Helpful and freindly, good location for me.
STEVEN N
Customer Reviews for El Camino Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Amazing efficient staff.
ISIDRO LI was overcharged, and when I attempted to correct the payment, I was hit with an additional charge of $67. This situation is unacceptable and needs to be addressed immediately.
Charles HI called early in the morning needing a last-minute vehicle for a delivery to LA. Marty was amazing over the phone and stated she would have the paperwork started and vehicle ready in 10 minutes. I arrived, signed the paperwork, and was on the road in 10 minutes for a new client delivery. Your team was phenomenal, and I will use them every time!!
ROBERT MGreat customer service!
Brian CStaff is always friendly and helpful!
DAVID SCommunication between staff, during check-in, and returns.
EDWARD MThe woman who checked us in was rude and unprofessional. Will never return. The gentleman who hooked the trailer up was helpful and kind.
ALISON MI don’t think any improvement is necessary. My pick up and drop off were without any problems and I was treated great. Love the location and the ladies that helped me.
RONALD WCustomer service was excellent, plus the pick up and drop off was really easy. Definitely would recommend.
Samantha CThe woman in the office was great and personable.
Elvis CEnjoyed doing business with this U-Haul supplier, Quick and easy transaction.
frank kThey sometimes have to have the customers do the work - like hooking up a trailer, or unhooking it. They are pleasant enough, but don't always have enough personnel to help with processing a rental.
DARYLE HGood service & grate equipment.
DAN SVery unhappy that my car I left parked out front was hot and damaged by another person driving one of the U-Haul rentals.
Jerry KInclude a way to pickup the vehicle/equipment even if location is temporarily closed such as for lunch.
Jacob ABe very clear that pick up time is required to be on time, and can lose truck if late.
MARK PCasual, courteous, efficient.
JAMES CStaff was courteous and prompt. Hook up quick…..I specifically asked to check the pressure on the tires. I was told they were checked. After loading, one tire showed quite underflated. I needed to get the tire pumped up before I could travel away. The tire was <20 lbs before raising the tire pressure. This could have had a serious consequence had I not taken a second look at the tires before departing with my load.
ROBERT KVery friendly and efficient staff. I will definitely rent here again!
TINA PNothing great service
DARREN LThe staff did a great job. I called directly to the location and spoke with the front desk person and she was extremely helpful getting my rental scheduled. When I came to pick it up. The trailer was ready to go and Vince was very efficient and got me on the road in no time. You have Great staff....
SCOTT KGreat service!
GORAN BExcellent U-Haul experience, perhaps best yet. Staff was available and helpful. Got me hooked up and on my way quickly and were very friendly. Overall very pleased with my experience there.
MARCIA OAll of the staff at the El Camino Real Uhaul are very helpful and friendly! They make the renting process easy and faat. I plan to keep renting equipment from them whenever the need arises.
Christina MThe location was great. The app and phone support with U-Haul directly was very poor. I chose this location because it offered mobile pick up. I arrived for my 7am reservation, and after some difficulty locating where to start the check in… it said there was no equipment assigned to my reservation. I called U-Haul, and they said they did not have mobile pickup at this location, and I had to wait for it to open (at 8:30am). Or drive to another location, which was too far away. When they opened, she checked my in, and also was very confused why I wasn’t able to do mobile check in, as they offer it there. It significantly affected my whole day, as I had a schedule involving help moving some items, an appointment for where they were being stored, and getting on the road to avoid traffic and arrive at my destination as planned. It was a significant inconvenience.
WENDEE CWhen I went to pickup the cargo trailer I reserved , I was told it had been rented to another person. Corporate didn’t let me know. But the manager moved me to another unit, seamlessly, allowing me to get on my way. 👍for the locals and 👎👎for Corporate.
Dave LProblem is not with the locations but with the online reservations. Every other company in the world can somewhat acurately know what their inventory is, why can’t U-Haul. Reserved a trailer at desired location to find out 2 days later that it was not available there. This should happen at t;he time of reservation. Very frustrating
RAINER ZFantastic handoff. Well done
VICTORIA RI've used this dealer several times always great service!
RICHARD BSubmitting DL info wasn't real easy, otherwise just fine
Diane LThe staff was very friendly and extremely helpful!! Thank you!
Linda AEveryone was super nice and very helpful.
