Was 26 miles from. Our requested location
Ronald L R.
Customer Reviews for Elkhart Auto Center Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agent was quick, efficient, and helpful. We had received the run around all day from dispatch. Our equipment was not available at the outlet we had been redirected to in the morning, so we were 7 hours behind in our loading schedule once we were successful at this location. I appreciated the service at that point.
JOHN F.The experience was great. the people were very helpful.
VERN ARTHUR H.The pick up and drop off was great. The making reservations for the trailer was a night mare. I was on hold on the phone for a very long time, after my call was answered the reservation went great.
RICHARD EVERT Y.Truck ok. But interior was very dirty. Employees very nice and professional. Shipping blankets picked up from ground and had dirt on them.
PHILIP S.Management wasn't very friendly, the employee that helped me was.
cynthia W.Check for trash under seats.
James K.billed for two days rental should have been one day
RODNEY B.Thank you for going above and beyond to make sure I had time to drop the trailer off. :)
SHAYNE NICOLE L.There was some trash in the back of the truck and did not seem to be swept out. I was missing the two wheeled dolly/hand truck and the furniture mover that I had rented.
Michael G.reserved vehicle one week in advance....my truck wasn't there...& they lost my application....after waiting 45 minutes I got to take an available truck...cost me ,$10 a day more & more in gas...
EMILIE H.No drama process. In and out.
CORY W.No WiFi at unmanned pickup point creates problems when needing to access internet to complete transaction
Mark D.I was charges TRIPLE the amount I was suppose to!! I have spent 3 days trying to get ahold of someone only to be told I need transfered and then hung up on!! I want my money back that was over charged!!
CHRISTINE M.The person I talked to on the following day to make payment was unfriendly and rude. I had ordered to have blankets and an appliance dolly. Neither were in the truck. The Auto Center was closed for the weekend when I picked up the truck. When I informed him that there were no blankets or dolly he was not understanding and stated that there were no notes on the contract stating that I did not received them. When I asked him who would have put them in the truck he advised that they would have, but since they were closed they were not coming in just for blankets and a dolly. That should have told him that I didn't received either of the items instead of getting upset with me. He then wanted to argue about the gas in the truck. I had to show him a photo of the gas gage before he believed me and then when he saw the photo he was still rude. I will not get another vehicle from that location.
Felix A.The snow was not removed from the truck the back latch was frozen shut and had to break the ice off in order for it to be opened... I would think those things would have been done prior to pickup.
Brehann S.Very pleased with service and everything overall. All questions were answered very smooth process.
Tim M.There's alot of bad reviews. But truthfully i thought it was amazing online service fast and on time feedback. Clean vehicle, safe vehicle. Overall was a great experience and will continue too use
Dylan D.This place looks scary and unsafe for after hours drop off.
Ronald S.Charged me $200+ twice. Sat waiting for customer service for over 30 minutes
Maura Z.Had to go to this location from Fairfield not happy
ANTHONY S.Everything was perfect, and it was a speedy check in and check out..
Anastacia R.No improvement needed. Pick-up was a quick and easy experience.
William T.Better roadside signs to make it easier to find the first time.
Lorna L.The truck had dead bugs all over it and we found the right wiper blade just flapped around instead of cleaning the windshield. The inside of the truck was clean. Also, the staff person was surly and gruff
James H.Poor customer service!
William M.Drop off was very easy and quick. We did not have to wait.
raymond G.The mobile pick up process was new to me, but it was very easy and convenient. It's nice to know that's an option for short-notice, local moves.
Sawyer C.Staff who knows how to operate the app on the tablet. More checking of details about mileage and gas. I was overcharged.
Duston S.Everything was great !!
Tim C.Guy was not very friendly and appeared to be having a bad day. Got nasty with us. We would never use this location for renting or returning.
Audrey N.Very hard to see the UHaul sign in the dark. There was a sign that said "Guard Dog", which was concerning for someone dropping off after hours.
Christopher P.This was a terrible experience. Not only did I get sent to a non-existent location to return my uhaul (which took time, energy, and gas money) but then they charged a significant amount for being slightly under on gas.
