Customer Reviews for Eddies Pawn Shop
(U-Haul Neighborhood Dealer)

330 reviews

8965 Moffett Rd   Semmes, AL 36575
(1/4 mile west of Firetower Road on hwy 98)

(251) 649-8101

Location Hours

  • Mon-Wed: 9 am - 5:30 pm
  • Thur-Fri: 9 am - 6 pm
  • Sat: 9 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(251) 649-8101

8965 Moffett Rd
Semmes, AL 36575
(1/4 mile west of Firetower Road on hwy 98)

Services at this Location:

Location Hours

  • Mon-Wed: 9 am - 5:30 pm
  • Thur-Fri: 9 am - 6 pm
  • Sat: 9 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service!! Will use again and I will recommend this location.

Dana G. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

Customer did not leave a comment.

Karri P. 
Rating:
1.0

Customer did not leave a comment.

Leona L. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

Customer did not leave a comment.

Palmer P. 
Rating:
5.0

Customer did not leave a comment.

Sara M. 
Rating:
5.0

I did not have the appliance dolly I paid for or anything of the furniture pads that I also paid for.

Christopher O. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

AHJA T. 
Rating:
5.0

Eddies was great, but not the original pick up location. The pick up location from on line booking didn't exist. I had to call 800 number and get another pick up location.

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

ANGELA R. 
Rating:
3.0

The only problem I had is my reservation was for 9:00 they don't open till 10:00 I can call up here

JOSHUA C. 
Rating:
5.0

Very helpful and friendly staff

RUSSELL B. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
4.0

It's a old pawn shop. First Lady I talked to just told us to drop the trailer. Then I asked for a receipt. And to show the bad tire to them. She needs lesson on customer service. Young man took over looked at the trailer said it's shut down Oklahoma should never have let it off the lot.

JOAN S. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP S. 
Rating:
5.0

Friendly service. Educational reassuring explained everything. 2 time renting from this location Would definitely recommend to family and friends

JANET B. 
Rating:
2.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
2.0

The owner was not much help at all. His employee was a joy to deal with. She was upfront and honest and the truck was clean. The down side the truck did was not as smooth of a ride as i was anticipating

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

david A. 
Rating:
5.0

Customer did not leave a comment.

Eddie S. 
Rating:
5.0

Have used Eddie's pawn shop a few times always friendly staff. I will gladly use them any time and recommend them.

ADAM M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

The staff was incredible from start to finish.

KEVIN R. 
Rating:
5.0

They were extremely friendly and helpful. It was bad dispatching on Uhauls part because they sent us way out of the way from where we were moving. They were courteous and kind and took care of us regardless of our being upset about fighting to get to this location on the other side of Mobile county.

ANGELA E. 
Rating:
1.0

I was twice for the same equipment. Your store recognized there mistake and still charge me double. I am completely dissatisfied with uhaul

JOHN R. 
Rating:
4.0

On 7/19, I had reserved a one way return to be picked up on 08/05. No one called the day before to verify equipment availability. When I checked my online reservation that day, it showed me having to go 45 minutes away to pick up the Uhaul. I cancelled and called customer service to set up a pickup at the same location I had originally reserved. When I got to the location, they did not have my reservation and stated they only do I'm town returns. I have no idea why it let me reserve a one way twice when the location doesn't do that. My only choice to get a one way by twas to go to another location in Mississippi. I was needing the UHaul to move my daughter to college. The location did their best to accommodate my needs. They ended up giving me a deal on an in town rental. We did not want to have to drive the truck back but we were desperate. The location was wonderful to deal with, UHaul needs to figure out what the disconnect is for allowing online reservations for one ways at a location that does not do that. It was a very frustrating and stressful situation.

Scott C. 
Rating:
5.0

I had trouble with the passenger side mirror moving while driving. It was loose, and wouldn't stay positioned. This issue needs to be corrected as it is a safety hazard. Other than that, the truck was great!

STEPHEN W. 
Rating:
3.0

Customer did not leave a comment.

ISAAC I. 
Rating:
4.0

Customer did not leave a comment.

Meagan H. 
Rating:
3.0

Customer did not leave a comment.

JUDSON C. 
Rating:
5.0

This location is always professional, friendly, and welcoming. This the only place I use.

SPENLINDA L. 
Rating:
5.0

Customer did not leave a comment.

Patricia F. 
Rating:
5.0

Customer did not leave a comment.

TEMPLE BAPTIST C. 
Rating:
5.0

Customer did not leave a comment.

LATONYA E. 
Rating:
5.0

Customer did not leave a comment.

LEWIS H. 
Rating:
5.0

Nothing to comment on. Everything went fine

MARK H. 
Rating:
5.0

This location was great and very helpful. The 2 main you haul dealers really suck

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

ALEX P. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
3.0

Customer did not leave a comment.

