Customer Reviews for Elmcrest Properties Inc
(U-Haul Neighborhood Dealer)

275 reviews

4 Shamrock Rd   Erin, ON N0B1T0

(519) 833-0007

Location Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(519) 833-0007

4 Shamrock Rd
Erin, ON N0B1T0

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service! I like dealing with this location, they are very helpful.

Dean W. 
Rating:
5.0

Customer did not leave a comment.

Katherine S. 
Rating:
3.0

The brakes were sticking on the trailer. It has obvious not had any maintenance on it

MARKG S. 
Rating:
4.0

Customer did not leave a comment.

Sarah N. 
Rating:
5.0

I will go here every time I need a trailer rental.

Colleen R. 
Rating:
5.0

Customer did not leave a comment.

NICK G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Pick-up and drop-off well done!!!

Owen M. 
Rating:
5.0

Customer did not leave a comment.

Angelo B. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Chris N. 
Rating:
1.0

The box got shipped out a week after we were told it was going to, so it arrived a week later than we planned. The manager blamed us for the delay in the shipment even though we always met timelines they provided. The trailer was frozen to the ground and broken, so we had to spend an hour with one staff that was helpful to try and fix it but the manager clearly did not care and conveyed that it was our problem to deal with.

melaine C. 
Rating:
5.0

Customer did not leave a comment.

mike V. 
Rating:
5.0

First class service! George made everything a very pleasant experience. Moving is stressful but having someone treat you with politeness, friendly and courteous manner was awesome 👏 the whole process from ordering band using the truck was excellent! I would 100% recommend. Electronic booking, receipt etc was also first class! Made the moving day a much more lovely time. Thank you so much and George is a credit to you your company and obviously enjoys the job and great customer service! 😊👌 have a great week. Regards, Ann

Ann A. 
Rating:
2.0

Customer did not leave a comment.

doug M. 
Rating:
1.0

My reservation was with a location in Orangeville ON. I received a call at 730 in the morning informing me that my pickup location had changed to another place in Orangeville. No problem! I went to the other location as requested on the day of my reservation. I was told my truck was not available because someone returned it the night before and it was frozen. No one called to let me know this. They just let me come like my truck was available. They told me I could drive 25 minutes to Erin, ON and they would give me the free KM to go pick it up.....so essentially I was working for uhaul. They weren't giving me anything. They should've paid me for my labor. Horrible experience. Added over an hour of driving to my day. Uhaul knows you need a truck on the day you reserved one. They tell you that you can cancel your reservation, but know you need that truck. Terrible customer service. Terrible systems. 0 stars.

EVANCARY W. 
Rating:
5.0

Customer did not leave a comment.

Gordon B. 
Rating:
5.0

Customer did not leave a comment.

Gordon B. 
Rating:
5.0

Everything was perfect. Thank you. Great service. Definately will suggest others come if they need to rent a van again , along with other equipment. Again, thank you. E Wood

Eric W. 
Rating:
4.0

Customer did not leave a comment.

Michal S. 
Rating:
5.0

Customer did not leave a comment.

Vitaly S. 
Rating:
5.0

Customer did not leave a comment.

ITALO G. 
Rating:
5.0

Customer did not leave a comment.

Stacey D. 
Rating:
4.0

Prefer not to receive the rental agreement by email. Prefer receipt in person at time of pickup. Email is more convenient for your procedures, but not streamlined from a customer service perspective for me as a customer.

ERICR S. 
Rating:
5.0

Great ppl at the store but feel your advertising is misleading. So we rented a small van at $19.95 plus 0.20 cents per litre at 241 kms. So with tax in this should be like $60/70. To my dismay found out I was put into better rate??? Which actually blew the bill up to $106 plus the $25 in gas to fill. Never again will I use uhaul. It's prob in the fine print and I have no recourse for a partial refund but let's test how your customer service is. I'm pissed. John llorente. 647 524-3857 I did speak to Darcy at the Erin store and she explained it to me and Chris was very cool when I picked up the van but again I didn't realize this rate change situation. Need another explanation please

John L. 
Rating:
4.0

Erin location was good.

Carson M. 
Rating:
5.0

great store in Erin. George was great as a representative.

J PETER J. 
Rating:
5.0

Excellent customer service.

phil W. 
Rating:
5.0

No improvement needed. Fast, friendly service!

susan H. 
Rating:
5.0

Customer did not leave a comment.

Rod F. 
Rating:
4.0

I checked in and submitted my id online and still had to do that when I got there. Unnecessary duplication.

Kirk T. 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI L. 
Rating:
5.0

Customer did not leave a comment.

nicole D. 
Rating:
5.0

Customer did not leave a comment.

Marc F. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

ITALO G. 
Rating:
4.0

I asked for 2 bundles of blankets, 6 per bundle. I got 11 blankets. The truck. It pulls severely to to the right. Difficult to drive.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

merle B. 
Rating:
4.0

I DO REALIZED IT'S A MOVING TRUCK, AND CANNOT AND WILL NOT BE SPOTLESS BUT I THOUGHT IT COULD HAVE BEEN A LITTLE CLEANER ,OVERALL THE CUSTOMER SERVICE WAS EXCELLENT.

Cosmo H. 
Rating:
5.0

Excellent customer service Thank you

Rob F. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

BRYAN V. 
Rating:
5.0

The staff was very nice and helpful

Aziz B. 
Rating:
4.0

Customer did not leave a comment.

james H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Carl E. 
Rating:
5.0

Customer did not leave a comment.

william H. 
Rating:
5.0

Nothing

Josanne N. 
Rating:
5.0

We loved our experience with U-Haul Wonderful, smooth and easy transitions. Very much appreciated!