Kylee B.There appeared to be an issue with the rental website making the process take about 45 minutes with the ultimate work being handled by Uhaul Corp as the location could not get the software to work.
Matt L.Pick a different location.
Cathy L.Nothing; the process was easy and relatively quick.
John T.Guy in Elkhart was a JERK!! He had two entrances. Cars sitting around and U-Haul trailers on both ends of the gravel parking lot. Office was in middle of lot. and no signs where to park the Dollies or returned vehicles or trailers or dollies. First thing he said was I had to move it from one end of the lot to the other. I said I can't back it up the other dealer told me. He looked where I parked it and said that wasn't very smart. I asked if he could help me unload it or if I could pay to have it unhitched. He said I am not unloading it!! Very smart elick!? I walked out and started unloading it like I saw them put it on the trailer in Cincinnati. I played the YouTube Video on Uhaiul's website thanks to seeing the address on the fender of the tow dolly. That helped me get the straps loose.. I just wasn't pulling hard enough. I lifted it off myself and started rolling it back and he strolls out and I asked him where he wanted it. At that point he said lets put it over on other side of lot. He was going to move some cars so I could pull it over to that end of lot before while still on RV. But I was able to get it off and put it on far side of lot where he wanted it without him having to move any cars. Just not a nice person and had an attitude from the time I walked in the door. I paid $20 extra for U-Haul to help put car on Dolly in Cincinnati. I would have gladly paid him $20 also but he said as I was leaving that he was not allowed to take car off dolly for insurance reasons. But he could have helped show me what to do without being a JERK.
Dennis K.My first rental attempt was at uhaul on old us 33. Said they had the unit and did NOT. Had to go to lexington location to get useful trailer.
Eugene K.Better phone courtesy. Cleaner shop.
Kerry O.I have dealt with this location before. No issues, easy access and Rob is a very nice guy to deal with. I called a day early to see if I could pick up the truck and it was ready for me that afternoon. Definitely would recommend and will use him again.
SHERRY D.I went to that location I got there at 9:15 the owner was not at his desk he was outside I told him good morning when she did not say it back then I gave him my information which was my name and the location of where I'm moving truck from then he asked me real rudely what is the address that I'm taking the trucks to which I told him it was a storage he was like you don't know the address inside a real snotty I will not recommend that location to my friends for a U-Haul
Kizzie S.very helpful and great to work with
Tom K.Typical neighborhood U-Haul Dealer. Truck was ready when we showed up. Owned processed the order quickly and we were on our way.
Daniel S.Not clean and inviting, but the workers were very polite and helpful. Not pretty but efficient, which is most important to me.
Brian W.Nothing to improve. Was straight forward.
Jeffrey S.The gentleman took great care as soon as I arrived and very personable. Thanks to this gentleman for sure.
Malcolm M.Returning the trailer on Saturday was difficult. There seemed to be no option for marking it returned on my account page. Tried calling the Uhaul number and had to wait excessively several times to get a live agent. Reported that the trailer leaked water during both trips, by the right rear corner. Boxes got wet and fell apart so it was a large amount of water.
Rob F.Very nice and accommodating gentleman.
Gary G.Severely frustrated had to pay for 3 days even though only had it for 2. Manager very rude and insulting to me.
Adam T.Very easy to work with!
MIchael M.We appreciate Rob getting us a truck on short notice.
Ron D.Did not check the mileage when I got the uhaul, he just used what the last guy wrote. Drove under 10 miles yet mileage said I drove 60. He pointed out that if the last person had transposed the last two digits then my mileage was actually 7 miles. He agreed I probably didn't drive 60 miles in that short a time. And the gas was barely used, as I hadn't put any back in. Even pulled out Google maps to check how far I went (it said 8 miles). Despite all this, because of someone else's error, he couldn't correct the mileage. He was able to put in 30 miles instead, but at a dollar a mile that's a lot more than I was planning on spending to move right down the road.
Melissa M.Little tough getting the lock off, but It's due to the weather not the location. The gentleman who helped me was great. Wonderful customer service.
Melissa B.Vehicle had loose steering, did not drive straight at all.
Bryan L.