Customer Reviews for Equity Auto Sales
(U-Haul Neighborhood Dealer)

Rating:

4.0

This is more about the system tha the drop off location. I dropped it off i a place 20 mins closer to the new apartment. They couldn't check me the van in because it wasn't supposed to be there. It took me 2 hours on the phone the pone with uhaul to get it checked in and then chatged me an extra day because it was checked in late. Another phone call got the late fee refunded. I did not need this run around on check in.

Rating:

5.0

Nothin! The young man I spoke with who gave me the keys for the truck was fantastic. Super thorough, quick, friendly. Great, easy, quick experience

Rating:

5.0

The Staff were nothing short from Amazing!!!!

Rating:

5.0

The staff were great, friendly and didn’t have me waiting to handle my request. I also like that the location was nearby.

Rating:

2.0

Fix ur computer

Rating:

5.0

Great customer service! The truck was very clean and fresh smell to it like a car that had just been detailed! The office staff were excellent! U-Haul would rate this office as an A+ rating!!! Thank you for helping us make this a smoother experience!!!

Rating:

5.0

Loved the service from my representative. Answered all the questions I had, and helped me get my U-Haul for moving.

Rating:

2.0

I get charged over 124 dollars and I used the truck hour and half... the trucks said 29.99 ????

Rating:

3.0

ALL warning lights were on! Truck drove well but was not at ease as a driver.

Rating:

5.0

Everyone that worked at this location was so nice.

Rating:

1.0

The truck we reserved was unavailable and we were sent to two locations to pick it up but neither had it so we had to rent a smaller truck. The provider said the truck had a full tank of gas. It did not. It had a half tank. The. We received a bill for an overage of 8000 miles which we somehow drove in the less than 28 hours we had the truck which is geographically impossible. If we drive at 60 mph non-stop it would take 106 hours to drive that many miles. When I called customer service instead of correcting an obvious mistake. We drove 176 miles I was told someone would get back to me within three days.

Rating:

1.0

Reservation was at 9am to pick up U-Haul. Had to wait an hr for place to open at 10am. No one said anything about not being able to pick it up until 10am. Dude also didn’t give me the moving blankets I ordered.

Rating:

5.0

Staff was friendly, professional and proficient.

Rating:

1.0

The truck was roach infested

Rating:

3.0

No one was there

Rating:

2.0

Inside truck was dirty, and they were late.

Rating:

3.0

Online reservation was a nightmare and far from convenient. Had a reservation that was confirmed and got a call the morning of saying that someone had rented the truck and wasn’t going to return it before my appointment time. Rep from a different office moved my reservation to a different pickup location 20 minutes further away without my consent. Had to call uhaul and have them assist with reservation. Uhaul now insists on using mobile app to complete the pickup and return process which was far from convenient or easy plus glitchy. The issues continue on. But dont have the energy to type it all considering everything I dealt with today. As far as this location for pickup everything went smoothly. Just disappointed in Uhaul as a company and how far standards and satisfaction seemed to have declined as compared to my past experiences.

Rating:

1.0

Customer Service is terrible. Credit card fraud. Worse service ever. You will learn more if you call me 1t f[redacted],

Rating:

1.0

I show up for the rental, he documents 7/8 of a tank when it had 3/4. I drove 20 miles and put 3 gals in the tank to avoid the fuel charge. I believe it had 7/8 when i returned it. He hits me with a 2 gal fuel charge. So for 20 miles, i consumed 5 gals, with half that mileage not loaded. I simply will not use this location again.

Rating:

5.0

It was very fast and efficient.

Rating:

3.0

I drove the truck 15 miles. Charged me $30 for fuel surcharge. My next rental won’t be a U-Haul

Rating:

2.0

My card was charged twice for my rental…I picked up the rental on Jan 4 and returned it on Jan 5th. The first charge was $122.89 and another charge hit my account for $119.39. I’m not happy and need answers.

Rating:

5.0

All was good and friendly.

Rating:

4.0

Double-check that the charges are correct when the customer is signing the contract. I didn't sign up for Smartmove online, but it was on the contact I signed. I should've checked for myself, but I assumed that the charges were for things like the truck, estimated mileage, and taxes.

Rating:

5.0

I just can't express how pleasant the experience was. I would recommend this BO company to everybody. Thank you may you continue with your success..

