The service was best I every had w uhaul. Robby is by far the best in the business.bob H.
Customer Reviews for Economy Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very bad part of town. Dirty and now we'll kept.Michael G.
Wonderful experience - UHaul boxes are the way to go!!!bonnie M.
Economy Mini Storage is NOT a place that should be a U-Haul location. Someone from the corporate office should take a visit to that place. The guy is NEVER there. My U-box was left in a field beside the storage place unattended for days. I'm sure this happens oftenRODERICK G.
Robby was great. Contacted me as soon as the box arrived at his business. Delivered it at the appointed time. If only the rest of my UHaul experience could be this good and with this quality of customer service.William C.
This was the worst experience I have had with U-haul. We waited an hour for staff to assistance us and our box arrived 5 days late to the wrong location. They took also 2 weeks after that to get the box to us. Poor service and no good reason why.Dianna H.
Getting boxes in Louisianna was terrible service. The initial quote I was given and the contract I signed for was not correct and never was made right. "Robbie" distracted loaders being paid by the hour with stories about how he was making a "killing" doing the job for u-box. He brought boxes and left them on the trailer and tried to drive off with a ramp attached and left 2 that were facing inward and had to come back and turn them around. He was always making excuses like "I'm almost there, I have another job going on in Shreveport today. So you have to be patient" Terrible. Things loaded were OK but when we unpacked there was alot of damage. I purchased insurance but was never told how to make a claim or who to contact about it. The Tucson location was exactly as it was supposed to be and efficient and courteous.Marlis S.
Customer did not leave a comment.Katie M.
Customer did not leave a comment.Jacquelyn S.
Customer did not leave a comment.MICHAEL W.
The neighborhood is creepy but management appears competent to offset any potential threat to location or customersAlan R.
Customer did not leave a comment.CHERYLE P.
Great jobdennis R.
Great customer serviceJOSHUA A.
The lady that finished up my reservation could not explain to me how the charges were charged. I explained to her that the mileage that I was given would not cover me going home and packing the uhaul, which put me over my miles. She stated that there was nothing she could do. She also stated that I had to get the uhaul even though I only needed it for one day, she said that I had to pay for the 3 days. I'm overly dissatisfied because I feel like I paid more than I needed to pay. I would like to hear back from a district manager.sherita H.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.Karen A.
I returned the truck at 5:30 p.m. meaning that I actually had use of the truck for 26 hours. I delivered supplies for the flood victims in South Louisiana. I made a round trip. I was charged for two days. It would have been good public relations to give a mileage discount since I was aiding disaster relief efforts due to horrific natural flooding disaster in South Louisiana. Any consideration you could give for refunding a portion of the charges would be appreciated.Pamela W.
There was only one female employee at this location. She was very knowledgable and helpful. The trailer I had rented was double-booked. It put her in a bad position. She gave me the trailer since I was there first. When we went to attach it to my truck, there was no jack. We had to attempt to pick it up and were unable to get it secured. Some very nice young men were outside across the street. They saw us struggling, offered help, and after about 30 minutes, secured the trailer for us. This happened after I had been called by a U-haul representative and told I could pick up my trailer in the next town, because there was no trailer available at the location where I had a confirmed reservation. I did not have time, nor was I willing to spend my time and gas to drive over to Ruston. I had a confirmed reservation for a.m. pickup at a specific location and was about to leave when she called. I told her I needed the trailer that morning, as my reservation said. If the trailer I had reserved was not available, I should have been offered an upgrade, free of charge, so I could immediately pick up a trailer or truck since I was on a schedule. She said she would work on my reservation and call me back. She did not. After a couple of hours, I called her and she said I would have to go to another location in town and could pick up a trailer of my requested size. Then, I had that wonderful experience. My shoulders and back are still sore from the attempt. I felt sorry for the woman at this location, who is being put in compromising situations. I believe U-haul can do better.Marynell H.
The staff at this location is wonderful. However, the location is in a dangerous area. We saw frightening activities just across the street.stacy A.
I actually talked on the phone with a human being. The electronic process with U-Haul has alot to improve onMark P.
I was charged an additional $25.00 because there was dust in the back of the truck. I did not know that I had to sweep the back. I had a lot of help moving and could have sweptSusan T.
A/c worked sometimes need to have a look at ittim A.
Location was at the end of the street in a poorly kept neighborhood. The U-HAUL trailer was scheduled to pick up in Rayville, La. but was broken and the store was closed on weekends. I drove another 40 miles to Monroe, La. to pick up a trailer.richard V.
I reserved a truck in advance to prevent any issues that would make moving harder than it had to be. My reservation was not held. I was sent through 2 cities to get a truck that was smaller than what I needed. And I have not been reimbursed yet! My experience with Uhaul has been horrible!!!Shawn G.
Customer did not leave a comment.Bob M.
Customer did not leave a comment.Kenneth B.
The lady working was real nice and helpful..TRAVIS W.
I turned in my trailer after hours so I didn't get to meet anyone but the location was fine, displayed well and seemed inviting.michael C.
Customer did not leave a comment.Anissa W.
Customer did not leave a comment.Sheneika J.
Mrs.Bobbie was very helpful. We called Uhaul to rent a truck in an emergency situation and was taking care of and had the Uhaul clean and ready in a matter of no time. This is the first time we have dealt with Uhaul and were made to feel like family. We will definitely be using U-Haul for future moves as well as recommending it.jessica W.
