Customer Reviews for Established Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Established Towing

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CARLOS T. on

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Notting they was perfect

SCOTT M. on

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Customer did not leave a comment.

WENDY W. on

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Cargo trailer was so old it had a leaky tire, it squeeked with every mile we drove, it didn't feel safe, but we made it.

William N. on

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Most of my issue is with U-haul in general. Firstly I rented a truck for 24hrs doing a one way trip. Then immediately after picking up I called U-Haul because my closing was pushed back and I wasn't going to make the 24hr window. I asked to extend my rental another 24hrs and was on hold for about 30min. After being transferred around on the phone I finally talked to someone who said I was all set. The following day the U-Haul company in Hampton is calling me asking where the truck is because someone else has it reserved for the day I extended into. So me feeling frustrated and rushed I emptied my truck and returned it first thing in the morning on Saturday so the truck would be available. All while fully getting charged by U-Haul and I believe overcharged. Overall I would not use U-Haul again after this experience.

ron k. on

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Representative did not immediately have a trailer available. When I told him I needed something right away as I was leaving town that day, he went out of his way to find a trailer for me. Also, there were two gentlemen who were exceptionally helpful when it came time to hook up the trailer. All 3 guys were super!

Jenny H. on

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The staff made the rental pickup and return very easy. Would definitely rent from this location again!

Robert L. on

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Make sure you see the person who is actually renting the truck information in person before you charge their card and release the truck

Michael M. on

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Still waiting on a call back as to why I was charged a cleaning fee when the truck was swept and we fully filled it up

KATHERINE H. on

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RICHARD P. on

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RICHARD P. on

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william a. on

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Friendly and helpful people.

Frank L. on

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Everything was fine

Matt W. on

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The team at this location did an excellent job and the rental truck and trailer worked perfectly for my needs. Although I picked up the truck with 3/4 tank of gas and required to return it at the same level or above, I filled the tank prior to returning it as a gesture of my appreciation. Great job! Thank you.

Kimberly F. on

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Henry U. on

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The condition of the cab of the truck was not good - several layers of liquids spilled on console and center seat. Whose responsibility is it to clean this up?

JOHN D. on

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thomas W. on

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Very courteous and friendly

Jessica H. on

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Wicked friendly customer service

jerry m. on

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Attendant did not advise me that there was a significant charge for dropping trailer at his location. Very little space for rental vehicles. Nobody answers telephone at any U-Haul central numbers or at rental sites. Very frustrating experience.

Alfred L. on

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James A. on

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I love this uhaul station there also my gas station cause the people there are so helpful! What a great choice for the new hampton spot! Ty guys!

Holly E. on

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Alexander L. on

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The only comment I have, is that I scheduled my pickup of the trailer from a location closer to me. That location did not have the trailer, even though it was reserved and said they had one. U-Haul reservation somehow magically changed itself to the other location, which did have the trailer.

Eileen R. on

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Derek R. on

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ROBERT F. on

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Closed gas station only saw it because another uhaul truck was pulling in.

Victor S. on

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joe l. on

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Linda C. on

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Therese D. on

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