Customer Reviews for Empire Tire
(U-Haul Neighborhood Dealer)

715 reviews

16201 S Wolf Rd   Orland Park, IL 60467
(S Of 159th St)

(708) 460-4822

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(708) 460-4822

16201 S Wolf Rd
Orland Park, IL 60467
(S Of 159th St)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Extremely efficient.

William M. 
Rating:
4.0

I don't see any problems here . Owner was very nice. Fast service . Will come back to rent again . Thank you

Ed B. 
Rating:
5.0

Excellent customer service and a reasonable rate for the truck rental.

John S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

SHARLITA D. 
Rating:
5.0

Customer did not leave a comment.

Guillermo E. 
Rating:
4.0

Customer did not leave a comment.

Rhonda A. 
Rating:
5.0

Customer did not leave a comment.

MICHAL G. 
Rating:
4.0

Unfortunately it rained when we moved and the truck leaked and ruined our 4,000$ loom and leaf mattress- our daughters mattress and our couch. I realize that the trucks maybe aren't waterproof but I didn't think they would leak so bad.

Eamon W. 
Rating:
4.0

N/A

Jerry G. 
Rating:
5.0

all is Great at Empire Tire!

Jack K. 
Rating:
5.0

Customer did not leave a comment.

Connie S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL R. 
Rating:
5.0

Customer did not leave a comment.

Donatas D. 
Rating:
5.0

Good job!

Chris E. 
Rating:
5.0

I drove the van 34 miles and put in 9 gals of gas and it still didn't stop, had to stop the pump manually. So I got 3 miles to the gallon or the gas gauge doesn't work.

Jeremiah P. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
1.0

Truck needed to be jumped ever time I started it. My wife was on the phone with road side assistance for 40 minutes before she ended up hanging up and not speaking to anyone.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Great job!

Brian G. 
Rating:
5.0

The person I met with to pick-up the rental van was very courteous and explain all the rental related items. Also, explained to me how to drop off the rental van.

JON E. 
Rating:
4.0

Customer did not leave a comment.

Gabriel S. 
Rating:
5.0

Van could use a wash.

Peter S. 
Rating:
4.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Easy to drop off

Loretta P. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Rosa C. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

Customer did not leave a comment.

Thorr G. 
Rating:
3.0

Off main intersection - 159th - with a narrow driveway entrance; however, it was at the beginning of a much larger dedicated left turn lane at the next street, which made it easy to get out of the main southbound lane! This location provided excellent customer service; they were able to get me in my rental van in a few minutes!!!! I would recommend this U-Haul to anyone in the Orland Park area.

Natalia C. 
Rating:
5.0

Customer did not leave a comment.

Trisha P. 
Rating:
5.0

Fix the one big pot hole in lot. Friendly and helpful staff.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD E. 
Rating:
5.0

Customer did not leave a comment.

Donato C. 
Rating:
5.0

Customer did not leave a comment.

DAWN D. 
Rating:
5.0

Everything was great at Empire Tire. People were extremely helpful in making everything effortless.

Lannie C. 
Rating:
5.0

Service was quick and efficient.

REGINALD B. 
Rating:
5.0

Customer did not leave a comment.

Marie D. 
Rating:
3.0

Dropped off after hours

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Jaime V. 
Rating:
5.0

Empire Tire service was excellent. However, UHaul customer service on 800 number dissatisfying due to long wait time and then being disconnected. Aggravating.

nancy F. 
Rating:
5.0

Customer did not leave a comment.

Jaime V. 
Rating:
1.0

Being informed the day before that you will not get to pick up the vehicle requested without driving 40 miles out of your way after electing a location 10 minutes away is unacceptable. And to have the rude discussion with a customer service rep whose attitude was take it or leave even more frustrating. I have always used U-Haul but am now convinced I need more options. The manner you do business today is too disappointing.

LESTER G. 
Rating:
5.0

Only place i will rent a truck.

Keith V. 
Rating:
5.0

Customer did not leave a comment.

LISA H. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

UHaul rental experience exceeded expectations, well done Empire Tire UHaul!

Richard N. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

Ann C. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

I would travel far and wide to go to Empire Tire in Orland Park, IL to avoid the terrible service at Ted's Custom Auto in my town of New Lenox, IL.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

The app kept on saying no internet connection, but I have 5G and full bars and internet was working.

Rabea J. 
Rating:
5.0

Customer did not leave a comment.

Joesph H. 
Rating:
3.0

Bad customer service

marwan A. 
Rating:
5.0

The man who checked us in did an excellent job! His customer service was excellent.

