Was a bit frustrated because I ordered a Uhaul pickup for an Annapolis location, but got moved to Baltimore two days before rental pickup, and had to call on the phone to be moved closer to Edgewater. Keeping the pickup location the same would definitely improve customer satisfaction.Andrew S.
Customer Reviews for Edgewater Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.Megan T.
Owner/operator was an hour late in opening and only showed after repeated calls to the number on the contract. Then did not bother with an inspection of the vehicle or check of mileage. Total opposite experience of the pick up location. This experience will affect my decision of who I rent from next time.Michael G.
The location was supposed to be open at 8am but no one showed up until 8:45. We could not get in touch with the owner who had his number on the window but when called did not answer and voice mailbox was full so we couldn't leave a message. When trying to get in touch with U-Haul we had to wait over 20 minutes to get an agent and never did. The owner showed up when we were still on the phone waiting. We returned the truck early that morning so that my wife could go to work on time but she was late because of the late opening of the business. We tried to return the truck online but despite the fact that we were clearly sharing our location we received the message that our location could not be verified so the online app did not work for us' I don't understand why we couldn't have been assigned a closer location to our home to return the truck as we have one approximately 1 mile from our home. We believe that U-Haul should reconsider using this business as one of its agents.Jennifer G.
Terrible customer service from the dealer to the uhal reps on the phone, won't use uhal againNecmettin A.
My scheduled pick up time was 7am. The gas station which held the key had their hours opening at 8am and nobody showed up until 8:30amJacob J.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.PASCALEKARIN N.
- Had to wake up the attendant sleeping on the floor behind the counter at 8:50 am. - Attendant was unfamiliar with the computer system and called/facetimes someone to walk through the registration system, which took almost 30 minutes. - I had to remind the attendant that a dolly was included in the rental(minutes after completing the form), which he then went and retrieved - After getting the dolly, I had to remind attendant that moving pads/covers were included in the rental, at which point he told me that they didn't have any, so I was charged for these without ever getting them. - After returning the vehicle later that afternoon, the same attendant proved incapable of checking in the return, so I had to leave without any receipt. The receipt that I was supplied via e-mail incorrectly states that I returned moving pads (which I could not since they were never issued). - U-Haul should seriously reconsider providing rentals from this location.David V.
Great servicePaul J.