Customer Reviews for El Camino Self Storage
(U-Haul Neighborhood Dealer)

1,778 reviews

1740 El Camino Real   Atascadero, CA 93422
(@ Del Rio, Just off 101 frwy take Morro Road exit)

(805) 468-4989

Office Hours

  • Monday - Saturday:
    8:30 am - 1 pm / 2 pm - 4:30 pm
  • Sunday:
    8:30 am - 1 pm / 2 pm - 5 pm
Special Operating Hours
  • 7/4/2025: Closed
  • 9/1/2025: Closed
  • 11/27/2025: Closed
  • 11/28/2025: Closed
  • 12/24/2025: 8:00 am - 1:00 pm
  • 12/25/2025: Closed
  • 12/26/2025: Closed
  • 12/31/2025: 8:00 am - 1:00 pm

Show All Hours

Services at this Location:

Contact Us

(805) 468-4989

1740 El Camino Real
Atascadero, CA 93422
(@ Del Rio, Just off 101 frwy take Morro Road exit)

Services at this Location:

Office Hours

  • Monday - Saturday:
    8:30 am - 1 pm / 2 pm - 4:30 pm
  • Sunday:
    8:30 am - 1 pm / 2 pm - 5 pm
Special Operating Hours
  • 7/4/2025: Closed
  • 9/1/2025: Closed
  • 11/27/2025: Closed
  • 11/28/2025: Closed
  • 12/24/2025: 8:00 am - 1:00 pm
  • 12/25/2025: Closed
  • 12/26/2025: Closed
  • 12/31/2025: 8:00 am - 1:00 pm

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I’ve been here to pick up a truck several times and the staff is always friendly and helpful. Will be back and sending referral’s, too.

LAWRENCE B 
Rating:
5.0

Customer did not leave a comment.

Brian F 
Rating:
5.0

Customer did not leave a comment.

LAURA L 
Rating:
5.0

Staff is so nice, even when super busy. I will not hesitate to return to this establishment, for any future needs.

Sharon C 
Rating:
5.0

Customer did not leave a comment.

Helen H 
Rating:
1.0

I was given no drop-off location, only a phone number to call when I arrived in Morro Bay. After the first three people would not help me and simply transferred me to someone else, person four instructed me to drive it 40 miles to Nipomo; this would have resulted in another two hours of driving to get there and back. When I protested and asked what compensation i would get for this long drive, I was only offered an extra day to return the trailer. He then offered that I could drop it off in Atascadero, a twenty mile drive on a two-lane mountain road at 45 mph. When I arrived in Atascadero, the office reeked of cigarette smoke and the person working had no idea I was coming and had to call for more info. There was no place to park the trailer and she could not help me so I had to unhitch the trailer myself and she instructed me to park it in a spot blocking two handicapped parking spaces.

MARK T 
Rating:
3.0

Customer did not leave a comment.

Dennis F 
Rating:
4.0

Customer did not leave a comment.

Dean M 
Rating:
5.0

No comment

JOHN C 
Rating:
5.0

Super friendly customer service

Michael S 
Rating:
5.0

Fantastic service. Very professional and friendly. They truly cared about me and I felt so welcomed. I cannot recommend them any higher- AAAA+!!

DUANE P 
Rating:
3.0

Pleasant customer service, however not much help. Two other local locations in Paso Robles used to have 6 x 12 trailers, but haven't had any this year.

DARYLE H 
Rating:
5.0

Customer did not leave a comment.

Gary W 
Rating:
4.0

Helpful and freindly, good location for me.

STEVEN N 
Rating:
5.0

Customer did not leave a comment.

GREGORY B 
Rating:
5.0

Customer did not leave a comment.

raul r 
Rating:
5.0

Customer did not leave a comment.

ROBERT W 
Rating:
5.0

Amazing efficient staff.

ISIDRO L 
Rating:
2.0

I was overcharged, and when I attempted to correct the payment, I was hit with an additional charge of $67. This situation is unacceptable and needs to be addressed immediately.

Charles H 
Rating:
5.0

I called early in the morning needing a last-minute vehicle for a delivery to LA. Marty was amazing over the phone and stated she would have the paperwork started and vehicle ready in 10 minutes. I arrived, signed the paperwork, and was on the road in 10 minutes for a new client delivery. Your team was phenomenal, and I will use them every time!!

ROBERT M 
Rating:
5.0

Great customer service!

Brian C 
Rating:
5.0

Staff is always friendly and helpful!

DAVID S 
Rating:
5.0

Customer did not leave a comment.

JAMES H 
Rating:
4.0

Communication between staff, during check-in, and returns.

EDWARD M 
Rating:
1.0

The woman who checked us in was rude and unprofessional. Will never return. The gentleman who hooked the trailer up was helpful and kind.

ALISON M 
Rating:
5.0

I don’t think any improvement is necessary. My pick up and drop off were without any problems and I was treated great. Love the location and the ladies that helped me.

