I will say that I had to go out of my way to get this trailer. It is not East coast outdoors fault, but the uhaul corporation rented out a trailer that I had reserved at a location 3 miles from my location. I had reserved the trailer at good times rental and uhaul over road the reservation I had. RESERVATIONS MEAN NOTHING TO UHAUL!!!!!! I would give uhaul a 1 star if I could, but they don't let you rate them.Stacy B.
Customer Reviews for East Coast Outdoors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kerry L.
Clean trucks before handJoel S.
Customer did not leave a comment.Joseph C.
Easy Convenient. I used the app was dropped off the trailer with no issues.Peters R.
Customer did not leave a comment.jacob C.
The Personnel at this location are outstandingADAM R.
Overly helpful staffTony W.
He's awesome is all I can say I'll be going back soonAndre P.
Customer did not leave a comment.Joseph C.
Customer did not leave a comment.JAMES E.
Eric was an excellent customer representative. Professional and a pleasure to work with. Thank you, Eric !Susan H.
I was served by the most pleasant and likable fellow, I will always go back to him and him alone.Richard M.
Customer did not leave a comment.Zoran R.
Customer did not leave a comment.Catherine H.
Nice staff but not great communication. No estimate / pricing was provided up front. No physical rental agreement was provided. Truck was smaller then expected.Adam B.
NOT FOR THE LOCATION: Make the online reservation process transition into the rental process much more cleanly. Adding extra days/miles to your trip is not intuitive/doesn't seem to reflect into the in person rentalOwen V.
Eric, the owner, does a fantastic job of helping and accommodating customers and is a pleasure to work with - not to mention kind and friendly!TIM P.
Customer did not leave a comment.Todd F.
This location is awesome! Will use every time!Michael G.
Very quick drop off. We were there a day ahead of schedule.Brian H.
Fantastic operator Great customer service!!!!CHRISTOPHER R.
Customer did not leave a comment.terry H.
All good experienceMARVIN B.
Customer did not leave a comment.KARL E.
Customer did not leave a comment.SUSAN B.
I can't think of anything that needs to be improved. They were pretty busy with rentals being picked up, but they greeted everyone that walked in & were very efficient getting everyone checked in & on their way. Great location.Sean R.
Customer did not leave a comment.Steve S.
Excellent service all around :)Brianna M.
Customer did not leave a comment.KIMBELL H.
Customer did not leave a comment.David C.
Customer did not leave a comment.Robert V.
Customer did not leave a comment.EUGENE P.
Eric is most helpful and thoughtful person . Exceptional customer service. If he doesn't hand the equipment, he will assist you to find one. I would recommend this location to everyone.CRYSTAL LEE D.
Outstanding customer service from the representative at the Telford location. Will go nowhere else when I need a rentalJOHN S.
Customer did not leave a comment.Cheryl G.
Nothing. Excellent customer service. Made the process seamless. Would recommend to a friend and would use this location again myself. Thank you!JENNIFER D.
Customer did not leave a comment.Dominique D.
The location was closed even though website said open. I suspected this so I opted to use my phone for the transaction. The app told me to get the key from an associate who obviously wasn't there. So a full hour later I am pulling out with a different truck, no pads. Had to wast 20 minutes getting pads from another location and a half hour to return them to that location instead of leaving them in the truck because U-Haul doesn't know how to move 2 packages of pad inventory from one store to another.William T.
Customer did not leave a comment.JAMES H.
This is my favorite place to rent a uhaul from I won't go anywhere else. The people there are amazing and it's always fun to have the kids with us they think it's so cool in the store. It's hard to find people that actually care about their customers like they do. I recommend this place 100%.ELIZABETH D.
Great equipment, very responsive to schedule changes, and just â€œeasy to do business withâ€ANDREW H.
The employee was short and rude, he wore a T-shirt that said "I don't care!", the store was a uhaul/taxidermy, furs all over the store.TIMOTHY M.
Customer did not leave a comment.JOSEPH M.
Customer did not leave a comment.JACOB DOMINIC P.
Customer did not leave a comment.TRYSTEN T.
Very loud truck gauges didn't work well said l was going 40 per hr l was hardly moving.KATHY C.
