The after hours drop off procedure was a nightmare. You put too much burden on the customer for filling out forms and taking pictures
DEXTER S.
Customer Reviews for Eats & Sweet Treats
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people to rent from
JAMES S.Great Location!! Everything was perfect!!
JASON L.Location has excellent service no need for improvement
PATSY V.Staff was excellent!!
BRADLEY O.Employee Tammy Very friendly, explained process in detail.
EDWARD F.The woman who helped me in store was wonderful. However, returning the truck through the website was awful. Trying to upload pictures for gas mileage, etc, didn't work, and I had to call in the return and waited for 45 minutes to speak to someone. But getting the truck, and the location we rented from was very good.
SARENBRAE N.Very accommodating and friendly.
JENNIFER B.Very reasonable. I will definitely go back for my trailer needs.
ERIC T.Cover missing from a side light, and I left with the trailer before I got an email to note discrepancies.
Robert G.nothing
JAMES S.Rental went very smooth. No complaints at all. Lady working there was very pleasant.
Gary R.Pickup and drop-off were quick and easy. Staff was friendly and helpful. Vehicle was clean and ran well. You made the tough task of moving stuff bearable, so thanks!
SHAWN R.Tammy was great
KARIM K.Very pleased with the drop off
REBECCA B.very customer oriented very friendly thank you
VINCENT F.Very nice place to do business , they took the time explained every detail, friendly and comfortable atmosphere and will business with them again soon.
LAURA C.I don't know where to begin. First, your customer service line is ABSOLUTELY ridiculous. I have not had a wait time less than 30 mins. You shouldn't ask for an email address if it is NOT going to respond to it right away, I finally realized the only way I was going to reset my password for after hours check out is using my cell phone - lost an hour of daylight, making it difficult to pack the truck in the dark. The truck leaked water, much of the furniture got wet! You charged me 20 dollars for after hours check-in, when I followed the directions until your website had a crash!! And 25 bucks for cleaning, which considering all the water that got in the truck I did a good job cleaning it out. I am considering contacting my lawyer to see if we should sue for damages, but I thought I would give your customer service a chance to reverse the 45 dollars in FALSE charges first. I suggest someone contact me at 401-301-3831 soon. sincerely, Guy
Guy L.The lady, customer service, was.professional, nice and friendly; the parrot is a nice touch, Funny
ANTONIO R.Nice staff
RAYMOND V.Very friendly. Knowledgeable.
JOHN L.The uhaul dealer on Sandy Bottom Road is the best. They go over the top to make sure you are all set and have everything you need. I have rented from there 3 times and the service has been great every time. I will always go there.
DENNIS A.Nothing at all, customer service was excellent and the uhaul was clean and ready to go at 7AM
JONATHAN F.The air conditioning didn't work and it was 98 degrees So disappointed
Mark S.she was great and she was open very early
NICHOLAS C.Truck was dropped off on Sunday when this location was closed. Then a day later I was charged a “cleaning fee†and “after hours service feeâ€. The truck was cleaner than when we got it cause we folded all the blankets, that weren't folded when we got it. And “after hours service feeâ€???? It was my scheduled drop off! Total scam money grab.
Carl F.I can't think of anything. It was a good experience. We will rent from you again!
DEANNA L.Fast easy courteous owner
JAMES L.We towed a car and the dolly straps kept falling off. Almost lost car 4 times. Safety chain broke. Talked to uhaul when I dropped off and the girl wouldn't even listen to me. Very upset about that.
WALTER M.Exceeded expectations.
JOSEPH N.Tammy was extremely helpful and accommodating.
AMANDA H.Had an issue with over payment and cant in touch with no one
Mariah F.The woman in the office, Tammy was very pleasant and very helpful! Nice experience! Thank you🙂
VALERIE S.nothing
JAMES S.Very professional, friendly and helpful
RICHARD M.Friendly and knowledgeable
RICHARD M.Auto transport was in need of maintenance. Ratchets for securing the tire straps were extremely rusty and difficult to operate. Safety chain rubber straps were badly worn or broken . I was given a drop off location that no longer was associated with Uhaul and had to wait on hold for 1 hour to speak with someone to find out where to drop off the equipment
Charles H.The U-haul representative at this location not only booked our rental, but she also replaced a questionable worn wiring harness on the tow trailer upon inspection, within minutes. She then proceeded to completely hook up the trailer to my truck, hitch, wires and safety chains without any assistance. She was very attentive and professional. I highly recommend this location.
DIANE W.Nothing, it was the best! Tammy was great!
JOAN B.I already sent a friend to the Sandy Bottom location. It was the best experience I have had with U=Haul thus far.
denise F.Super service. Will definitely use this location again.
MARK M.Don't tell me its ok to drop it off after hours then charge me 25 dollars when I do
JASON S.Don't change the pick up location at the last minute.
George K.It was a pleasure doing business with the u haul in Coventry !
mark G.i was charged for a dolly which i never got and for moving blankets i never got: a total of 17 dollars i was charged for nothing. please remove these charges from my card. if there are any questions please call me 401-261-0169
Charles S.Tammy was awsome!
Cesar J.