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Dianne P
Customer Reviews for English Insurance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and prompt customer service pick up and drop off was very smooth
cliff bDO NOT insust on using a phone based system! We are in an area where cellular service is spotty. From home I was able to send my DL info, but when I returned the truck, I was unable to use the link in the text message. I could have taken all of the pictures then transmitted the pictures via email. You need an option to send photos by email, and the ability to use existing photos for the license verification.
Donald DQuick easy. Sam made it all go very smooth.
CHarles CThe mobile drop off kind of worked, but when I got to the last step the app seemed to hang. I saw the key drop and just put the key in and left after about 10 minutes of the app being frozen. About five minutes later my drive away it finally completed and asked for a picture of where the equipment was parked . I was already gone but hopefully the location could figure it out. In general, however, this mobile pick up and drop off process is quite innovative, you might need to consider locations where cell coverage is questionable though and include a workaround
Douglas BComplaint is with U-Haul company. I was charged additional $100 because my in town rental was changed to a one way trip by scheduling agent. Currently disputing the charges, as I only used the truck for 10ths (originally booked for 24 hrs) and returned to original location in a similar clean fashion as I found it.
Justin MVery friendly and delivers
Ken RSmooth process
Ken RSuper easy to work with, customer friendly..!
Chandra SThe signal was terrible and getting through the pickup and drop off process was time consuming
Johnny REasy to work with
Hannah LSam is very easy to work with and will work around your schedule!
Brittany Ma little hard getting the 24/7 share to work, there was no one at English Insurance and the guy could not help me over the phone, once i called Uhaul the young lady was so helpful and made it very easy to get going
John BPick up when smooth.
Jerry WBy far our favorite place to rent from.
Frank GSome improved phone response would make things easier to know the schedule is acceptable.
Alexander WService was good, but hate the trailer hitch and no jack. Was unable to remove and drop trailer at house with it even partially loaded. Managed to finally get it off my truck and ended up renting a trailer with a standard lockable hitch and a jack. Will recommend this location for a truck. Won't recommend UHaul trailers at all.
Lynn BVisit went very well and was very helpful
Pamela CExtremely easy pick-up w/ no issues.
Charles WEASY- JUST DROP OFF THE KEY AND LEAVE A CLEAN TRUCK 3/4 FULL TANK OF GAS. :)
suzanne bAwesome customer service. Will definitely come back here for any future rental needs.
Michael MThe man was so nice
Laura KMy trailer was there as promised, no problems there
diane aGood service.
James FGreat customer service
Linda LSecond time I've rented from this location. As always, excellent.
Quintin CVery convenient!
Quintin CThe dealer was not open @5 as expected. I had an awful time using the mobile app because the internet was sketchy. It took over 1 hour to get the key out of the lockbox. Then discovered that I didn't receive the furniture pads and dolly I paid for. This process was extremely frustrating.
sheila wI was told the card that was put on file would NOT be charged, and i would be able to pay with cash at the drop off location.. but they still charged the card.. that was an inconvenience... smh
Sheltra BI scheduled a pick-up for 7 AM and the keys were not located in the truck when I arrived. I waited over an hour for someone to come and get me the keys. I also was told that I would get a discount when I called U-haul to contact someone to get me the keys for the rental and no discount was given. Next time I will look for other options other than U-haul when needing to rent a truck or trailer.
Francis BA very friendly location that handled my late return well. A+
Eric HGreat small town service!
jim cVery Hands on and engaging customer service!!
Rachael RI felt like it was more expensive then I thought it was going to be.
john mEasy in and out. Nice staff.
Doris NI originally ordered my truck from a location 2 miles away. Customer service changed it to a location 15 miles away because first location did not have blankets or dollies. The 2nd location didn't either and dropped off 1/2 the blankets to my shop several hours later but no dollies. I was already late to leave at this point. Customer services suggested I drive 30 minutes one way (after 5pm) to find blankets and dollies. I made 9 calls to customer service over the next couple of days and was never satisfied with an answer. Once they got a credit card from me, I was dropped in the grease. They had no problem asking me to drive around to find blankets and dollies but wanted to charge me over $200 to drop off the truck 40 miles from my planned drop off. I'm going back to Penske
David PGreat experience! I will use this location again.
David BDid not have reservation made in system. Big big mixup and confusion.
Randy WThis was not my selected location and I found out the day before I had to go to this location. This was further from my house and I wasn't familiar with the area. When I reserved the unit, I assumed since it was available where I specified, it would be there. Very disappointed that I had to waste another hour of my day to find this location to get the unit.
David KHad my location changed to this one the day before my pickup. They did not have any of the equipment that I ordered. Had to drive to a different location 30 minutes away to pick up equipment, and they still didn't have everything I ordered. Really disappointed with UHaul.
Brian NPhone number after getting lost was voice mail with a mailbox full so would not answer as I sat in the parking lot. Door locked and room dark at 1145. Had central reservation at Uhaul not had a cell phone number to get the agent to come meet me, It was the second location bust. "Cinda" the area agent was a life saver and led me to get the truck turned in after more than 2 hours of driving around. I was to the point of leaving the truck and keys at an empty lot with Uhaul signs everywhere. This was 2nd of 4 trucks to be going to this new home, so the agent left me his cell phone.
susan cMy reservation was moved the day before I was scheduled pick it up. It went from a location 2 miles from my house to a location that was 20. My reservation was for 9 AM, but the owner of the facility decided to take the Friday off I guess. He showed up at 10:30. Will pay movers next time, done with uhaul.
Alex O