Customer Reviews for East Holland Hydro

Good, prompt service. Knowledgeable about logistics.

the associate went out of his way to help us get a trailer rented when we were having issues with payments not working. he stayed after-hours for almost 2 hours to make sure we got things sorted out. 5 stars is unfortunately all i can rate him at, i wish i could give him 6 stars! top shelf service

Would have been beneficial to have someone at the rental location to answer questions. Had problem with internet access at this location. Perhaps it was Sprint issue?

Truck was really dirty on the inside. The ash tray was full of cigarette butts. The steering was really loose and truck wandered all over the road. The rental center did not have their computer hooked up. They had to manually enter my card information and they could not print a receipt. Very nice employee and owner of company is the only reason I did not hesitate to give my credit card info to them.

It was okay this location was a dispensary also they gave me Blankets that reeked like pot and incense gave me a huge head ache, also I felt like I was miss lead into a two day rental I only needed it for one day they told me It was mandatory I took it for 2days it was only a 3hr drive

The service manager was very courteous and knowledgeable it was a good experience. Thank You

Person checking me in did not know how to do it and I was there about 45 minutes and got way behind on my schedule. Same with bringing it back. The software was not working or the attendant did not know what they were doing.

I was double billed for my rental. No one was present when I dropped the truck off despite the door being open and the computer screen on.

Everything went very smoothly until the 'waiting for approval' section of the app. It took at least 20 minutes to be approved. It would be great if the app provided some sort of indicator of how long the expected wait time should be. I didn't know if it should take 30 seconds or 30 minutes. Aside from that, I liked being able to do everything via the app.

Two businesses are running from this storefront. The smell of marijuna was heavy in the air.

A lot of unknown charges after the fact. Of the $213 paid I'm unable to account for $30 of it. I cleaned the truck, filled the fuel gage according to the email confirmation, and returned all pads, dolly, and even left unused boxes packed neatly into the truck.

We enjoyed our experience with uhaul at this location. Friendly and informative. Thank you.

The subject that helped me was efficient and knowledgeable. The subject helped me load and unload the trailer and made sure it was hooked up safely.

Office empty except for a dog when I arrived. Attendant came from business next door and advised that he couldn't do anything had to wait for his guy to get back. Unhitched the trailer and waited 10-15 minutes, manager still had not returned. Attendant did his best and tried to get me checked in but "I don't do much Uhaul so I'm not really sure." He did call the manager again who provided guidance over the phone and the attendant gave me the go-ahead to leave, the manager would take care of the paperwork when he returned.

Outstanding customer service!! Very knowledgeable. Andrew was a great help!! Will rent from again!! Thank you!!

It did online checkout so I did not see the store or meet any staff

This was a very positive experience. The contact person was VERY transparent and helpful. If he were my employee, he would be rewarded.

Very nice staff and helpful. Thanks!

Open earlier

Very friendly, helpful. Smelled a bit but convenient

Great service! Went beyond to help!!!

Very easy rental very clean and nice

My experience with this location and personal was satisfying and helpful.

This locale is very convenient for us. Personnel are very helpful, too.

The gentleman staffing the desk was super helpful, kind, courteous, and easy to work with. He did a great job. I was only disappointed in the fact that since I booked via phone with the national service center while making my inquiry & reservation they automatically added SmartMove coverage and he could not remove it upon paying at the location I never requested that.

The staff was friendly and courteous. I was explained the process and expectations of the rental step by step. As a new customer I left with a great first time experience. I will most likely return to this location in future rentals.

I had to drop the trl. because I needed my vehicle for something else. There is no jack on these trls. I asked why & the gentleman in charge said that was your policy. I had to use my own car jack and found that very inconvenient. I rent other trls. for other reasons, and all of them have jacks attached. to the hitch. Lee Karsten

This location and staff is more interested in smoking and or selling marijuana than running an efficient U Haul location.

Great truck! Great service! Couldn't have been better. Thank you.

Nothing. Great dealer!

Our customer service rep was very kind, explained everything very well and made the process a breeze!

Very professional, very accommodating.

My husband dropped the trailer off after hours (which we were told we could do). When I called to make sure all was OK, I was told I owed $148+, which I had already paid on the front end. It was eventually all straightened out, but if I can help it, I will NEVER use Uhaul again.

I think that the person that works there have to check the information before saying that this is not the right location and trying to send me somewhere else.

Excellent service, Friendly helpful staff, Solid equipment! Everything was as expected. I will use this location again when additional needs arise!

Dropped off on a Sunday when establishment was closed.

My order was changed to a different location from what my emailed confirmation had confirmed, I did receive a really unclear text that apparently was supposed to inform me that my pickup location was not what I planned on. Also when I picked up the truck I was told the price was 50cent per mile but when I dropped the truck off on Saturday I was told it's 1$ per mile I was able to pickup a truck at the location I originally scheduled but they only had smaller trucks so I had to make 3 trips instead of one trip so I paid a lot more in mileage

Very Courteous Staff and excellent attention to safety and detail. The uhaul website created many challenges with picking up and dropping off in multiple locations. In my opinion the company should rely more on its people and less on technology:)

Make it more clear about if your vehicle needs an authorized U-Haul inspection. We had conflicting reports on this.

good customer traffic which can slow down the check-in. But very helpful employee and took good care of me.

He didn't know why I was coming, he said they closed at 6 but I called and had the confirmation email for 7pm pickup. He was talking on his cell phone. Told me I had the wrong location. After all this he said I'll take care of you anyways ... def won utilize this service again.

Staffing was only 1 person and had to wait 45 minutes to be helped.

The manger even stayed after hours to help us very nice guy , I would like to thank him again

ANDREW BOLT the person working was horrible. Eating Burger King and not providing good customer service. Also didnt know how to properly hook up the trailer lights and let me take the trailer without the lights working on it. His exact words "good luck and dont get pulled over". The lights did indeed work as I got them to work when I plugged it in myself. The Uhaul business location here itself was good....employee was a bit rough.

Well it was Memorial holiday weekend, so I guess it was not surprising they were closed both Sunday and Monday. The property itself needs desparate repair to parking lot. It is full of holes and ruts. I can't rate the personnel as no one was there given the holiday. However when I called on Sunday to return the trick there was not even a voicemail set up to leave a message. Not very customer friendly in my opinion.

Site did not keep our appointment we'd. A.m.