RONALD W 
Rating:
5.0

Customer service was excellent, plus the pick up and drop off was really easy. Definitely would recommend.

Samantha C 
Rating:
5.0

Customer did not leave a comment.

Brent S 
Rating:
5.0

The woman in the office was great and personable.

Elvis C 
Rating:
5.0

Customer did not leave a comment.

Robert K 
Rating:
5.0

Enjoyed doing business with this U-Haul supplier, Quick and easy transaction.

frank k 
Rating:
3.0

They sometimes have to have the customers do the work - like hooking up a trailer, or unhooking it. They are pleasant enough, but don't always have enough personnel to help with processing a rental.

DARYLE H 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
5.0

Customer did not leave a comment.

stephen p 
Rating:
4.0

Good service & grate equipment.

DAN S 
Rating:
4.0

Very unhappy that my car I left parked out front was hot and damaged by another person driving one of the U-Haul rentals.

Jerry K 
Rating:
3.0

Include a way to pickup the vehicle/equipment even if location is temporarily closed such as for lunch.

Jacob A 
Rating:
4.0

Customer did not leave a comment.

Dawn R 
Rating:
5.0

Be very clear that pick up time is required to be on time, and can lose truck if late.

MARK P 
Rating:
3.0

Customer did not leave a comment.

PHILIP O 
Rating:
5.0

Casual, courteous, efficient.

JAMES C 
Rating:
2.0

Staff was courteous and prompt. Hook up quick…..I specifically asked to check the pressure on the tires. I was told they were checked. After loading, one tire showed quite underflated. I needed to get the tire pumped up before I could travel away. The tire was <20 lbs before raising the tire pressure. This could have had a serious consequence had I not taken a second look at the tires before departing with my load.

ROBERT K 
Rating:
5.0

Very friendly and efficient staff. I will definitely rent here again!

TINA P 
Rating:
4.0

Customer did not leave a comment.

JEFFREY R 
Rating:
5.0

Nothing great service

DARREN L 
Rating:
5.0

Customer did not leave a comment.

JENNIFER A 
Rating:
5.0

The staff did a great job. I called directly to the location and spoke with the front desk person and she was extremely helpful getting my rental scheduled. When I came to pick it up. The trailer was ready to go and Vince was very efficient and got me on the road in no time. You have Great staff....

SCOTT K 
Rating:
5.0

Customer did not leave a comment.

JAMES B 
Rating:
5.0

Great service!

GORAN B 
Rating:
5.0

Excellent U-Haul experience, perhaps best yet. Staff was available and helpful. Got me hooked up and on my way quickly and were very friendly. Overall very pleased with my experience there.

MARCIA O 
Rating:
5.0

All of the staff at the El Camino Real Uhaul are very helpful and friendly! They make the renting process easy and faat. I plan to keep renting equipment from them whenever the need arises.

Christina M 
Rating:
5.0

The location was great. The app and phone support with U-Haul directly was very poor. I chose this location because it offered mobile pick up. I arrived for my 7am reservation, and after some difficulty locating where to start the check in… it said there was no equipment assigned to my reservation. I called U-Haul, and they said they did not have mobile pickup at this location, and I had to wait for it to open (at 8:30am). Or drive to another location, which was too far away. When they opened, she checked my in, and also was very confused why I wasn’t able to do mobile check in, as they offer it there. It significantly affected my whole day, as I had a schedule involving help moving some items, an appointment for where they were being stored, and getting on the road to avoid traffic and arrive at my destination as planned. It was a significant inconvenience.

WENDEE C 
Rating:
5.0

Customer did not leave a comment.

CHARLES M 
Rating:
5.0

When I went to pickup the cargo trailer I reserved , I was told it had been rented to another person. Corporate didn’t let me know. But the manager moved me to another unit, seamlessly, allowing me to get on my way. 👍for the locals and 👎👎for Corporate.

Dave L 
Rating:
5.0

Customer did not leave a comment.

ANGELA C 
Rating:
4.0

Problem is not with the locations but with the online reservations. Every other company in the world can somewhat acurately know what their inventory is, why can’t U-Haul. Reserved a trailer at desired location to find out 2 days later that it was not available there. This should happen at t;he time of reservation. Very frustrating

RAINER Z 
Rating:
5.0

Fantastic handoff. Well done

VICTORIA R 
Rating:
5.0

I've used this dealer several times always great service!

RICHARD B 
Rating:
4.0

Submitting DL info wasn't real easy, otherwise just fine

Diane L 
Rating:
3.0

Customer did not leave a comment.

DEBORAH C 
Rating:
4.0

The staff was very friendly and extremely helpful!! Thank you!

Linda A 
Rating:
5.0

Everyone was super nice and very helpful.

Chelsea B 
Rating:
5.0

Nothing! This place is awesome and the employees are the best!

VINCENT K 
Rating:
5.0

Customer did not leave a comment.

