Customer Reviews for Empire Car Rental
(U-Haul Neighborhood Dealer)

Rating:

5.0

put sexier art on the side of the truck

Rating:

5.0

Excellent customer service

Rating:

5.0

Staff were sent to a site that was actually closed, but where we had booked due to website glitch or something. I really appreciate how the management of this site understands how important reliability is and extra effort was put to ensure we had the truck to move. Thank you!

Rating:

4.0

Everything was perfect, nothing to improve.

Rating:

2.0

I have used U-Haul before and the service was good however this time, the service was very poor. First of all, at the check in counter I was told the rental was for 24 hours then several hours later someone called and said that I had to return the truck asap as the due time was up - the representative speaking was extremely rude and hung up the phone on me as I was trying to explain I was told different information when receiving the truck. I ended up returning the truck that night however, I was charged CDW fee which I opted out of when reserving online and was not asked about it again at check in - turns out the representative during check in added the insurance without my consent.

Rating:

3.0

Not left keys for other cars inside truck

Rating:

5.0

Improve the service at the Queensway location, they let me down twice in 7 year's.

Rating:

1.0

This location has a hidden policy cancelling your reservation if you do not show up within 30 minutes of scheduled pick-up time.

Rating:

2.0

This location is very convenient and we’ve gotten to know the staff over the years. The yard has always been a mess due to lots of equipment and not lots of space. It is what it is and we will continue using this location.

Rating:

5.0

Owner is super super nice! He is professional and very sweet. Customer service was excellent

Rating:

5.0

Personnel was fantastic, easy process to rent and pick-up.

Rating:

5.0

Only possible improvment would be to confirm the pickup location earlier than the day before. Due to not getting my first choice of pickup location, I had a long travel time to get to the pickup location through Toronto rush hour traffic.

Rating:

4.0

the radio wasn’t working or speakers don’t work in the van. not a big issue but there was nothing to listen to.

Rating:

2.0

Representatives at that worksite could be a little more friendlier and without the attitude.

Rating:

1.0

Owner is so aversive

Rating:

5.0

Staff was excellent in helping thru the return. The traffic in this area at this time of the day was horrific! Not U-Haul's fault just a heads up!

Rating:

3.0

You should explain and note ahead of time what a safe trip fee is?

Rating:

5.0

The man who helped me with the pickup was very friendly. He made the experience seamless! The lady who brought up the truck was so nice Would come back just because of them

Rating:

3.0

Due to the pictures we need ro take of the dashboard, the key was left in the ignition and the doors were locked.

Rating:

5.0

The lady at the front desk was extremely nice and helpful, answered all my questions and made sure I fully understood everything I needed to. Thankyou!!

Rating:

3.0

I purchased a mattress bag when I originally booked the truck. Then I was switched to a new location, however I was not able to recueve the mattress bag there, I was told id have to drive to the other location for it.

Rating:

5.0

All perfect, no issues at all

Rating:

5.0

Exceptional customer service!

Rating:

2.0

Properly inspect equipment between customers. Take equipment out of service if it requires maintenance or repairs. Properly document the equipment’s features.

Rating:

5.0

Fred was great. Will definitely come back again and refer this location to friends because of Fred

Rating:

5.0

Way to go !!!

Rating:

5.0

Nothing. The manager and his son were terrific. Great customer service and very nice people.

Rating:

1.0

Charged for service I did not use. Thr gentleman was yelling over the phone he's not to blamed and I got hung up because he said he's too busy. Will never return and ensure everyone in the neighborhood will never visit this location

Rating:

5.0

Great customer service

Rating:

3.0

Drop off area is very crowded. Industrial feel without clear organization of parking area.

Rating:

2.0

No-one was at the reception. We had to call and wait for the person to drive to the location...

Rating:

4.0

The staff was very attentive and helpful while I was picking up the trailer. They also made it very easy and straightforward to pay and check out.

Rating:

2.0

The employee charged for me coverage without asking and when I mentioned it, he said he would take it off but didn't

Rating:

4.0

Thanks again.

Rating:

2.0

The vehicle had less than 1/8 of a tank, I was told I'd receive a credit of 40$ to put more gas in. I put 40$ of gas in before dropping it off, including the receipt and the 40$ credit did not appear on my receipt. The dolly was not there when I asked, the desk person made no attempt to offer me anything else. Surely you should have many dolly's ready for situations like this?

Rating:

3.0

The inside of the truck was sticky and gross with actual garbage in it & we started our trip with 1/4 tank of gas which was a very disheartening way to begin a full move day + incredibly hard to fill back to that level.

Rating:

4.0

He was busy but helpful

Rating:

1.0

I have a photo of the gas tank line before and after and returned with more gas, and they still charged me $16 fuel fee, also when I rented the back of trailer was wide open, but was not able to see that due to how close all the vehicles are parked.

Rating:

2.0

Sadly I had a poor experience here. I have used u haul before and it’s been great. I booked weeks in advance and then a week before my move I was told there were no trucks available. I had to find another location without them offering to help me find a replacement. The day before my reservation they asked me if I could move my rental from 730 to 1030. This wasn’t possible at such short notice as I had other things scheduled and booked for my move that depended on me having the truck at that time. When I let them know this, they said well we don’t have the dolly’s you requested, “it’s first come first serve”. They gave me two utility Dollie’s which are not the same. When I arrived on the day of reservation I received no instructions on how to check out the truck and no one was answering any of the lines I called for u haul. Luckily, someone came onto the lot (a non worker) at 8am and let me know about online check in. Once I found my truck it was blocked in by two trailer beds and another 10 ft truck. I got through to someone on the phone (now an hour past my reservation time) and he had to call in two guys to come move the equipment and trucks. I left the lot at 9am which affected the rest of the moving day as you can imagine. When I returned the truck and explained this to the admin staff, he said “yes that’s why I asked if you could come at 1030am instead”. However I told him at the time this wasn’t possible and then he confirmed 730. Doesn’t really make sense. Really not satisfied with the service

Rating:

4.0

The staff were very friendly and accommodating. A washroom would be helpful, even a porta potty. The trucks need some cleaning.

Rating:

5.0

Very friendly, helpful staff Great location

Rating:

1.0

Truck was dirty, wrong equipment was given to me, and my certificate was not applied to my final price when i repeatedly reminded the owner to apply my discount. Terrible service and overcharged.

Rating:

5.0

staff great truck was clean and set up for me to pick up

Rating:

4.0

N/A

Rating:

5.0

The owner was very helpful and provided exceptionally friendly service. I would definitely return to rent trailers here if I need in the future.

Rating:

5.0

A great experience for me.

Rating:

1.0

Terrible location they will overbill you for fuel

Rating:

5.0

Always friendly and easy to talk

Rating:

2.0

Next time, state that the equipment such as the dollies and straps are first come first served. We booked these online and showed up, only for the location to say everything is gone (20 mins after opening). Apparently everyone already had the items out from the night before. We ended up having to buy a dolly which delayed our move.

Rating:

3.0

More staff

Rating:

5.0

Keep up the good work 👏