Customer Reviews for Equity Auto Sales
(U-Haul Neighborhood Dealer)

144 reviews

324 E Blackstock Rd   Spartanburg, SC 29301

(864) 574-2586

Office Hours

  • Monday - Friday:
    10 am - 12 pm / 1 pm - 6 pm
  • Saturday:
    10 am - 12:30 pm / 1 pm - 2:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(864) 574-2586

324 E Blackstock Rd
Spartanburg, SC 29301

Services at this Location:

Office Hours

  • Monday - Friday:
    10 am - 12 pm / 1 pm - 6 pm
  • Saturday:
    10 am - 12:30 pm / 1 pm - 2:30 pm
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Truck was okay but somewhat battered. Shiffter was rough. Had to shift. Passengeer side outside mirror was loose hard to hold in place. Manager seemed indifferent to broken items. over all okay.

gary b 
Rating:
3.0

Truck cab was filthy, sticky soda pop on console, dash board filth and had previous rental contract on dash, unknown looked like dried food on dash Asked a few questions on rental, was told to check what I booked.

Carla S 
Rating:
1.0

Customer did not leave a comment.

Brandon C 
Rating:
5.0

Customer did not leave a comment.

dreamer m 
Rating:
3.0

Our unit had not been cleaned and passenger side mirror was broke, truck operated good, thank you for the service

SARA F 
Rating:
5.0

Customer did not leave a comment.

Jacob Q 
Rating:
5.0

They were exceptionally nice to me because they allowed me extra time with the truck. My father passed and I had to go out of town while I still had stuff on the truck and they still was nice enough to allow me to get thru a tough time without giving me a tough time. I highly recommend them. Thanks again for your patience!

anthony m 
Rating:
5.0

Customer did not leave a comment.

Keith M 
Rating:
5.0

Nothing everything was good

Willie V 
Rating:
5.0

Customer did not leave a comment.

Triveda H 
Rating:
4.0

The experience was great.

Cheryl A 
Rating:
2.0

Customer did not leave a comment.

SAMUEL E 
Rating:
5.0

n/a

DIANE G 
Rating:
5.0

Very professional,super nice customer service.

deborah t 
Rating:
5.0

Great service!

Anthony S 
Rating:
4.0

I don't understand how locations can refuse equipment when I was told it could be dropped there.

MALCUS C 
Rating:
5.0

N/a

Angela M 
Rating:
4.0

Computer wants to charge me for additional mileage. I was given an extra 75 miles when truck was picked up and I had this in writing. They called uhaul and everything was straighten out.

MICHAEL M 
Rating:
5.0

Customer did not leave a comment.

SHEILA L 
Rating:
5.0

Customer did not leave a comment.

Anna S 
Rating:
5.0

Customer did not leave a comment.

Perri S 
Rating:
4.0

Was an easy pick up experience. Didn't have the size truck I reserved but quickly offered next size up and $50 off.

Jennifer A 
Rating:
5.0

Customer did not leave a comment.

Kalece L 
Rating:
3.0

There was a noet on the door saying “go around back to office” but there was only a garage in back. There were 2 separate driveways and buildings with no clear signage to indicate where to park or where to enter the office. Once a worker arrived from m lunch he was very friendly and professional though.

Velmer H 
Rating:
5.0

Great

Brandon M 
Rating:
5.0

Customer did not leave a comment.

Jessica G 
Rating:
5.0

Customer did not leave a comment.

RODNEY L 
Rating:
3.0

They gave us a truck EL1283D AD91002 that leaked on the inside of the bed from the roof of the truck, that resulted in some of my boxes getting wet. Luckily Nothing was damaged and Luckily My mattress and box springs was not damaged and I thought to cover them in plastic or Both would have been Wet! We should’ve been offered a discount on my bill, but we weren’t offered anything! He was nice when He was collecting my money, but when I went In, (because it was raining outside), to show the gentleman the pictures I took Of the water and my boxes, he Did Not seem interested and I was Rushed out of the front door like he had something else to be concerned with other than this leaking U-Haul truck he rented me! I thought His actions at that point were rude! Plus my boyfriend had to go park the truck, which I didnt Feel was his responsibility. It should have been theirs !

Janice P 
Rating:
1.0

Very rude at this location

Marlana D 
Rating:
1.0

Over charged me

Rechina F 
Rating:
1.0

Extremely unprofessional personnel. They charged me $1,600 over. They didn’t calculate the mileage right and overcharged me. When I called that location’s office (Spartanburg, SC) they said I am making this more difficult than it already is. They hung up on me and after I kept calling to see when my money will be reimbursed, they wouldn’t pick up the phone. I am extremely disappointed and won’t ever use this location again. Extremely unprofessional!!!!

Ghenadii B 
Rating:
5.0

Customer did not leave a comment.

Brian R 
Rating:
5.0

Keep up the good work an continue being courteous

Kimberly B 
Rating:
5.0

Nothing

Linda M 
Rating:
5.0

The site rental was great ! Very friendly! But your app / website is not — its very awkward to us and bounced me around several locations before sending me to the one I originally wanted … I was glad to talk to someone at equity Auto because they sorted out a lot of stuff that the website did not.