SHAUN S 
Rating:
5.0

Customer did not leave a comment.

ARUSHA S 
Rating:
5.0

Customer did not leave a comment.

Allyson W 
Rating:
5.0

Customer did not leave a comment.

DAVID L 
Rating:
5.0

Customer did not leave a comment.

john p 
Rating:
5.0

Customer did not leave a comment.

ROBERT C 
Rating:
5.0

Customer did not leave a comment.

Richard R 
Rating:
5.0

Customer did not leave a comment.

JAMES M 
Rating:
2.0

I was supposed to pick up a 15’ u-haul on a Sunday, and although I asked for the keys to be mobile pick up, they were not, and nobody was in the office. I was refunded and rescheduled for the next weekend. Saturday comes around and as I pull into the parking lot, I get a call for u-haul and they say I cannot rent the 10’ u-haul because the keys had been lost. I had hired help both times and wasn’t going to let the movers waste time on me again. Luckily 30 seconds later a 20’ u-haul truck pulled into the parking lot and I was offered the larger one for the price of the smaller one. Ultimately, it worked out fine. But the office I went to seems to be very unorganized.

Samantha B 
Rating:
5.0

We’ve used this location several times, and the staff and equipment are always great.

KEITH P 
Rating:
5.0

Staff and equipment was PERFECT!!

SMITTY B 
Rating:
5.0

The steering wheel and console of the truck we rented has some sort of spill across it. I took pictures and told the staff, but they were super busy and I did not want to wait so I took the truck as is, but noted it. The truck overall was great, newer-had carplay, etc. , powerful enough to pull 22' trailer with ease.

LEO B 
Rating:
5.0

The ladies were great in helping me get the trailer in NF out there as fast as possible! Thank you all, and see you next year!!

HOWARD G 
Rating:
5.0

Judy and Marty are amazing and helpful. They go the extra mile for their customers.

SANTA D 
Rating:
5.0

The girls at this location are amazing. I even locked my phone in the truck after hours and saw the employee at her storage space behinds the fence. She responded immediately and was able to get the keys and save the day. Thank you!!

Matthew B 
Rating:
5.0

Great service happy to do business with again

daniel h 
Rating:
5.0

Marti provided outstanding service from start to finish. What could easily be a stressful job—managing the responsibility of large vehicles and numerous drivers—was handled by her with remarkable grace and professionalism. Despite the demands of multiple customers, she remained friendly, efficient, and composed. Her ability to juggle everything so smoothly while ensuring everyone was taken care of quickly is truly impressive. Marti is an asset to U-Haul, and I couldn’t have asked for a better experience! Thank you!

Ranel P 
Rating:
5.0

Customer did not leave a comment.

Walt P 
Rating:
4.0

I called to see why I was so much after I dropped it off. I explained to her that I had put fuel in it and where and isn’t but 15 miles apart from station to the drop off point. Said she would call back and hasn’t yet

ROXANE S 
Rating:
5.0

Very nice folks. Had my trailer ready for me as promised. Detailed instructions were very helpful. Best U-Haul experience ever and I have rented a LOT of your units in every size and type.

VICKIE S 
Rating:
5.0

Customer did not leave a comment.

TYLER F 
Rating:
5.0

Great folks to deal with highly recommended

daniel h 
Rating:
5.0

Customer did not leave a comment.

KYLE T 
Rating:
5.0

Wonderful

Farrell R 
Rating:
5.0

Judy was very helpful and efficient. Nice too!

SCOTT B 
Rating:
4.0

Less tighter spot to unhitch trailers. Hard to backup.

Nicholas I 
Rating:
5.0

Amazing customer service. Top notch. Working all by herself the phones were ringing off the hook and a line of people waiting and she handled it all amazingly well, never dropped her customer service for me or anyone else that was there. This kind of personal customer service is almost nonexistent these days. I can’t say enough nice things about them although they would all be true. Thank you for helping during a very difficult time in my life!

ZACHARY B 
Rating:
3.0

A dolly was left in the truck and I was not able to rent it from the app

THOMAS B 
Rating:
5.0

Customer did not leave a comment.

Alayna E 
Rating:
5.0

Very nice lady checking in the trailer.

PATRICK M 
Rating:
5.0

NOT A THING, COUSTOMER SERVICE WAS THE BEST, PERSONAL AND ACCOMADATING, CLEAN.

EDWARD M 
Rating:
3.0

Nobody there when dropped off so they thought I was day late. They didn't look for it but found it after calling me.

Gary E 
Rating:
4.0

Customer did not leave a comment.

stan b 
Rating:
4.0

Good location. Helpful, accommodating staff. Clean facilities. Packing supplies available. Would return.

Jollena T 
Rating:
4.0

Customer did not leave a comment.

Donald M 
Rating:
5.0

Customer did not leave a comment.

Russ H 
Rating:
5.0

Great customer service.

Charles D 
No reviews have been submitted for this location.
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