Customer Reviews for English Insurance
(U-Haul Neighborhood Dealer)

63 reviews

24344 Riley Rd   Plantersville, TX 77363

(281) 259-3702

Location Hours

  • Mon-Fri: 10 am - 7 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 259-3702

24344 Riley Rd
Plantersville, TX 77363

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 7 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Denisse D. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

By far our favorite place to rent from.

Frank G. 
Rating:
5.0

Some improved phone response would make things easier to know the schedule is acceptable.

Alexander W. 
Rating:
4.0

Service was good, but hate the trailer hitch and no jack. Was unable to remove and drop trailer at house with it even partially loaded. Managed to finally get it off my truck and ended up renting a trailer with a standard lockable hitch and a jack. Will recommend this location for a truck. Won't recommend UHaul trailers at all.

Lynn B. 
Rating:
5.0

Visit went very well and was very helpful

Pamela C. 
Rating:
5.0

Customer did not leave a comment.

Albert W. 
Rating:
5.0

Customer did not leave a comment.

Brittney M. 
Rating:
5.0

Customer did not leave a comment.

monte S. 
Rating:
5.0

Customer did not leave a comment.

Jimmy C. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Extremely easy pick-up w/ no issues.

Charles W. 
Rating:
5.0

EASY- JUST DROP OFF THE KEY AND LEAVE A CLEAN TRUCK 3/4 FULL TANK OF GAS. :)

suzanne B. 
Rating:
5.0

Awesome customer service. Will definitely come back here for any future rental needs.

Michael M. 
Rating:
5.0

The man was so nice

Laura K. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

Symelle A. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

My trailer was there as promised, no problems there

diane A. 
Rating:
4.0

Customer did not leave a comment.

JIM C. 
Rating:
5.0

Good service.

James F. 
Rating:
4.0

Customer did not leave a comment.

ALEX M. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Great customer service

Linda L. Y. 
Rating:
5.0

Customer did not leave a comment.

ryan D. 
Rating:
5.0

Customer did not leave a comment.

Antonio S. 
Rating:
5.0

Second time I've rented from this location. As always, excellent.

Quintin C. 
Rating:
5.0

Very convenient!

Quintin C. 
Rating:
5.0

Customer did not leave a comment.

devan L. 
Rating:
5.0

Customer did not leave a comment.

KEN R. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

KEN R. 
Rating:
5.0

Customer did not leave a comment.

KEN R. 
Rating:
5.0

Customer did not leave a comment.

Janna H. 
Rating:
5.0

Customer did not leave a comment.

KEN R. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

KEN R. 
Rating:
5.0

Customer did not leave a comment.

roger A. 
Rating:
3.0

The dealer was not open @5 as expected. I had an awful time using the mobile app because the internet was sketchy. It took over 1 hour to get the key out of the lockbox. Then discovered that I didn't receive the furniture pads and dolly I paid for. This process was extremely frustrating.

sheila W. 
Rating:
1.0

I was told the card that was put on file would NOT be charged, and i would be able to pay with cash at the drop off location.. but they still charged the card.. that was an inconvenience... smh

Sheltra B. 
Rating:
1.0

I scheduled a pick-up for 7 AM and the keys were not located in the truck when I arrived. I waited over an hour for someone to come and get me the keys. I also was told that I would get a discount when I called U-haul to contact someone to get me the keys for the rental and no discount was given. Next time I will look for other options other than U-haul when needing to rent a truck or trailer.

Francis B. 
Rating:
5.0

A very friendly location that handled my late return well. A+

Eric H. 
Rating:
5.0

Great small town service!

jim C. 
Rating:
5.0

Very Hands on and engaging customer service!!

Rachael R. 
Rating:
5.0

Customer did not leave a comment.

Hai D. 
Rating:
4.0

I felt like it was more expensive then I thought it was going to be.

john M. 
Rating:
5.0

Customer did not leave a comment.

LARRY DEAB V. 
Rating:
4.0

Easy in and out. Nice staff.

Doris N. 
Rating:
4.0

I originally ordered my truck from a location 2 miles away. Customer service changed it to a location 15 miles away because first location did not have blankets or dollies. The 2nd location didn't either and dropped off 1/2 the blankets to my shop several hours later but no dollies. I was already late to leave at this point. Customer services suggested I drive 30 minutes one way (after 5pm) to find blankets and dollies. I made 9 calls to customer service over the next couple of days and was never satisfied with an answer. Once they got a credit card from me, I was dropped in the grease. They had no problem asking me to drive around to find blankets and dollies but wanted to charge me over $200 to drop off the truck 40 miles from my planned drop off. I'm going back to Penske

David P. 
Rating:
3.0

Customer did not leave a comment.

sheryl W. 
Rating:
4.0

Customer did not leave a comment.

Ed E. 
Rating:
5.0

Great experience! I will use this location again.

David B. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
1.0

Customer did not leave a comment.

MIKE K. 
Rating:
5.0

Customer did not leave a comment.

Allen R. 
Rating:
5.0

Did not have reservation made in system. Big big mixup and confusion.

Randy W. 
Rating:
3.0

This was not my selected location and I found out the day before I had to go to this location. This was further from my house and I wasn't familiar with the area. When I reserved the unit, I assumed since it was available where I specified, it would be there. Very disappointed that I had to waste another hour of my day to find this location to get the unit.

David K. 
Rating:
3.0

Had my location changed to this one the day before my pickup. They did not have any of the equipment that I ordered. Had to drive to a different location 30 minutes away to pick up equipment, and they still didn't have everything I ordered. Really disappointed with UHaul.

Brian N. 
Rating:
2.0

Customer did not leave a comment.

Mike D. 
Rating:
3.0

Phone number after getting lost was voice mail with a mailbox full so would not answer as I sat in the parking lot. Door locked and room dark at 1145. Had central reservation at Uhaul not had a cell phone number to get the agent to come meet me, It was the second location bust. "Cinda" the area agent was a life saver and led me to get the truck turned in after more than 2 hours of driving around. I was to the point of leaving the truck and keys at an empty lot with Uhaul signs everywhere. This was 2nd of 4 trucks to be going to this new home, so the agent left me his cell phone.

susan C. 
Rating:
5.0

Customer did not leave a comment.

debra H. 
Rating:
1.0

My reservation was moved the day before I was scheduled pick it up. It went from a location 2 miles from my house to a location that was 20. My reservation was for 9 AM, but the owner of the facility decided to take the Friday off I guess. He showed up at 10:30. Will pay movers next time, done with uhaul.

Alex O. 
No reviews have been submitted for this location.

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