Thank you for outstanding customer service!stephanie H.
Customer Reviews for East Coast Home & Garden
(U-Haul Neighborhood Dealer)
Chesapeake, VA 23322
Services at this Location:
- Mon-Fri: 8 am - 6 pm
- Sat: 8 am - 3 pm
- Sun: Closed
Special Operating Hours
- 5/16/2021: 10:00 am - 3:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The process takes a little too much time to check-out the equipment.Ben C.
Dropped off After HoursMartin W.
They made our life very difficult this day.Peter S.
Customer did not leave a comment.Cynthia A.
Customer did not leave a comment.Joshua C.
Rented a 5'x8' trailer. Speedy check in and check out process. The trailer was clean and in great condition.Mike B.
Customer did not leave a comment.Frank A.
Greet clients as people come in . The way you speak to clients over the phone while clients wait send a massage to us about the way business is been conducted and professionalism. We still in covid time . One of the employees didn't wear a mask , she might have a medical condition to allow her that but she had no badge to reflect that . One of the employees wear it just on her mouth . Didn't feel comfortable with that .Dinar S.
Don't wait on other people while you are working on my needs. Employee assisted 2 other customers while I was â€œbeing helpedâ€. We traveled a total of 8 miles round trip and we did not finish within the 2 hours I had it rented for. And why would it be â€˜late' if you shut down the uhaul service part at 5:30. We turned in the van at 5:50. There should not be a late fee of $20 on my card.Terri P.
Don't charge per mile plus make us pay for gas.Sasha W.
I didn't know were to drop truck and trailer off on return no one told me. I tried to return on Saturday night. I returned it Sunday morning. The lady showed up at 9.am and helped me. She took care of the paperwork. The equipment did great. Thank you.Danny L.
Customer did not leave a comment.James S.
The gentleman that helped during pick up was not friendly and was very slow. The truck overall was dirty.Joel S.
Customer did not leave a comment.Troy G.
Customer did not leave a comment.CHRISTINE P.
Customer did not leave a comment.tim T.
Customer did not leave a comment.Brannon F.
Nothing. The staff was friendly and the entire check-out/check-in process was very quick and easy.Gregory M.
Customer did not leave a comment.Troy G.
Customer did not leave a comment.NICHOLUSLEE M.
Customer did not leave a comment.Deborah H.
Personnel at East Coast Lawn were professional. The process in and out (if reserved online) took 10 minutes each way. Would recommendFrank T.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.Beverly D.
Very handy location; courteous staff; reasonable fee. Will rent again.craig W.
I reserved a 26 foot truck. It turned out the truck was in for repairs and not available. So I had to rent a trailer instead. They gave me the smallest trailer they had. I don't understand this because I was calm and courteous to them. Maybe they were just having a bad day. I would not recommend getting your U-Haul equipment here.MICHAEL L.
Customer did not leave a comment.wayne W.
Have truck ready for pick up. Had to walk through field to find truck that I reserved 2 weeks in advance. Clean truck. The truck ran fine but was dirty . Acknowledge customers waiting in line in a reasonable amount of time.Boyd N.
Thank You ðŸ™ðŸ½JAMEL A.
On the ball, very friendly and professional.Michael G.
I need to speak with some about a rental truck that I reserved. When I went to pick it up I noticed that the 15 ft truck was not large enough for my move. As I was checking in via â€œuhaul share â€œ I was told that there was a 26 ft available at the location I was renting from but it would be an additional $10. I agreed an I was charged $80.94 for the 26 ft rental. When I got confirmation I was given the code to the key box. The key I received was for a 15ft truck. I called the 1-8000uhaul number and they saw that the upgrade was in the system. They referred me to a local scheduler. I was then informed that the keys for the 26ft truck was not available. The Scheduler recommend that I cancel/turn in the original rental and go to another location to get the larger truck. So now we are charged twice and the error was uhaul s fault. I would like a refund of my $80.94. As I did not take possession or drive or move or open the original rental. I have NEVER been so frustrated with a rental situation as this. It takes me twenty minutes to get someone on the phone it's almost impossible to logged into the uhaul website.Andre D.
They need to have a bigger area for returns after hoursMary H.
Customer did not leave a comment.Jimmy E.
Check engine light on, truck wouldn't stay in tow/haul modeAdam L.
Customer did not leave a comment.Taylor B.
Customer did not leave a comment.CLIFF G.
The guy behind the deck was not very friendly, he took for ever to check the hook up on the trailer. Two people were working but it still took to long to just take a picture so I could get on with my day.WAYNE G.
No issues with rented UHaul equipment. Staff at this location(other than young woman at counter) remain indifferent, slightly rude; As a customer I felt like i was an inconvenience - If needed i will utilize a different rental site, even if it means going a few extra miles.Vincent S.
