The location was a little scethy for a rental car company, felt more like a scrape yard. nothing like the pick up location. Good place foe a movie shoot with a gun fight scene.
doug h
Customer Reviews for Empire Car Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Picking up and parking at drop off time was a bit chaotic since it's a busy location, and there's no one there to receive people and direct traffic or queue people picking up/registering. Otherwise though the experience was easy and positive and I was very satisfied with the service and the rental vehicle. Being able to get the van really saved us a lot of trouble, in an otherwise difficult relocation. Thank you!.
Andre CI was supposed to get a credit for $50 since our pickup time of 9 am became after 10. Didn’t receive credit.
Rose PSo far it is good... thank you
Stephen LOnline check in process was tedious and long. Wish I'd been told to do it beforehand. Would have been hard to do in a location with poor internet connection.
Vi-An DGreat experience. There was a little confusion at the end about whether to lock the back of the truck or put the lock in the mail slot with the key, but we figured it out. Maybe put a sign on the door with the mail slot that says “deposit key AND lock”
Joseph LGreat experience! The staff was very friendly, helpful, and professional. The equipment was clean and well maintained, and everything went smoothly. Excellent customer service. I would definitely recommend this location and use them again. Thank you!
NORMA YExcellent service Top notch
Jonathan MExcellent customer service from the young man in the trailer.
Jane CTruck drove crooked, truck had to be retrieved from behind other trucks later than pickup, no moving blankets available at location even though I was able to add them to the order online
TOBIAS AThe hours are very short. An earlier opening or later closing or both would be vastly preferred.
Dave GEasy pickup/drop off + helpful employees.
Justin RBroken rear light tire went flat from a crap retread job it put me behind 3 hours with my move
LAMAR SThe truck was poorly maintained The windshield gasket was falling off, the starter was dying and the engine made a squealing sound. The truck was dirty.
Antonio BI made an online booking that was supposed to be guaranteed. My pickup time was 9 am; when I got there and started the check-in process in the app, I couldn’t find the unit assigned to me. Minutes later, I saw the van coming in, so I guess the previous customer returned it late. When I contacted support, they said no units were available for online/app check-in, so I had to wait until 10 am for personnel to come to the site. A person arrived after ten. The overall experience was terrible; no car was available even though you advertise it as guaranteed, and the service was unfriendly.
Salvador CThe flooring was overly dirty. ( oily spots, I was worried would stain furniture or whatever was touching it). Otherwise good overall condition.
Victor LGood service, truck was clean
Hector CThe truck I rented had no oil when I picked it up. I had driven it for about 12 km before the oil warning came on saying there was no oil. I brought it back and they didn’t have another option so they let me use a small van box truck while they took the truck to replace the oil pan. When they did finally return the truck to me it smoked very badly for the duration of my trip. Likely the rings were cooked in the motor which is a shame it only has 30k on it. I rented the truck for towing my cargo trailer. And its ability to handle that task was not great. When my empty trailer was attached the back bumper was basically dragging on the ground. Maybe 4 inches of clearance so anytime you hit a bump it would bottom out. The dealership itself as very poorly maintained. They share a lot with other tenants but have no care or respect for the other tenants in the lot. At the same time we rented the truck we also rented yard space from their landlord. I was constantly blocked in but
Bradley WFirst truck had a check engine light, was told it was normal. Back door didn't latch. Staff weren't very friendly.
BRADY RGentleman who helped me was helpful knowledgeable and accommodating
MAX MBetter communication- we booked the Uhaul for before store hours, but were not instructed on how to pick up. We had to wait for the store to open. Fortunately, they were able to adjust the return time to accommodate the time lost at pick up.
Dawn HDo not wait too long
GARREY HIf you are going to offer 24 hr pickup, dont tell me i have to wait until the counter opens at 10am. Also its nearly impossible to get a truck out of that yard, i was there almost 2 hours for a self directed pickup.
Melike SI've rented auto hauler few occasions; straps non functional (piece missing), low tire pressure, wear on one of the tires, moving parts needed lubricant. Most important having a trailer with good tires properly inflated, and all parts functioning.
eric jEverything went well - quick check in and easy drop off
John Bvery Good
Ikramullah IFred was extremely helpful and friendly
shannon PVery friendly and helpful staff. Smooth and easy experience. Thank you! :)
Tyson CNot applicable
carol aDriver s side rear indicator light not working
Mark HDriver side window handle was broken, couldn't roll the window for parking payment/fob. Driver side door needs to be slammed to close fully or gives error in dash. TPMS error on dash. Wind/draft noise from driver side door because of bad seal. There was no garbage, there were some furniture blankets from previous renter. The blankets I rented were still unused and in plastic. Not sure why I was charged $25 cleaning fee. Returned the truck with more gas than the way I found, but charged $15.52 for 8 liters of gas.
