service and very easy check-in check-out. Great job!
BIAGIO CEverything went great!
Deanna BExcellent costumer service!!
MARIA DThe entire experience was awsome! Pick up and delivery was easy.
SCOTT DSee prior comments.
Bethany MThe gentleman who ran the equipment rental shop was kind, patient, and a pleasure to work with.
jacob jSee earlier comments under pickup location. See notes at corporate U-Haul.
Victor SExcellent service. I order truck online. It was there ready for us at time we request. Weekend customer service person, Griffith, was personable and efficient. I would recommend friends to use this U-Haul location in Lincoln, CA
Nancy GThe older man who works there was rude and tried to fight my boyfriend and called me a c@nt. He was horrible
Marie DExcellent manager
Heriberto AWent above and beyond to be helpful.
Lou TThere was only one disappointment. I called the office as a dashboard light came on indicating that a right rear door was open. My call went to voice mail and I never rec'd a call back. When I brought the van back after I was done, the staff member said that he never rec'd my call. Also, another minor point---your parking lot has rocks as part of the landscaping. It's tricky/dangerous for us older folks to navigate over and around those rocks when I was getting in and out of the van. You might consider having a smoother paved surface. Thanks !
thomas cI was trying the seamless pickup using remote access tools and your application and was incredibly disappointed with the chat agent i was connected with seeking assistance. luckily I spoke with another rep live after the Chat rep disconnected without notice and didn't call me back. the next rep I reached went above and beyond until local staff who were incredibly friendly and professional saved the day and got me an upgrade on my requested truck as some of the logistics of my project changed last minute. I highly recommend the Lincol U-Haul facility as he turned my entire and day around as it was definitely headed toward disaster.
Don EEverything was great
Sandra fGreat service. Manager was extremely helpful and fair.
Thomas NThe person who assisted me during the day of the rental was EXCELLENT!! Very personable, polite, encouraging and patient. Presented a professional aura. I had a very POSITIVE experience with the company because of the employee.
JAMES WEasy pick up, easy drop off, all went smoothly.
JEFFREY LReservations online made it easy!
Martha LWe have used this location for our U-Haul needs about six times. Everyone in the office goes above and beyond to be helpful and courteous. They are our first choice!
Bryan DManager is very friendly and helpful! Great experience.
John GI was very impressed by this particular location in Lincoln and the excellent customer service provided by Hector. The other U-Haul location I originally chose was having construction issues with limited parking so I took a chance with this location. Best decision I made. I highly recommend.
Babette GMost likely random but thank you for the newer van again.
Christopher LAll was good Thx R
Richard M