Improvement: Add signage to the building noting street address and that this was also a U-Haul location. Even a paper one would have helped instead of driving up and down Commerce St. looking for the building number.. Great: Customer service Rep very professional, courteous and explained all the charges. Good directions on how to find the U-Haul truck we had rented and how to identify it. Actual charges for rental arrived promptly in my email.JUDY R.
Customer Reviews for Enumclaw Plateau Heated Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
â€˜Unbelievable' is the word that comes to mind. This was absolutely the worst experience EVER Uhaul failed to provide me with the equipment I reserved, 26 ft and then nonchalantly offered a 15ft truck and moved my date from my Saturday schedule to Monday! The rep on the phone was completely rude and the attitude was â€˜take it or leave it' she could not have cared less. They offered nothing by way of compensation for my inconvenience or expense for the movers I had to reschedule or my fuel since I had to make two truckloads 2 1/2 hours each way. . I am definitely going to Penske for the next move and will tell everyone I know to do the same. Compile disregard for the customer. UNBELIEVABLE. I will never use them again.Katherine D.
Customer did not leave a comment.DAVID B.
Your price on mileage is high. But overall good experience.Daniel K.
Customer did not leave a comment.JOHN B.
The young lady that worked here was very nice and quick to help.ANTHONY S.
Customer did not leave a comment.Cameron H.
Customer did not leave a comment.Shane H.
Customer did not leave a comment.Diane S.
Customer did not leave a comment.valerie L.
Customer did not leave a comment.LINDY D.
The box van had a huge puddle in it when we picked it up and sand on the ground. So had to drive it back to my house to clean it out. Before use. They just handed us keys and was like here go get the box van. They didn't pull it around for us. That is the first time for me that they didn't bring it around.Barbara H.
Customer did not leave a comment.Rene L.
Customer did not leave a comment.Barbra B.
Professionalism at its best.DAVID G.
Customer did not leave a comment.Margit B.
Customer did not leave a comment.Samantha C.
Customer did not leave a comment.mark B.
Customer did not leave a comment.JONATHAN L.
Customer did not leave a comment.RICHARD M.
Customer did not leave a comment.CAROLYN P.
Customer did not leave a comment.Michael M.
Very smooth local move, could not ask for more, excellent APP easy to useMichael M.
Customer did not leave a comment.RAJESHWAR RAO K.
The staff are above par and very efficient. We will only rent from their establishment. The only downside is that they should be provided more vehicles!KATHRYN T.
The Missoula location was great! The Enumclaw location was average.Joyce S.
Windshield /windows were very dirty. The seats looked like someone ate chips & dropped all their crumbs in the seat. Before we took off we cleaned all the windows, and cleaned the interior.Lance B.
Staff was very helpful and made an otherwise burdensome moving experience much more tolerable. A good choice.DONALD K.
Customer did not leave a comment.AUBREY M.
Customer did not leave a comment.THERESA D.
Very good customer serviceTerry H.
Customer did not leave a comment.Jonathan F.
If I had the time or thought that this review would have an impact on customer service I would write a thesis in essay format. If anyone at u-haul actually cares to hear about my experience then please call me. 253 880 4774. I won't answer a number I don't recognize so please leave me a message with a call back number or continue to call until I pick up. The way I was treated makes me think I'm not getting a response from.ronald G.
Customer did not leave a comment.Terry S.
Customer did not leave a comment.Curt A.
This location provided the cleanest UHAUL truck we have used to date. very informative staff and great at letting us know how to use the UHAUL app and understand policies in full. loved it!LAUREN T.
Not a thing! The staff was great and the truck I rented was in excellent shape and clean.Debbie D.
U-Haul people I spoke to on the phone were very helpful and friendly- without exception.Mitchell B.
Customer did not leave a comment.verlin N.
I have used this location twice and each time the customer service was great. Location is easy to find and clean.Michelle D.
Customer did not leave a comment.SALLY ANN B.
Customer did not leave a comment.Tom J.
Customer did not leave a comment.LANA KAY B.
I had to go to three locations for our rental pick up. We were not in the system initially and when I was finally directed to a customer service representative on the phone (after waiting 45 mins), she yelled at me and was extremely disrespectful. I have two screenshots of the locations I had a reservation at (it switched from the initial pickup location when I was at the pickup location). Very disappointed and will likely not use Uhaul again based on the experience with the customer service representative on the phone. The individual at the site location was amazing, however, the fact that our reservation was not kept is extremely disappointing.Adrienne R.
The mobile app took too long to process the request.Rami O.
Customer did not leave a comment.Justin F.
Customer did not leave a comment.Daniel I.
Customer did not leave a comment.Andre G.
The person at the counter was very helpful, but she was as frustrated as I was with the UHaul software problems. I reserved the truck online and got a confirmation online. When I logged into 24/7 at the rental location it showed I had no reservations. The woman at the counter was able to pull up my reservation and point out the truck but could not give me the keys because they were in a locked box that I had to access through 24/7. It took the better part of two hours and many phone calls to finally get the keys. It was very frustrating. No one at UHaul seemed able to address the problem.ERIC W.
The truck I reserved wasn't there it was taken by someone else and was a huge ordeal just to get the stuff all figured out for me to not get wrong info for different truck. So ridiculous...Shawn M.
Dawn at the Enumclaw Plateau Heated Storage was extremely helpful. We appreciate her assistance while working through the app.William G.
Customer did not leave a comment.nicole H.
Customer did not leave a comment.James M.
Customer did not leave a comment.Jeffrey B.
Customer did not leave a comment.GERRY C.
