Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person who worked with me at this location was very helpful. Helped me connect everything and then helped me check all the lights on the trailer.
Katie at Eastside Self Storage explained everything I needed to know.
Friendly staff but limited equipment on hand, although they had what I needed.
Staff there were excellent. Good experiences there before and they continue to excel. Thanks!
Best & Easiest rental I've had!
The check-in process on a Sunday was challenging but calling customer service helped work out the kinks. We ordered blankets and there none in the truck which was unfortunate since we ended up using our own which got rubbed and worn in a few places on the drive to our destination. These were nice blankets that we felt we had no choice but to use.
Wonderful people to work with.. Very well pleased with the service.
Great service, very helpful.
Elkton is too far from Luray. (50 miles) Someone should have driven the Uhaul closer to my home
Nothing I know of. Very easy to deal with.
Katie was great! She went out of her way to make sure we would have a one-way truck to rent. She was there promptly at 8:00 am for our pick-up!
Dropped uhaul after hours. Was very convienent.
Customer Service was excellent! I will be sure to go to this location again if I need another service UHaul provides.
We were in Charlottesville and had to drive an hour to get truck. No alternatives given and website poor at stating that this could happen. Delayed us by 2 hours.
Staff were friendly and helpful.
Yes, Katie was the only one at U-Haul that was Helpful! Every other person I spoke with did not Give a rats ass about my issues!! Even Customer service when I called was Clueless, and have NO business being in Customer Service!! Supposedly the Contract that I signed and the Contract on the U-haul computer is quite different!
We ordered our truck in Fishersville and had to drive 35 miles away to pick truck up. Completely upset because it wasn't at our closer location. We also returned truck to place on our contract and they charged us a wrong drop off location fee. Completely dissatisfied with my experience of the UHaul company. Not the people in the local offices. This was a horrible experience on top of the stress of moving itself
I was not able to get the truck at the scheduled 0700 time but Katie and her father at Model rd and location very nice and helpful!
Nothing here.
Service was excellent Professional, friendly and efficient
keep on what your doing
This location was well maintained with clean vehicles. The staff was professional and very friendly.
No suggestions, thank you.
Great location!
She was very friendly and helpful
Katie was very nice and I have gotten vans for 2 years.
They were prompt, courteous and helpful and that made it easy to get out on the road and get our move done.
Eastside storage was wonderful! They are a great representation for UHUAL! The staff was friendly and helpful! Great to deal with such honest and knowledgeable people! The service was so good that you forgot that you were moving items and it was work!
Katie Wood was very professional and helpful. Please thank her for being so patient with us!!!!
Worker on phone was very helpful.
Katie is great. Very helpful.
Very friendly service.
Thank you
Service was very good. Only complaint was the equipment. Rained during the drive, and the trailer leaked a little. Seemed to be on roof seams 6 inches from each side length of trailer
Grottoes location said I reserved a 17 foot truck but not so when I went to pick it up. Tried to give me a 26 foot truck. I had to drive 36 miles total just to pick up the right size truck from a neighboring dealer and it cost me 1.5 hours time on my busy moving day. Not thrilled with U Haul!!!!!!!!
They did not have the blankets I had reserved in the reservation. How to improve? - Have the supplies available that you commit to having. This as no my prefered location, but I was given no choice and the confirmation for where the trailer would be was not confrimed at 6PM as promised, but 8AM the day of the pickup. This is POOR performance.
nothing
Clean, well organized location. Friendly staff and quick service for both picking-up and returning.
Despite making my reservation for Charlottesville, I had to pick up the equipment an hour away in Elkton. I would have preferred to be told equipment was unavailable, rather than lose 2 hours for 2 people (plus gas) driving out to pick up the Uhaul. Additionally, there was no utility dolly in the Uhaul, despite me having paid for it, and being assured it was present.
nothing.someone could have unhooked trailor i could have stayed in my truck lol