Sarah P. 
Rating:
5.0

Always great customer service!

Robin C. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

when setting up the online reservation you should also get all the information required for after hours pickup such as pictures of the license, alternate contact names and numbers. This would greatly shorted the pickup process.

Frank R. 
Rating:
5.0

Customer did not leave a comment.

Roy W. 
Rating:
5.0

Customer did not leave a comment.

Heather June G. 
Rating:
5.0

Customer did not leave a comment.

Joel L. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
1.0

I booked my uhaul weeks in advance to my moving date we were moving from Kitchener to Toronto and I had requested a truck pickup in Kitchener and in all my confirmation emails I received Kitchener as the pickup location and then the day before I move they tell me to pickup in the twin or Erin which is an hour away from me .... it was such a hassle to pick up it ruined our entire moving day schedule because now we had to make extra time to pick up the truck then drive back home to load it up this was very poor on uhauls part and I was not impressed

almana K. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
1.0

The pick up of the uhaul was fine....the gas gage was between 6/16 and 7/16...and i drove a total of 27 miles. Upon return i put $15 of gas equialvilent to 15 L of gas. It is about 1 Gallon per 10 miles on a 26 foot truck, which would be more then enough for my return. Upon my return i put the gas in and had it returned above 7/16 of gas. Uhaul checked the gage the following day and for some reason the gas gage was down to 1/4 or 4/16 of a tank and charged me $40 in fuel surcharge. I called explained that cannot be possible and the service peron "George" said there was nothing he can do after speaking with his VP Zach. I adovsed George it was impossible for the gas to go down that much when the truck was only driven 27 miles. When i asvised George and he spoke with his VP that i have a bank transaction showing i put gas at the gas station beside the uhaul the response i received was, "we cant confirm that gas was put into uhaul and could be put into my car". George advised there was nothing he can do, even though ive been using uhaul for years and infact was using uhaul the following day for a trip woth my father-in-law, John Issa. We were able to get the VP Zach number and called and left a voicemail, but he jas not returned our call to date. I think it is completely unprofessional for a big corporation like uhaul to not be able to look at the facts that the vehicle was only driven 27 miles and that im a loyal customer and asking that i should not be charged the additional $40 fuel surcharge when i put in $15 of gas to cover more then i used and paid the $77 for the truck rental etc. Id also appreciate a response to my message and a call back to deal woth this. Thank you

Matt B. 
Rating:
5.0

Customer did not leave a comment.

tammy W. 
Rating:
5.0

Customer did not leave a comment.

christian H. 
Rating:
3.0

Remove locations from your website that no longer provide U-Haul services, like the Shelburne On U-Haul.

Rene R. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

5 stars customer service!!!! Way much better than U-Haul locations.

Florent B. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Keith V. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
1.0

This may be my fault or not. Originally booked online for 8:00 am pick up at Speedvale Ave in Guelph for Saturday June 27 for one way move to Exeter for a drop off. Learned the day before it was booked for 6:00 pm and the location for pick up was 40 minute drive Erin Ontario. Not sure why the location in Erin made first contact when it was booked in Guelph Speedvale location. The caller said let me see what I can do and can do and called back in 5 minutes and said he moved stuff around and we can now pick up at 8:00am. Wasn't made clear that the pick up location changed. Went to Speedvale Saturday am and was told truck was in Erin. Still had the one way booking. Drove 40 minutes to Erin and told no one way that the truck was needed back. It's a 3 hour drive back from my new home in Grand Bend versus a one way drop. I was given blankets and a trolley for free for my troubles and had to make up for a 5.5 hour journey to return the truck. I don't feel things were on the up and up here and that the different locations don't work together and only look after their own locations and equipment. Never again for this company and I will let others know my experience.

Dwayne W. 
Rating:
4.0

Customer did not leave a comment.

mary M. 
Rating:
5.0

There was a problem with the one way rental but it was worked out. I was impressed with the attention and result

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Kara R. 
Rating:
5.0

Customer did not leave a comment.

Carlos F. 
Rating:
5.0

Nice friendly staff

Mark A. 
Rating:
4.0

Customer did not leave a comment.

MICHAELW H. 
Rating:
5.0

Customer did not leave a comment.

leo B. 
Rating:
5.0

Great Service,by Chris i think was his name. Ted

Barry L. 
Rating:
5.0

Customer did not leave a comment.

James Owen M. 
Rating:
4.0

Online check-in process worked well

Randolf S. 
Rating:
5.0

Customer did not leave a comment.

Jack L. 
Rating:
4.0

Service was great. Staff was friendly.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Jimmy B. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Customer did not leave a comment.

Jenna D. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Jacob K. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

NATASHA A. 
Rating:
4.0

Customer did not leave a comment.

Valerie S. 
Rating:
3.0

The check-in was a bit tougher than usual due to social distancing protocols but very efficiently done after all. Next time I'll use the app to save time.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

michelle M. 
Rating:
5.0

Excellent service, cleanliness and overall situation. We are very happy with our experience.

Robin H. 
Rating:
5.0

Customer did not leave a comment.

Jacob K. 
Rating:
5.0

Customer did not leave a comment.

Brent K. 
Rating:
5.0

The owner made my rental experience hassle free he is a great person very friendly and helpful service I will definitely will be a return customer and I will highly recommend this location to all my friends and relatives.

Robert O. 
Rating:
5.0

The booking and whole experience was seamless. Chris and Thomas were a pleasure to work with, and their expert support was 100% spot on!

Joanna M. 
Rating:
5.0

Great and convenient location.. great personnel

Jeremy L. 
Rating:
5.0

Customer did not leave a comment.

paul B. 
Rating:
5.0

More truck sizes!

Andrea D. 
No reviews have been submitted for this location.

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