Customer did not leave a comment.Danny B.
I love how there wasn't a fee for dropping it off a little late after hourspatrick C.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.eddie J.
Great attitude very nice storekevin C.
Customer did not leave a comment.Pamela B.
When I opt to have moving blankets with my rental, please have them available. No one informed me that you were out and though I did appreciate the attempts by the u-haul representative to find some at other locations (also were out), I had to purchase blankets from Goodwill to use to protect my antiques for my move. THAT was totally inexcusable. Also, the original vehicle I was assigned had not been cleaned out and the cargo area was full of trash. Again, the u-haul representative was quick to assign me another vehicle, but it was frustrating to deal with that after dealing with the lack of blanket issue..Raymond G.
Customer did not leave a comment.Jenisee J.
Nothing to improve after service is exceptional above and beyond.Robert C.
Customer did not leave a comment.Shaun M.
Customer did not leave a comment.MARY LOUISE G.
Not s thing. Excellent customer service.Ann L.
Customer service was excellent. This is a very good place to rent U-Haul.Servando E.
Everything was wonderful. No complaints!Connie T.
Customer did not leave a comment.Dustin B.
I love doing business in Enumclaw rather than going into "the big city."Inez P.
I live in Enumclaw, WA and we have two U-Haul locations I'm what would be considered a frequent flyer by renting U-Haul for moving, helping others move, picking up furniture, dump runs,etc. - I wouldn't do it any other way. I wanted to give a shout out to Vanessa at the Commerce St address in Enumclaw, WA - Love her! Every time I rent from her, i feel it's more than just great customer service. I appreciate the personal side and professionalism so very much - kudos to this amazing woman. Thank you!Rene S.
amazing customer service from Vanessa!PETINA P.
Real friendly respectful service , easy process.Jose C.
I reserved this rental back in July, for pickup at a uhaul store, blocks from my house in the Renton Highlands. Not only did I not receive a call from a representative a week before, days or hours before to confirm the rental, upon arrival, I was told my rental was not theres instead an hour away. After hearing of this, I received a confirmation text after the fact, that my rental was in another city an hour away. Having heard this, only option that representative told me was for me to go and pick it up, and to get there before someone else picks it up. I am appalled by the lack of customer service, as well as not having my rental at the location requested months in advance, and no one providing any compensation during this. I had to waste two hours out of my moving day because of this. For an almost $500 rental, this is a piss poor experience. I'm not expecting a full refund, but there was no remorse or concern given. Just a, "oh well" you can go pick it up. Having to already travel from Seattle to San Diego was long enough, this was a terrible start to my move. Please contact me back please.Brandon B.
The lady at Enumclaw Plateau Heated Storage was great. Her customer service was awesome and she helped make our move easier.Travis L.
Customer did not leave a comment.Marius G.
Customer did not leave a comment.Joyce R.
Customer did not leave a comment.brett J.
We arrived after they had closed. I was returning the truck two days early. When I called the number on the rental contract, I was told that I had to go through the process of returning the truck through my online account port. The cell service is horrible in that area and I had trouble connecting to your website. The person on the phone was VERY INEFFICIENT and NOT HELPFUL. They put me on hold and I was left on hold 20 minutes. In that time, I called my husband and he drove back to the business and we were able to complete the check in. However, this was unacceptable. No one came back on the phone and had he not come back for me I couldn't have checked the truck back in. I was 1 hour from our destination and it wasn't acceptable to drive the truck there and then back again the next day. I'm quite disappointed in the way customer service handled this (rather they ignored it!)Tod T.
Customer did not leave a comment.kelly K.
Customer did not leave a comment.Marylee A.
Worked out just fine. In and out real quick.......Philip T.
Customer did not leave a comment.rene S.
Customer did not leave a comment.William M.
Customer did not leave a comment.Sheryl A.
I returned my trailer with 12 hours to spare (after hours) and they charged me for an extra day because they checked it in late. I returned it at 10 p.m. and it was due at 10 a.m. the next morning. They apparently didn't notice it until the next afternoon and charged me. Uhaul tried to call them to get them to reverse the charge, but were unsuccessful.Robert K.
Customer did not leave a comment.Brent S.
Excellent customer service. We were very pleased with our experience.DEBORAH W.
Customer did not leave a comment.Les C.
It was a nightmare. It took over an hour to do the paperwork. They had one woman working there. She took us out, pointed to our truck and dolly and said there you go. I am handy capped and there was nobody there to help me load our vehicle on the dolly. I had no idea how to do it let alone the physical ability to do it. It took me over an hour to load our vehicle on the dolly. It took several days for me to recover from that. I asked her for a copy of the contract and she said she couldn't give me one because the company had already pulled it off her system. We almost lost our vehicle off the dolly because it wasn't attached correctly. We had to stop at another Uhaul in Auburn, Wa to get them to attach our vehicle properly to the dolly. They had to re-du the contract because it was all messed up. The Auburn location was great, but by the time we got everything straightened out, it took us half a day to get the Uhaul. It was a very frustrating experience for me and my wife.Mont S.
Very accommodatingWilliam H.
Customer did not leave a comment.John D.
Online Pre check in is useless. Does not save time. Items selected to be in truck (dolly) were not in truck and available to use. Billing issue led to conversation with a woman from corporate U-Haul that makes me never want to use U-Haul again.Jordan V.
Customer did not leave a comment.Zane T.
Customer did not leave a comment.lisa B.
What a nice friendly place to do business.TOM S.
Lower the pricePeter H.
Customer did not leave a comment.Joe M.
I cant think of anything.Ann L.