Paul F 
Rating:
2.0

They did not have the equipment that I reserved online such as the dolly furniture and the appliance dolly did not have either one of them

Steven J 
Rating:
5.0

Customer did not leave a comment.

VIOLET W 
Rating:
5.0

Customer did not leave a comment.

Leisa B 
Rating:
5.0

Customer did not leave a comment.

Tim S 
Rating:
2.0

The passenger part and cargo part of uhaul was invested with ants. As we began driving down road the ants started coming out of the vents and out from under the seats. We made it to our destination which was only 15 mins away. We sprayed the truck everywhere and let it sit for a little bit yet it was only a temporary fix. The ants came back worse. I ended up with ant bites all over my feet and legs and a few on hand. My daughter had them on back of her legs. It was completely unbearable. We notified the place we rented he stated he had just treated the field for ants I told him how bad they were and he said okay. When returning the uhaul because we we decided to just use a pick up truck for remainder of loads. We noticed that where the uhaul was parked was a huge ant pile and no grass all other uhauls were parked in grass or in gravel. This experience was the worst we have ever had and I will never use him again. He never looked at uhaul or even va E outside when we rented it. On top of that, we previously went to another location and they didn’t have one available so she reserved a uhaul for us when arriving to new location he was renting a uhaul so we waited. We learned that the uhaul we reserved was the one we’re had reserved, but he did have another one so all was well. Till it wasn’t. I don’t feel like we should have to pay full price for such a terrible experience.

KENDRICK R 
Rating:
1.0

Don’t charge people extra when they paid what they was supposed to. I’ll make sure to never use uhaul again

Keenya B 
Rating:
1.0

When I showed up to pick up my truck the evening I scheduled, I couldn't pick it up because no one had left a key for me to do so, even though I'd arranged for 24/7 pickup. Uhaul customer service rescheduled my pickup for 9am the next morning, which is when the business's website states it opens. Upon arriving at 9:30am, there were 3 men outside working, claiming that you weren't open yet, but told me the person in charge of Uhaul was inside and to knock on the door. I knocked on the door, sure enough he was there, but told me that technically he didn't open until 10, even though, once again, the business hours posted online state 9am. So even though 4 men were there working, I was made to wait outside until 10am just to be handed keys to the truck I was supposed to pick up over 12 hours again. Disgusting.

allison g 
Rating:
1.0

Customer did not leave a comment.

Keanna G 
Rating:
4.0

Customer did not leave a comment.

Monica H 
Rating:
4.0

We were able to quickly pick up the truck with the online registration completed. The gentleman that helped us was friendly. Overall experience was convenient. We would recommend uhaul anyday!

James E 
Rating:
5.0

Customer did not leave a comment.

jack b 
Rating:
5.0

Customer did not leave a comment.

PARTHKUMAR P 
Rating:
5.0

everything was perfect!!!

Steven M 
Rating:
3.0

Better customer service

Rodney F 
Rating:
5.0

Customer did not leave a comment.

Greg B 
Rating:
1.0

Fix your app! The self 24/7 app does not work!!!! Customer service wait time is a joke, and takes forever to speak to someone in the event of an emergency. And the directions for self use are horrible! All around awful experience

Michael M 
Rating:
1.0

Truck was dirty, had trash, was sticky, had a smell on the inside. Drivers window handle was broken, check engine light was on, side mirror was cracked, bumper broken and dent on side of vehicle.. Sales rep was polite but I was told incorrect price for mileage, additional insurance was just added to My total with out permission or explanation. I was told to return truck the same day and had to ask for the full 24 hours. I would not recommend this site to anyone to rent from.

Michael L 
Rating:
5.0

Pierre Gentry was very organized, polite, and prepared when we arrived EARLY to pick up our truck. I couldn’t praise him enough! He accommodated our needs perfectly, and the truck we rented was well maintained, though it has over 138k miles logged. We were not charged any unexpected fees, and Pierre adjusted the final charges to reflect the additional miles logged beyond the estimated miles. We would definitely recommend that facility to anyone we know needing a moving truck near Spartanburg, SC.

Frank H 
Rating:
5.0

Customer did not leave a comment.

Alena P 
Rating:
4.0

Customer did not leave a comment.

John B 
Rating:
4.0

Customer did not leave a comment.

April A 
Rating:
3.0

Customer did not leave a comment.

Kiptena D 
Rating:
5.0

Customer did not leave a comment.

frances b 
Rating:
5.0

Customer did not leave a comment.

CORNELIUS S 
Rating:
4.0

Customer did not leave a comment.

PERCELL W 
Rating:
5.0

Customer did not leave a comment.

