Was not able to use store to check out person was not qualified to do U-Haul and system was done. Truck was dirty in cab and the back was dirty. Smelled like shit in the back with mud all over.
RAFAEL M
Customer Reviews for Shell 101
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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SANDRA SRepresentatives should wear U-Haul tags or show credentials at pick up location in order to help customers trust that they are there to help.
MICHAEL AI made reservations for trailer by phone and not where I picked up the trailer. The reservation clerk totally got my name wrong which caused a big delay in picking up the trailer
Pamela ATrailer floor was very greasy with black soot, spent an half hour cleaning it so it wouldn't get on our furniture etc. It took an extremely long time to get through the rental process, I have used U-HAUL multiple times and have been overall satisfied.
TIMOTHY P