Customer Reviews for English Creek Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of English Creek Self Storage

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Ktanya R.
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James M.
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PENTTI F.
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Made a reservation and had no issues, truck was great. Good job

Gail N.
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CALVIN F.
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Brendra T.
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sharon T.
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Truck that was reserved two weeks in advance was not available. Waited around for man to find one ended up using a smaller truck until 4 when we're to pick up our bi g one on black horse pike uhaul Again wasn't available and man there was not helpful and after our wordy disappointment he asked us to leave without solving our problem. Back to ocean heights uhaul and ended up once again with a smaller truck. One of the worse experiences ever. People waiting on Us wasting precious time when was all set up previously and had to make due after running all around to find truck

Albert R.
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Costumer service outstanding

Deirdre D.
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Great customer service.

Vincent G.
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Nothing. I thought the person that helped me was extremely thorough, helpful, and accommodating.

Victoria B.
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Half way through move had to return truck engine light came on !! Took day off from work now Hav to go again Monday !!! I should of continue driving it was my answer and or if call roadside ...I took it back and gased on way ! This man there was ignorant !! So I should be hanging on the highway night time this man is nuts !!

Carl T.
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ANDREW T.
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Mark B.
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travis L.
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CRAIG G.
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Don bent over backwards to help us. He was professional and knowledgeable and friendly!!! He spend alot of time with us explaining how the truck worked and the details we needed to know.. Gas mileage, insurance, etc. My only beef was that he had a bandeau around his neck. I commented all staff were not wearing masks..,he pointed to the bandana around his neck neck but never put it up over his face.

jiovanni C.
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Customer did not leave a comment.

Walter N.
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Major problem. The app couldn't locate me. My location was on and working. The map app could find me as well as a couple of other apps that require location. After trying for 10-15 minutes I called the 800 # on my screen. I was on hold for 20 minutes. I continued to try to work the app. When I finally talked to someone she asked me to do all the things I had already done and wasn't pleased when I told her all the things because she wanted to continue with her list of suggestions. I figured there would be a work-around since I had my reservation number, etc. No, there isn't. She tried to connect me to reservations so I could try another place. Fortunately the office gut showed up earlier than the time on the website. HE WAS GREAT! However by now I am 45 minutes behind with two guys waiting for me (who are on the clock). There needs to be a way to work around location issues.

PHILIP M.
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Madison G.
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Jessica W.
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rosemarie L.
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Customer service was excellent kind and courteous. Very clean facility and vehicle. Highly recommend.

JAMES C.
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Horrible

lavergen A.
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Repair ac

Laurance B.
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Customer did not leave a comment.

Rachael H.
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maureen P.
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I was in the small office twice. The first time to get prices I thought maybe it was a slip up but the second time 4 people were there and it was very uncomfortable THE EMPLOYEES DO NOT WEAR MASKS!!!! I won't use that location again. I had to pick up packing supplies after my move so I stopped at Black Horse Pike location in EHT nice people, clean place, professional and THEY WORE MASKS!! I know that masks are uncomfortable but why put others at risk especially a business where people are in and out all the time

Yvette C.
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Eliseo R.
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Edward R.
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well i first was suppose to pick up my U-haul in Somers Point and 2 updates later i was picking it up in a neighboring town called EHT. Then my reservation got lost ... then i got doubled booked to pick up a truck it was fun ...

bruce G.
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Yvette C.
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Kathryn B.
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Ron B.
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Nancy E.
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mike C.
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Gary H.
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I made several reservations and the original location I wanted to pick up the vehicle was changed by the app. This proved very difficult and confusing and I just can't imagine someone that is not as technologically savvy as me having significant levels of confusion. Was not happy that the place that I was directed to was an additional 10 miles away

juan R.
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staff very helpful and professional

Paul G.
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Nothing to change the employer satisfied my needs very easy and fast

Joseph C.
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The worker was not wearing a mask for any customer that came in - that is unacceptable for someone running a business.

Rebecca F.
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Dan and Tom were very helpful and accommodating. I will always go back! Thank you

Gwen S.
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Dawn W.
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Karen G.
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Was moving and need to rent a van, at the last minute. THE manager Don was very nice and helpful, He does a great job. ????

anthony D.
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paul C.
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ERICA C.
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Daniel L.
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Nice guy - very friendly,informative and helpful.

Steve S.
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Walt W.
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James H.
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victor R.
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pick up was easy and convenient. i did the contact-less pick up and it was the best choice to limit exposure. this location is right near my house so it couldn't have been any simpler. the truck was easily accesible to me, was new and very easy to operate and had ample space for the job i needed to do. there was a little left over debris in the bed from the previous job, but it was very little and did not bother me. truck was full of gas also. great first u-haul experience and i will definitely use this service again and recommend to friends. thank you guys

James S.
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Left something in the truck. They called to inform me that they were holding it for me

chris C.
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Vehicle I reserved was not there. Next location where they sent me said they didn't have it either. Third location the same. Fourth location had a smaller truck so I had to take it and make 2 trips. They gave me some money off rental for inconvenience (?) Will never rent from U Haul again.

HECTOR L.
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Customer did not leave a comment.

CORNELIA J.
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ian L.
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Person at desk did not wear a face mask

BENJAMIN S.
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Luis L.
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Janeen B.
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Peter C.
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pamela R.
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No need to improve this location.

Kenneth D.
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I would have washed the van before giving it to a customer. But otherwise the service was outstanding. Thank you for being there for me. I really appreciate you.

Dominic A.
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Customer did not leave a comment.

Joseph L.
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Everything went smoothly during pick up and return. Well run and very efficient.

Thomas D.
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Charles S.
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Reed H.
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customer service was fantastic.

Darryl R.
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Hugh T.
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Islam E.
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michael S.
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Make surewindshield blades aren't bad on a rainy day like I experienced

michele M.
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Andrew G.
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Stephen T.
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Sean D.
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Brian F.
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James G.
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Paul R.
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Nicholas F.
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No improvement needed.

Diya B.
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William G.
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Nothing

Jeffrey M.
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Your local agent was very helpful and very easy to work with on the rental process.

Eric M.
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Customer did not leave a comment.

Jeff B.
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Franklin C.
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Let customers know all the rules and expected conditions to follow at the beginning of the rental

Jacob S.
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Customer did not leave a comment.

shalin A.
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Nicol N.
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joe M.
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Lisa V.
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Susan R.
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Great place to rent u-haul. Prices were great. I was very happy with the service! Don't know what you could to to improve such great service.

Carmen R. | Overall Experience |
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Clean and well maintained

Kristin F.
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Customer did not leave a comment.

Marianne D.
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joan L.
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SAM G.
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David N.
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Anthony R.
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Don was very helpful. He made the uhaul trailer rental process simple and efficient! I would highly recommend English Creek Self Storage!

Daniel A.
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Great Service and smooth

Charles P.
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Nothing! Easy to sign-up for truck and the vehicle was very easy to load and comfortable to drive.

No reviews have been submitted for this location.

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