FRANCES G 
Rating:
5.0

Customer did not leave a comment.

erica t 
Rating:
2.0

Can was not clean pills from previous person found on floor stunk of body odor. Wiper fluid leaked while driving making wind shield horrible to see through. Could not check oil as dip stick would not come out. Was told when asked that they were giving me the worst truck to get it out of there. Had to buy a portable charger because the Truck had no way to charge my phone which I needed for GPS. Sticky substance on floor in cab of truck

SHERRI G 
Rating:
5.0

Customer did not leave a comment.

CARLA C 
Rating:
4.0

Customer did not leave a comment.

Joseph S 
Rating:
3.0

Customer did not leave a comment.

Christopher B 
Rating:
4.0

Great team and friendly staff. I will be back. A+++ 5 *****.

John C 
Rating:
5.0

Customer did not leave a comment.

Nicole A 
Rating:
5.0

Customer did not leave a comment.

Tammy J 
Rating:
4.0

Igual necesita apagar la luz del motor

JOSE P 
Rating:
5.0

Great guys, greatest service overall from U-Haul so far. Will be using them again in about a week or so.

Cheryl H 
Rating:
5.0

Everything was excellent

DONALD M 
Rating:
5.0

Everything was great .

Kathy T 
Rating:
5.0

Great service and they get you what you need ASAP. Every time

Broderick G 
Rating:
2.0

Customer did not leave a comment.

SARAH R 
Rating:
5.0

The staff at this facility were very customer-friendly. I was in and out of the facility very quickly as the rental process was flawless. I will defiantly use this UHAUL location again when the need arises. Yes, I will recommend this location to friends and family.

Rosie O 
Rating:
5.0

Customer did not leave a comment.

Nebreika C 
Rating:
4.0

Customer did not leave a comment.

Zedeta M 
Rating:
5.0

Very friendly and nice

April A 
Rating:
5.0

Customer did not leave a comment.

LISA S 
Rating:
5.0

Customer did not leave a comment.

PAULA L 
Rating:
5.0

Customer service was exceptional. Team assisted with hook-up and provided some great pointers that allowed for a productive trip. Definitely recommend this location.

Brandon D 
Rating:
5.0

Customer did not leave a comment.

Dain M 
Rating:
1.0

I parked the truck and went inside an old rundown converted house. I was told the truck needed to be parked in a different location. I went back outside, now raining and moved the truck. I went back in. I was asked to go back out and take a pic of the fuel gauge and odometer. I did. I went back in. I was asked to bring in the dolly and furniture pads. After two trip to bring them in in the pouring rain I was completely soaked I was finished, well almost. I was asked to make sure the pads were place in another room (of the old house) and to make sure they weren't blocking the walkway. Now I was done.. I should have driven the extra 15 miles to the large regional center in North Spartanburg.

Robert R 
Rating:
5.0

I must say that the representative for this location was better than most he was professional and accommodating to the needs of his customer . ( David ) thank you for all your help.

Jerome B 
Rating:
5.0

The location and the office were not well-marked, which would have been helpful.

MICHAEL I 
Rating:
1.0

Control-Alt-Delete!!!

Joel M 
Rating:
5.0

Customer did not leave a comment.

Julia L 
Rating:
5.0

Customer did not leave a comment.

Damion G 
Rating:
5.0

Customer did not leave a comment.

pamela t 
Rating:
5.0

Customer did not leave a comment.

Maurice G 
Rating:
1.0

I Left my car outside of the establishment because they said I could. I returned the uhaul at 5:20 pm although I received a text message saying that it was due back at 7:30 pm. As soon as I pulled up Carmichael told me that I was late and I said how so when I received a text saying 7:30 pm. He also stated that 2 females that claimed they knew my car was going to mess it up but the people that he described were unfamiliar and I have no problems with anyone. As soon as I left the uhaul office I went to spinx and got some gas and as I got out of the car I noticed that it was scrape marks on my rims and it look like someone had stuck a crowbar in between the rim and the tire and took a noticeable piece of my tire off and I have brand new tires on my car. I will not recommend anyone to rent from you all ever again or leave anything on your property !

Jeffrey H 
Rating:
5.0

Wonderful experience at this location, but the pickup of the uhaul beforehand and reservation process was a nightmare.

Emily E 
Rating:
5.0

Customer did not leave a comment.

Kip M 
Rating:
2.0

Misleading as to how much it will cost. It states on line that it is 19.99 then I got ins. For 14.00 and I knew I had to put gas in it but it said nothing about per mile. I ended up paying almost 100.00 for 2 hours. That's crazy.

Terri W 
Rating:
1.0

Dropped off trailer within 24hrs and they did not put it in system till after 3 days and tried to charge me a $21 late fee. Had to call and argue with them about when I returned it,they changed their attitude when I told them I had pictures to prove when I returned it. DO NOT RECOMMEND RENTING FROM THEM!!!

brian m 
Rating:
5.0

Customer did not leave a comment.

Maryssa M 
Rating:
5.0

Customer did not leave a comment.

Kewanna A 
Rating:
5.0

Everything was excellent

Lonnie M 
Rating:
5.0

Friendly and helpful.

Donald C 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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