Rating:

5.0

Customer service was excellent.

Rating:

3.0

It was after hours when we dropped the truck off. Very small area but the key box directions were very good.

Rating:

3.0

It's very difficult to get confused, everything is in one place

Rating:

1.0

The website allowed me to reserve prior to the business opening, which was not an available service. The first truck would not crank and had a transmission issue the second truck was stuck in the grass and on empty. U-Haul cost me an extra hour on movers, which was more than the cost of the truck! For all of these issues the cost of the rental should be refunded. This would be directed to the person who Pierre would report to. Also, if your business opens at 10, don’t show up at 10 on the dot with Chick-fil-A still needing to unlock the business and turn on computers. My google review will reflect the same. You should no longer be able to franchise.

Rating:

2.0

Our reservation was set for 8am but it didn’t open until 10 and even then the employee wasn’t on time resulting in a two and a half hour delay for our moving plans. The truck smelled of weed. U-Haul needs to update service hours.

Rating:

3.0

Truck was okay but somewhat battered. Shiffter was rough. Had to shift. Passengeer side outside mirror was loose hard to hold in place. Manager seemed indifferent to broken items. over all okay.

Rating:

3.0

Truck cab was filthy, sticky soda pop on console, dash board filth and had previous rental contract on dash, unknown looked like dried food on dash Asked a few questions on rental, was told to check what I booked.

Rating:

3.0

Our unit had not been cleaned and passenger side mirror was broke, truck operated good, thank you for the service

Rating:

5.0

They were exceptionally nice to me because they allowed me extra time with the truck. My father passed and I had to go out of town while I still had stuff on the truck and they still was nice enough to allow me to get thru a tough time without giving me a tough time. I highly recommend them. Thanks again for your patience!

Rating:

5.0

Nothing everything was good

Rating:

4.0

The experience was great.

Rating:

5.0

n/a

Rating:

5.0

Very professional,super nice customer service.

Rating:

5.0

Great service!

Rating:

4.0

I don't understand how locations can refuse equipment when I was told it could be dropped there.

Rating:

5.0

N/a

Rating:

4.0

Computer wants to charge me for additional mileage. I was given an extra 75 miles when truck was picked up and I had this in writing. They called uhaul and everything was straighten out.

Rating:

4.0

Was an easy pick up experience. Didn't have the size truck I reserved but quickly offered next size up and $50 off.

Rating:

3.0

There was a noet on the door saying “go around back to office” but there was only a garage in back. There were 2 separate driveways and buildings with no clear signage to indicate where to park or where to enter the office. Once a worker arrived from m lunch he was very friendly and professional though.

Rating:

5.0

Great

Rating:

3.0

They gave us a truck EL1283D AD91002 that leaked on the inside of the bed from the roof of the truck, that resulted in some of my boxes getting wet. Luckily Nothing was damaged and Luckily My mattress and box springs was not damaged and I thought to cover them in plastic or Both would have been Wet! We should’ve been offered a discount on my bill, but we weren’t offered anything! He was nice when He was collecting my money, but when I went In, (because it was raining outside), to show the gentleman the pictures I took Of the water and my boxes, he Did Not seem interested and I was Rushed out of the front door like he had something else to be concerned with other than this leaking U-Haul truck he rented me! I thought His actions at that point were rude! Plus my boyfriend had to go park the truck, which I didnt Feel was his responsibility. It should have been theirs !

Rating:

1.0

Very rude at this location

Rating:

1.0

Over charged me

Rating:

1.0

Extremely unprofessional personnel. They charged me $1,600 over. They didn’t calculate the mileage right and overcharged me. When I called that location’s office (Spartanburg, SC) they said I am making this more difficult than it already is. They hung up on me and after I kept calling to see when my money will be reimbursed, they wouldn’t pick up the phone. I am extremely disappointed and won’t ever use this location again. Extremely unprofessional!!!!

Rating:

5.0

Keep up the good work an continue being courteous

Rating:

5.0

Nothing

Rating:

5.0

The site rental was great ! Very friendly! But your app / website is not — its very awkward to us and bounced me around several locations before sending me to the one I originally wanted … I was glad to talk to someone at equity Auto because they sorted out a lot of stuff that the website did not.