Chelsea BNothing! This place is awesome and the employees are the best!
VINCENT KI was supposed to pick up a 15’ u-haul on a Sunday, and although I asked for the keys to be mobile pick up, they were not, and nobody was in the office. I was refunded and rescheduled for the next weekend. Saturday comes around and as I pull into the parking lot, I get a call for u-haul and they say I cannot rent the 10’ u-haul because the keys had been lost. I had hired help both times and wasn’t going to let the movers waste time on me again. Luckily 30 seconds later a 20’ u-haul truck pulled into the parking lot and I was offered the larger one for the price of the smaller one. Ultimately, it worked out fine. But the office I went to seems to be very unorganized.
Samantha BWe’ve used this location several times, and the staff and equipment are always great.
KEITH PStaff and equipment was PERFECT!!
SMITTY BThe steering wheel and console of the truck we rented has some sort of spill across it. I took pictures and told the staff, but they were super busy and I did not want to wait so I took the truck as is, but noted it. The truck overall was great, newer-had carplay, etc. , powerful enough to pull 22' trailer with ease.
LEO BThe ladies were great in helping me get the trailer in NF out there as fast as possible! Thank you all, and see you next year!!
HOWARD GJudy and Marty are amazing and helpful. They go the extra mile for their customers.
SANTA DThe girls at this location are amazing. I even locked my phone in the truck after hours and saw the employee at her storage space behinds the fence. She responded immediately and was able to get the keys and save the day. Thank you!!
Matthew BGreat service happy to do business with again
daniel hMarti provided outstanding service from start to finish. What could easily be a stressful job—managing the responsibility of large vehicles and numerous drivers—was handled by her with remarkable grace and professionalism. Despite the demands of multiple customers, she remained friendly, efficient, and composed. Her ability to juggle everything so smoothly while ensuring everyone was taken care of quickly is truly impressive. Marti is an asset to U-Haul, and I couldn’t have asked for a better experience! Thank you!
Ranel PI called to see why I was so much after I dropped it off. I explained to her that I had put fuel in it and where and isn’t but 15 miles apart from station to the drop off point. Said she would call back and hasn’t yet
ROXANE SVery nice folks. Had my trailer ready for me as promised. Detailed instructions were very helpful. Best U-Haul experience ever and I have rented a LOT of your units in every size and type.
VICKIE SGreat folks to deal with highly recommended
daniel hWonderful
Farrell RJudy was very helpful and efficient. Nice too!
SCOTT BLess tighter spot to unhitch trailers. Hard to backup.
Nicholas IAmazing customer service. Top notch. Working all by herself the phones were ringing off the hook and a line of people waiting and she handled it all amazingly well, never dropped her customer service for me or anyone else that was there. This kind of personal customer service is almost nonexistent these days. I can’t say enough nice things about them although they would all be true. Thank you for helping during a very difficult time in my life!
ZACHARY BA dolly was left in the truck and I was not able to rent it from the app
THOMAS BVery nice lady checking in the trailer.
PATRICK MNOT A THING, COUSTOMER SERVICE WAS THE BEST, PERSONAL AND ACCOMADATING, CLEAN.
EDWARD MNobody there when dropped off so they thought I was day late. They didn't look for it but found it after calling me.
Gary EGood location. Helpful, accommodating staff. Clean facilities. Packing supplies available. Would return.
Jollena TGreat customer service.
Charles DStaff was amazing and helpful.
Crystal RThe truck we received didn't have much gas in the tank, we expressed this to the staff and returned it in the same condition and gas amount we received it in. We got charged for a refilling fee and 16 gallons of gas even though the truck didn't have a full tank apon rental. I was charged almost double what I was quoted.
Howard KThe manager went the extra mile for me and price matched my other estimate from competitor. I will highly recommend that location for the personal service I received.
KARA MI made several reservations over the month of May 2024. Each visit the Ladies at this location were stellar! If I needed to pick up a bit later or keep a trailer another day or two they were more than accommodating. This is my go-to location going forward for any trailer or moving needs. Many thanks!
PAMELA JFriendly people, explained everything very well. Good experience and would recommend.
Lies VFixed my issues from the pick up location and made everything right! Now that’s what I call amazing customer service. Thank you.
DANIEL BMarty did an excellent job, was very friendly and made my experience great.
Brad PThanks
Zachary M