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KEITH D
Customer Reviews for East Coast Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
As an older person there are times when technology on our phones and computers become a little cumbersome. If it can be made easier to rent and register a vehicle that would be great.
Carlos FAt this location I see that the person woh attend me was very friendly and helpful to make things easier
ROBERTO TI returned my equipment more than 24 hours ago. However, I have no record from you confirming that the gas tank was filled to the level at which I received it. I have no record that I drove the truck approximately 200 miles, and I have no record that the truck was returned before the time required by the contract. This is not a good way to do business.
STEPHAN JThe equipment was clean and seen somewhat maintained.. it was hard to get the truck into reverse and park gear. I would recommend this place due the convenience of the location but wish it had more size trucks to chose from.
Ryan PThey gave a in town truck for one way rental and asked me to return when I was half way through. This caused lot of confusion during return also as the change in truck was not reflected in the reservation.
ALLEN DThe representative was very helpful and so courteous, he is really a people person, i will do business with them anytime. Thanks so much for making me and my husband fell so comfortable.
maureen bThe customer service representative was excellent and he was very explanatory about the whole process. The reason I didn’t give an excellent is because the truck smelled of weed and was dirty in the cab. Overall it wouldn’t stop me from renting there again because of the kindness of the gentleman who checked me in.
PAMLEA AContinue to give the service that you gave to me and you will be ok.
Hernel MThe rep was very friendly, I thank him for that. However, something that bothered me was the receipt of services. Although during the booking for the vehicle I chose to not get the insurance (I thought I’d use my Credit Card with insurance benefit); and during onboarding orocess, I skipped the insurance of $26(or chose no insurance), my final receipt has included it. So U/Haul overcharged me that $26, which is not fair. Mark my words, I skipped and chose not to get insurance, however U-Haul still decided to charge me for that optional choice. No good at all
Kushtrim VSuper friendly, easy pick up.
Catherine FThe breaks were not very responsive even going sliow
tricia cAc didn’t work very bad experience
Seljon LA very pleasant experience. Staff friendly and very professional. Site clean. Explained everything prior to contract signing. Thank you Ox. I wouldn't change a thing.
Lois MFast easy drop off
angela mKeep being professional and smiling. Great job.
Gloria HThe attendant was very cold he gave no instruction he didn't ask if I need insurance and just put insurance without my permission . Very upset, need my money back . He is not a people person he is very cold. Will not use that location again
Eunice DGreat staff
Chayenne HEquipment wasn’t clean and it had a old are all on the floor, so no I would not recommend this location to anyone
MELVIN KThe rear of the van was dirty.
Debra HWell experience was great overall.
Clinton MOx, the guy in charge, was really pleasant and helpful.
Susan HThe truck was filthy. The previous user left the truck filthy with construction debris. It was not broom swept as chucks of sheetrock debris covered the entire box. The truck needs to be hosed out. The ramp was filled with pebbles and chucks of sheetrock debris. My furniture and fixtures are black. EVERY single item that entered the truck needed to be cleaned of sheetrock dust. Completely unacceptable as it caused an increased my labor cost.
Sean JNothing
Seth FThe truck had dirt on the floor when I picked it up,did transaction in Yonkers ,yhen had to pick truck up in Mt. Vernon.I was told to drop truck off at any Wappinger Falls U-haul,then another shop called me and told me I dropped truck off at the wrong shop,and they were going to charge me,luckily I don’t think they did.
Robert VLocation was very convenient and service was professional
Aston JI was over charged for 18 miles. I would like a refund. I have pictures of the odometer proving my case. I argued with the man and he said call tomorrow. I did and couldn't get him.
Mariano DThe customer service was delay, also i place the rsvp at 8:00am and they open at 9Am. In the system the payment and designed driver was confused. But the rate was good. Thank you!
Agustín MContinue doing what you have been doing.
Owen BThe manager arrived an hour late for an 8:30am reservation. The manager then proceeded to bill my cc for 4 days and I'm still waiting for some sort of resolution. This is an authorized Uhaul dealership and they should not be allowed to participate as a vendor. If you want horrible customer service service and fraudulent overcharges then this is your place. I'm in utter shock that this service is able to operate under Uhaul
albert dBe prepared for your appointments, have the necessary details ready. It stated that My start time with the vehicle was at 1:09pm when in truth and in fact it was 1:31pm when I had the keys in my hand. Improve by make my it welcoming. I had to wait in the cold for 27 mins as I was told we can not go into their office and yet I observed a delivery driver and some other person had access to enter the office. The area in which I had to wait was the garage where school buses are being worked on, that is so a no no for me. All I’m saying is make it customer friendly, be professional, be courteous and remember we are your supporters, we spend our money with you so treat us with respect.
Jo-Ann TNo tienen un horario para entregar los carros después de las 5 y se tiene que dejar el carro fuera en la calle y las llaves tirarla por un orificio de una oficina, sin que nadie te revise el carro. No te dan ninguna instrucción del horario y eso no es un buen servicio ni existe responsabilidad alguna ni seguridad para el que renta. Gracias espero que mejoren.
Ronaldo PExcellent customer service.
Kenia FNeed a little more Information on the return instruction .
Audley CManager in charge of the uhaul rentals needs to be at work on time or needs to make sure his other staff members know how to handle these transactions.
Odella NNo comment.
PAUL WKeep doing the good job
Luis AThey did not have the cargo van that I requested. Instead they gave me a 10 foot truck which was more expensive than the cargo van. The cargo van was originally $1.59 a mile. However the 10 foot truck was $1.99 a mile. They said the cargo van was an accident but it was in the yard without any damage. In either case I was switch to a more expensive vehicle
KENRICK MPick up place was poor, was supposed to use my phone to pick up but ended up needing the guy at front for everything, for some reason the app didn’t ask me for fuel level or mileage at pick up, the guy told me to put on the app that the truck had no damages without letting me see the truck first, also the truck was blocked by another truck, overall will not choose this place again
Jose AThe owner to the establishment is rude and sarcastic I didn't bring my glasses to read n he said next time dont be blind. Smh I'm in distress
Lidsila VThe locations needs a electronic key box, because I had to wait for the representative to arrive for me to receive the vehicle keys
Nana OCalled truck was available, the clerk was professional yes highly recommend
ALESCIA B