The Telford location was dirty, chaotic and smelly. It's inside a building with abattoir so there are animal pelts hanging everywhere. The man who runs the place is gruff and has the personality of pavement. There is a shortage of trucks in the area which is why I had to go way out to this location. That was frustrating as well. The truck itself sounded like it was hanging on by threads. The gears shifted badly and it was rickety. I would not come here again under any circumstances.JENNIFER C.
The man we dealt with -- I think the owner of the location -- was extremely friendly and helpful. He really went out of his way by coming outside and talking to us about the different trailers, and then helping us hook the thing up. He was just a good person and made things easy so that's the location we'll use in the future. We really appreciated the above and beyond.MARC C.
As always. Coolest uhual store in the world.JOSEPH N.
Customer did not leave a comment.MICHAEL G.
Great experience, fast checkout and no issues.LAUREN B.
Great services. They made everything quick and easy.MARK N.
Customer did not leave a comment.RICHARD C.
Customer did not leave a comment.AUSTIN S.
Customer did not leave a comment.BRIAN R.
Customer did not leave a comment.Joshua C.
Customer did not leave a comment.SETH B.
My chief complaint is that my rental location was switched the day before I was going to pick up the truck. I chose a location that was closer to where I'd be. The location that uhaul switched me to cost me over 10 extra miles of driving and lost time. The next time I need to rent a large truck I'll be using a different company. Second issue... Something needs to be done to reduce time/effort for contactless pickup and drop off. Wow, that process took forever. There was another person at drop off with me and she was very vocal at what a chore it was to return the vehicle.ANTHONY T.
The owner of the store was very friendly and knowledgeable. Great communication. THANK YOU!KHAMIS K.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.PATRICK C.
I declined insurance coverage and when I got my digital receipt I see I was charged for it anyway. I never gave consent for this which was annoying.Rachel W.
Customer did not leave a comment.ANDREW H.
Customer did not leave a comment.JEREMIAH D.
The owner here went above and beyond to help me out and I am grateful. Thanks!STEPHEN H.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.John V.
Customer did not leave a comment.Christina C.
Customer did not leave a comment.Stephen W.
Eric was awesome! Will definitely rent from that location again!!MICHAEL L.
Put trailer Jack's on the hitch. It's too heavy.STEVE S.
This is my #1 U-Haul location to work with. We will always come here first for rentals and recommend this location to friends.Jody G.
Customer did not leave a comment.VINCENZO P.
Dude did amazing. He was helpful for me and my mom. He was understanding of our needs and worked with them. Over all we felt comfortable and had a very good experience. We will be back when needed. LolSarah W.
zero issues truck worked perfect to get my lawn routes down while my insurance was dealing with my truck that was totaled in the storm, convenient pickup and drop off. The only issue I had was trying to upload all the pictures when I dropped the truck off and no one was answering the phone on the customer support numberCHRISTIAN N.
The uhaul app would not let me upload pictures of dash and complete the check-in process.EDWARD L.
Customer did not leave a comment.JCRAIG D.
Customer did not leave a comment.SHERYL E.
The whole experience was great! Very very easyTWONDA S.
Customer did not leave a comment.Jeffery D.
Customer did not leave a comment.KEVIN P.
Customer did not leave a comment.NEEL P.
These guys really know their stuff. The fat guy is funny as anythinghans S.
Customer did not leave a comment.STEVEN S.
Best service I've ever gotten from U-Haul. Thank you.hans S.
A Plus +++CHARLES H.
Great service from Eric. He keeps his fleet well-maintained. Its fun to see his taxidermy work too!MICHAEL S.
Customer did not leave a comment.JOHN C.
Vehicle was clean, but the A/C didn't work at all, which made transportation largely unpleasant since this was the middle of a pretty bad heatwave :(Benedikt H.
1. Have all of the supplies in the truck 2.Make sure the truck was cleaned prior renting itDaniel E.
Customer did not leave a comment.MARILYN A.
The app checking back in was a little slow but I don't uhaul can anything about thatFrederick B.
Excellent customer service.LISA G.
Customer did not leave a comment.MATTHEW H.
Customer did not leave a comment.John C.
Customer service is outstanding!SHARON P.
Very easy to work with. I'd definitely use them again.NATHAN H.
At drop off I didn't even have chance to get out of my car before someone was there to help me. Great service!ARTHUR W.