I was lied to about the rates I would be charged if I used their business instead of someone else's. When I showed up they said they were not going to give me the discount they promised. They said they would charge me the same price for the truck I needed for the truck they had since it wasn't what I originally ordered. When I got there they said they weren't going to do it.Sherina G.
The packing pads are dirty and the truck was not cleaned well. Driver side door is not air tight and lot of noise while drivingShiva G.
Great serviceROBBY M.
Customer did not leave a comment.Kelly H.
Staff called once truck was ready and got us in and out quickly. Truck was perfect fit our move.George P.
Despite reserving a 24' truck a month advance, the track was unavailable on he day I reserved. In addition, I was directed to 3 locations in order to obtain a smaller truck than I reserved, and was after 1PM before I was able to get a truck that was smaller than I reserved, thus causing multiple trips and me incurring additional mileage charges and fuel expenses. This is the second time this has happened to me when dealing with U-Haul. I was outright lied to by the district manager when he sent me to a 3rd location assuring me thatt the 24' truck was waiting for me there, but when I arrived there was a damaged 17' truck. The question is what is U-Haul going to do to make this right?Billy J.
Customer did not leave a comment.Corey H.
Customer did not leave a comment.Howard Q.
the employee including her boss who hung up in my face was very rude and they did not supply the truck size that I needed!meghan F.
Customer did not leave a comment.Tanja Z.
Customer did not leave a comment.Chantel P.
overall experience was very good. I just wish that your emails on returning a truck would give the hours of operation.Micheal H.
Customer did not leave a comment.Hannah C.
Customer did not leave a comment.Jereme G.
Staff was very helpfulJarvis F.
Great serviceShenita H.
Bobbi was so helpful and nice.Stacey C.
Great service also best price in town on storage they have 10 x 25 size unitsROBBY M.
Customer did not leave a comment.Aneshia G.
Customer did not leave a comment.Shenita H.
This location is a little hidden . it was very clean and very easy to get in and out of. Very easy for me to get back on I 20 The Staff was more than willing to help.Mark M.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.Isabelle B.
Customer did not leave a comment.EVALYN G.
Customer did not leave a comment.RUDY J.
N/AMARY H C.
Make sure the furniture pads are dry. Most of them were wet.MESHIA M.
Customer did not leave a comment.MARJORIE J.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.angela W.
Everything was good to me.STEPHEN W.
Customer did not leave a comment.NEDELTAHSA A.
The place was in a rough part of town but the guy working was very nice and helpful.ALBERT B.
Very helpful in selecting the correct trailer for my needs. A pleasant experience.MIKE C.
Without a doubt the most friendly and helpful U-Haul rental location in all of Northeast Louisiana. I would highly recommended them to anyone needing any kind of moving equipment. They are well stocked and go above and beyond in an effort to help you with your needs. I can't even imagine renting equipment from anyone else in the area! Not to mention my bill was less than the already more than fair estimate that I was initially quoted!!!FRANK V.
Customer service was poor. She moved in slow motion. I was there for over 2 hours. She was on her talking birth control. Unprofessional!!VANESSA J.
don't rent a truck from this shitty ass company. My experience with U-haul has been cut off. I will never rent from this company again. I've use U-haul 3 times the last 6 months every time it has been bullshit from getting a truck and dropping off a truck to a completely nasty truck with roaches. This Is Just NASTY. I has reservations all three times and got fucked over all 3 times. Shame on me if I use you again.DEWANDA C.
Customer did not leave a comment.Muhammad H.
Customer did not leave a comment.JAMIE C.
the place was pretty easy to find and the people there were niceMARTHA G.
Bad area for drop off after hours. High risk for theft of dolly and pads after hours. No locked gate.DONNA O.
Customer did not leave a comment.TIMOTHY M.
Everything was a horrible experience for me with uhaul first and last time using them. First of all my reservation was for 10 I didn't get the truck til 12 then we traveled from Texas to MONROE, la to get the truck the. The supervisor in Shreveport told us one thing and did another then wen we tried to correct her she got an attitude very rude and unprofessional and I will never use these services againTORI P.
Customer did not leave a comment.LAWRENCE P.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.SUSAN J.
Make sure when the customer get there we don't have to wait an 1 hr for a uhaul that supposed to b there anyway what's the purpose for reservation if it isn't going to be availableicolla H.
Customer did not leave a comment.JUSTIN W.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.LARRY W.
Great customer service just bad location.LAKELLE H.
Make sure someone is at the location to rent vehicle's , so we want have to wait . I wait every time I come to that location . I get know customer satisfaction for my wait.KIRKLAND S.
Customer did not leave a comment.ZACHARY G.
Customer did not leave a comment.LANCE B.
Customer did not leave a comment.VANESSA D.
Employees were very accommodating and pleasant to work with.DIANE R.
Customer did not leave a comment.ANDREW W.
Customer did not leave a comment.VICTORIA C.
Customer did not leave a comment.Monty I.
Customer did not leave a comment.COATTIA C.
Fast friendly service thank you so muchJUSTIN F.
The service was great. This was my first time renting a u-haul and the experience was friendly and professional. I will definitely used them again and recommend this location to others.Twyane S.
Customer did not leave a comment.Bernice T.
parking area was unimproved. It took a few minutes to find the key drop box.David J.
Customer did not leave a comment.MARTHA M.
Customer did not leave a comment.DANYELLE W.