Nachiket KVehicle air conditioning did not work and the engine light was on.
Michael BGreat team to deal with and a convenient location just off St Clair Ave West. No issues overall, except the system incorrectly recorded a full tank at the start of the rental when it was actually only half full.
Maud FThe only problem with the whole experience was that I had to pick up the truck at one place and the trailer at another. It was very inconvenient. Particularly in a large city having to drive from one location to another and then maneuver around and pick up the trailer. Also, not very helpful to need fuel within the first 25 miles of driving. It would be nice if the vehicle at least had a half a tank of gas not a quarter of a tank.
Lee SOur experience in renting two U-Haul trucks from this location -- very easy! The staff is helpful and knowledgeable and they help answer any questions you might have. They also have many vehicles and so the customer has options.
Jaiya GIt was so smooth I was very impressed, I have never rented a trailer before and they explained everything really well, 10/10
Eilean Lservice was great. Online pickup and check in really saves time with a line at 9am. The representative did a great job to get my the keys rapidly even though there as a line. The truck was great and the process was simple.
sebastian oIf a reservation is scheduled for 9:00 a.m., customers should reasonably expect the location to be open, adequately staffed, and ready to serve them at that time. Unfortunately, that was not my experience. Despite having a 9:00 a.m. reservation, we were unable to leave the U-Haul location until nearly 9:30 because the employee responsible for opening the location arrived late. To make matters worse, the truck was provided with an empty gas tank, meaning we then had to stop for gas before we could even begin the move, causing yet another unnecessary delay. While these delays may seem minor individually, on moving day—when elevators and other arrangements are booked within strict time windows—every minute matters. I had reserved the moving elevator at my building for 9:00 a.m., as it was the only morning slot available. Because we started significantly behind schedule, I did not have enough time to bring all of my belongings downstairs and was unable to complete my move-out during my allotted elevator reservation. This then had a domino effect on the elevator reservation at my new building as well. What should have been a carefully coordinated move became unnecessarily stressful and chaotic because of a delay that was entirely outside of my control. When customers make a reservation for a specific time, particularly for something as time-sensitive as a move, they should be able to rely on U-Haul to be open, staffed, and ready to honour that reservation promptly.
Lucrezia PThe people working there were extremely rude and unprofessional and straight up refused to help. Was there for 2 hours trying to figure out how to get keybox beacuse all the workers left.
Vinicius XA paved parking lot in the rain, but I'm being really picky here. The locstion is great because you can park your vehicle on the paved parking lot next door. That is conveniant.
MARCO PGreat location lots of trucks friendly staff
MARC WPlease clean the vehicles; the front cab was disgusting. Everything was coated in a layer of dried-up coffee, grime, and dirt. And then on top of that, I was charged a cleaning fee when I returned. What the fuck, UHaul. Get your shit together.
Stephen OThe gas was almost at empty and they required me to fill it to 1/4 in the contract to not be charged penalties. I have a picture of the fuel gauge and within 15 km the low fuel warning came on. I just filled to 1/4 and moved on rather than fighting them but I find this predatory relying on people to not want to fight for the fair treatment.
Priya MEasy pickup and drop off. They had an attempted break in the day before but didn't let it affect their service.
Jacob Epretty typical. The biggest delays are at the desk, waiting for your turn.
jeff mThe lot itself (or really, the area around it) is pretty unimpressive and even sketchy with lots of trash in the grass where customers are supposed to park. The 10’ truck I rented, by contrast, looked to be brand new and was very clean. Additionally, although there was a pretty long lineup of folks arriving at opening time, I was second and was served in a timely manner so was quite pleased. I’ve rented from U-Haul numerous times in numerous locations and this truck was by far the best I’ve ever rented. Thank you!
Mary EEverything was fine, I only had to drop off the key in the box.
Rita FLong waiting time. Staff struggling with connectivity down. No point in checking in online if you have to wait long lines. One staff running around until supervisor showed up more than 20 minutes after opening.
amanuel mThey’re completely crazy. We rent a 15 foot van from this location they gave us total cost around 170 cad so normally we rent for one day and we drop off the van at night time so before the rental time but than I checked my bank account they purchased 286 cad. So everything was perfect with the car I took the car’s photo and fuel everything.. they are scammer absolutely not recommending this place… Crazy….
Tugce KThe trailer i needed wasn't available closer to my home in Arthur Ontario
DONOVAN HTerrible customer service
Jennifer APerhaps offer lower rates per km
MRS BLocation did not have dollies despite it being reserved ahead. Had to go pick up from the Stockyards location instead.
Qichen L