Took about 30 minutes to check out the equipment even after spending 10 minutes doing a pre-checkout online scanning and sending my license information. I did that to expedite the check process but I ended waiting about 30 minutes providing my information again.Edison C.
No issues. Thanks!Scott J.
Great service and friendly staffEinar S.
Customer did not leave a comment.Hugh D.
It took me two times walking in the door to find someone to check me out. She only wrote it in a notebook & then wasn't going to send someone to help me drop the trailer. I had to ask. Also, I had to call 24 hours later because they still hadn't checked my trailer into Uhaul's system. They waited another 24 hours after that to fix it and almost cost me a late fee!! I would never recommend this location. I rent from Uhaul regularly and this was the least professional experience yet.Sheralyn C.
Definitely a smooth processing from check out to drop off. Everything went quickly and I was able to utilize their services on the level that was discussed and paid for. The location was convenient and the service was great.danny F.
Efficient and easy to get to east coast !PEYTON C.
ECHG is the best!!! They have it all and and excellent staff which we consider our neighbors! It's so nice to be able to rent a vehicle so close to home without going into the â€œcityâ€ (lol). The U-Haul truck was great! Now I want one....Michael J.
There needs to be a better drop off system or a location for after hours drop off for the vehicles.ERIK M.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.CARYSCOTT W.
Customer did not leave a comment.TOMMY A.
Customer did not leave a comment.William G.
Put down gravel in return lot to avoid mud puddles.Marvin D.
Local return - wonderful!PEYTONVINCENT C.
Better Customer Servicetiffani N.
Customer did not leave a comment.Charles M.
Service was excellent at East Coast!howard S.
Great customer service and great equipment!! I will be using them again over the next 3 months.RICHARD M.
Love this locationAnne R.
Customer did not leave a comment.Matthew H.
Customer did not leave a comment.Timothy M.
Outstanding, professional staff. Wish other businesses would use this example to train their employees.GERALD MAXIWAYNE B.
Customer did not leave a comment.Angie H.
Customer did not leave a comment.Douglas G.
Customer did not leave a comment.Molly S.
I had an 8:00 a.m. reservation this store doesn't open up until 8:00 so book your reservation about half an hour after it opens.David B.
Perfect experienceAndrew D.
Make sure all of the lights work. The light for the license plate appears to have not worked for months if not years. The trailer only had 6 " of clearance and bottomed out going over speed bumpsThomas W.
Make sure the vehicle is cleaned inside and outside and the truck was due for an oil change and low washer fluid the heat also wasn't working in truck but otherwise the process and the location were both amazingjustin S.
Customer did not leave a comment.Timothy J.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.BERNARD H.
Customer did not leave a comment.DEBORAH E.
Customer did not leave a comment.Michelle C.
This trailer was heavy and really hard to lift onto the ball from the ground by yourself. Should be a better way to connect this trailer.Michael B.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.James B.
Customer did not leave a comment.Steven A.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.Debbi T.
Customer did not leave a comment.Alexander A.
Customer did not leave a comment.Meaghan D.
Customer did not leave a comment.Scott R.
Don't changedavid W.
Overall I was pleased with the rental equipment. What I was not pleased about was the $20 convenience fee that was applied for my drop off Monday. Where I rented the trailer from did not mention that they were closed on Monday or that there would be a $20 fee for drop off. This is something that should've been communicated ahead of time. I don't like to leave negative comments. The young lady that checked me out was very helpful. I was having some issues with the receiver connection and she was very helpful walking me through how to tighten it down and she ensured my trailer connection was correct.Joshua P.
My experience was horrible this time around. The young lady was short with me and gave me misinformation that cost me more money. I had to rent a complete other truck. She lied about the availability of the smaller truck a young man had to intervene and point out that it was available. She was rude and dishonest- an seemed angry. No one in the store adheres to the compliance to wear a mask. Prior to this my experience with the other employees and owners was terrific!trecia W.
Given a ten foot truck that had a tire excessively low on air. There was leftover food in cab.Richard M.
They need overnight parking for customer vehiclesNathan C.
Customer did not leave a comment.Karen T.
Friendly & helpfulmichael P.
Quick and easyAlfred C.
Customer did not leave a comment.DAVID J.
Customer did not leave a comment.Dennis M.
Customer did not leave a comment.Charles M.
The online process was not working making the process harder. I would reccomend callingDeborah B.
Good location with good staff and large inventory of equipment on hand.Vincent W.
The equipment was maintained. However, along the way I discovered that the truck's horn was not functional. I was backing up and I tried to use the horn to notify some people behind me, but nothing. I reported this to the drop-off location. An inspection of the equipment should also include safety items, such as the horn.ALBEERT P.
Customer did not leave a comment.Thomas L.