JAMES W. 
Rating:
3.0

Vehicle left Saturday 6pm. They closed till Monday am, but did not check in till about noon. Check in was good other wise

John H. 
Rating:
5.0

They are very nice and professional 👏👏👏

Sammy M. 
Rating:
5.0

Wry knowledgeable and professional staff. Everything was ready to go when I got there to pick up my uhaul.

MARK G. 
Rating:
3.0

Reserved a 10 foot truck for 1 way rental a month in advance when I got there they said all they give me was a 26 foot truck.

DEREK M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
3.0

I didn't like that you get charged 0.69 cent every Mile you go over.. My total was more than expected?!

ERICA W. 
Rating:
5.0

Great Service

RICHARD D. 
Rating:
3.0

I was unsure about where to park. So when I pulled in the guy tried to get me to back up but I can't back up with a trailer. Then the guy unhooked the trailer and walked off with no greeting or direction. So, I followed him and when he noticed he just told me he checked and I could leave and went back outside. I asked the ladies if I needed anything to show that I dropped off and they said I could get something if I want something. I just left confused and hoped for the best.

LATOYA J. 
Rating:
5.0

The customer service representatives were very professional and courteous answered all my questions and even my wife's. I would Definitely come back time after time.

MARK ALLAN G. 
Rating:
5.0

Customer did not leave a comment.

STANIELLE B. 
Rating:
5.0

Customer did not leave a comment.

NICKOLAS M. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

LAURA M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS E. 
Rating:
5.0

Customer did not leave a comment.

lewis H. 
Rating:
5.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

eric M. 
Rating:
3.0

Customer did not leave a comment.

erica M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

A thorough check of the basics on each piece of equipment before their next rental would be helpful. We found during our inspection and hookup that the left blinker light bulb was not functioning on our auto transport trailer. They were very apologetic and offered to have our reservation moved to another location but we declined as we were on a tight time schedule. Everything else functioned beautifully on the trailer.

Fredrick K B. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Adneather L. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

No improvements needed. The customer service was excellent!

Shaundra S. 
Rating:
5.0

Customer did not leave a comment.

Willie S. 
Rating:
5.0

Customer did not leave a comment.

diane B. 
Rating:
4.0

Customer did not leave a comment.

GREGGORY D. 
Rating:
5.0

Quick and easy. Thanks

Samuel H. 
Rating:
5.0

The lady Jennifer that helped me went above and beyond to make sure I had what I needed and I can't Thank her enough for what she did for me.

Robin H. 
Rating:
3.0

Customer did not leave a comment.

CAROL W. 
Rating:
5.0

Customer did not leave a comment.

ALBERT J. 
Rating:
5.0

Customer did not leave a comment.

marcus Y. 
Rating:
1.0

Customer did not leave a comment.

Ricky W. 
Rating:
5.0

Customer did not leave a comment.

Juan P. 
Rating:
3.0

not open on Sunday, closed at 4:00pm on Friday, had to wait until Monday to drop trailer.

michael S. 
Rating:
3.0

The truck had dirty clothes in the cab and had a terrible smell in the cab as well.

Harry M. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

karen W. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

They accidentally forgot to include our moving dolly.

Jennifer B. 
Rating:
3.0

Customer did not leave a comment.

Joseph P. 
Rating:
3.0

Customer did not leave a comment.

KENNETH P. 
Rating:
5.0

All of the U-haul representatives at Eddies Pawn were knowledgeable and super helpful with this experience. U-haul has some work to be done in their scheduling of reservations but the employees at Eddies pulled through to make our move super easy. Thank You Eddies Pawn in Semmes!!

Jared B. 
Rating:
5.0

Everything was great. Madison Walker was the young lady who handle my transaction and she was great, she made me feel welcome and that's what's need in this world. Thank you Madison and Uhaul

BRYAN I. 
Rating:
5.0

Customer did not leave a comment.

ZANE H. 
Rating:
5.0

none

Michael C. 
Rating:
5.0

Customer did not leave a comment.

lewis H. 
Rating:
5.0

Customer did not leave a comment.

Myrick W. 
Rating:
5.0

All his employees were great. I would definetley get another u haul from Eddies.

Wayne R. 
Rating:
5.0

I do not want to hear someones political views as part ok f my UHaul experience.

Victoria R. 
Rating:
5.0

Customer did not leave a comment.

LARRY SHEPHERD D. 
Rating:
3.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

charles S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Gwen H. 
Rating:
1.0

It clearly stated on the website truck retal 39 dollars for all day. I get the truck at noon return it with more gas that it came bed swept out and cab ckean b4 they opened the next morning and later that day i get a bill saying they charhed me for 2 4 hour billing cycles plus the 41 miles. Which i knew the miles were gonna be charged but the 2 billing cycle was not part of the deal. Yall really shoudnt advertise all day retails if you honna do that

Brian J. 
No reviews have been submitted for this location.

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