Scott M. 
Rating:
5.0

Fast, friendly m, and have the equipment you ordered. They offer all sorts of mobi g equipment too, although I didn't need any. It is a one stop shop for a self-move!

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

NOREEN M. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Brian was so helpful and very considerate of our situation. I definitely recommend going to this location for your rental! Thanks again for everything, Brian!

Caitlin G. 
Rating:
5.0

Customer did not leave a comment.

Jack K. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Alex at Empire Tire was a great help. I very much appreciate his assistance!

Marty L. 
Rating:
5.0

I've always received the best service at the location on 159th & Wolf Rd. The guys are great, and pleasant. Yes, I would and have already recommended them to friends.

Ophelia S. 
Rating:
5.0

Customer did not leave a comment.

Bridget K. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

n/a

Gerald G. 
Rating:
5.0

I reserved a truck to move a piano and my plans got scrambled the day of, but Empire worked with me and got me a more suitable vehicle the next day without any trouble at all. Such a great help during a very stressful week, and much appreciated.

Kevin B. 
Rating:
3.0

I ordered a van and was told to go to 9400 159th Street, Tinley Park. I showed up at a closed business with some Uhauls in it. The neighboring company said they have been closed for over a month. I call the main Uhaul and the lady argues with me that I was to go to the other location. Your computer sent me here

Lee A. 
Rating:
5.0

Originally had a reservation with the uhaul location in New lenox, very rude did not keep my reservation properly. Pushed me out to Alsip as they “didn't have my truck because someone else was using it for an additional 4 days” then when I called and said I couldn't drive to alsip to make it they said “no problem still come here to New Lenox and we will take care of it.” 2 hours before my reservation time they called and said “the truck broke down we moved you to Orland” they probably never even had my sized truck I reserved to begin with. Maybe to improve next time, if you don't have the size truck reserved at the desired location, let the customer know the day your trying to reserve it. Not that hard. And don't be a dick about it on the phone. Everyone in Orland location was awesome.

Kathryn L. 
Rating:
5.0

Customer did not leave a comment.

Frank H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

nothing they were perfect

David D. 
Rating:
5.0

Customer did not leave a comment.

dennis K. 
Rating:
1.0

We were scheduled to pick up the trailer at 8am, but the trailer's right turn signal did not work and the tires were in poor condition. While we wanted both tires to get replaced, there was only one replacement tire available so we had to prioritize the tire that was in worse condition. It then took at least 45 minutes for the right turn signal to get fixed. I will not be returning to this location, and will likely go with a different company altogether the next time I need equipment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Krista L. 
Rating:
5.0

Pricing was deceiving: van was labeled "$19.95"/day when my bill was for $89/day - its a van not a truck!

Richard B. 
Rating:
5.0

Pleasant experience, quick and easy.

Joe A. 
Rating:
5.0

Customer did not leave a comment.

Osama B. 
Rating:
5.0

Great customer service by brian every time we rent. Ty

Betty W. 
Rating:
5.0

Customer did not leave a comment.

DAN W. 
Rating:
5.0

This rental experience was by far the best I have ever had. Sherri and Brian at Empire tire/U-Haul were great explaining everything. They were courteous, helpful, and I was in and out in a jiffy. Kudos to Empire tire for their exceptional service.

William D. 
Rating:
5.0

However Oil & Auto express on 9450 159th St, Orland Park is where I placed is where I placed my order, After waiting ten minutes for someone to help us the guy came out and could not get into register. He called someone who rudely yelled the whole time and said we don't have that equipment. I explained I put through my order 3 days prior and paid with my credit card. He yelled your card has not been charged yet. After I said we are moving someone now! The order was 3 days ago no one could let us know before now. He eventually stated ti go to Empire Tires where the staff was professional and efficient.

Bob S. 
Rating:
5.0

Keep upping your ‘A' game, TY!

Ronald G. 
Rating:
3.0

Customer did not leave a comment.

Alexander S. 
Rating:
5.0

My experience with rental went very smooth as expected

Robert E. 
Rating:
3.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

I cant think of anything. I was very satisfied.

Jacqueline O. G. 
Rating:
4.0

Customer did not leave a comment.

Julio S. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Gianfranco T. 
Rating:
5.0

Customer did not leave a comment.

Tanya M. 
Rating:
4.0

It would be great if the lot was paved. It would make hooking up the trailer easier for the guys working. Great to see them being trained and that the guy training them seemed to be very particular. Great job man!

Angelic S. 
Rating:
3.0

Customer did not leave a comment.

Ashraf Y. 
Rating:
5.0

Off the beaten track a bit, but the vehicle was ready for me and the pickup went smoothly.

Larry P. 
No reviews have been submitted for this location.

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