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Richard A
Customer Reviews for Eternal Kutz & Designs Barbershop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was processed quickly and treated kindly. I appreciate the location which is between my 2 destinations.
Haleema AI pulled up to the address and all I saw was one u-haul truck parked, no real parking lot, no signage designating where to drop off the car. I was trying to figure out if I was actually at the right place when a young man comes from around the back of the building and tells me I can “give him the keys”. The young man had nothing on that even indicated he was affiliated with U-Haul so I asked him where the drop off box was. He became irritated and walked away. Next the owner came out and said his son told him to come “tell this lady to just leave the truck”. I explained to the owner that I just pulled up to a location and a young man with a durag on tells me to just “give him the keys”. Since I am the one that financially responsible for this truck, I’m either dropping the keys in a box or someone is processing the return and giving me a receipt. The whole time me and the owner are talking, his son was in the back scowling. The fact I was made to feel like I was causing a problem by not just handing the keys to some random person with no credentials still pisses me off. The young man - although I’m sure is hard worker - needs to grow leaps and bounds in customer service. The owner really should spend more time educating his son on proper customer service interactions instead of trying to check a customer on his son’s behalf. Would never recommend this location to anyone, my husband was pissed at how the young man interacted with me. I can only imagine how the owner and his son would have treated me if my husband had not pulled up right behind me.
MONICA DSmooth easy transaction and great customer service
Chanel MHad a wonderful experience with the young man that was helping me out. Nice location as in almost made me want to get a haircut lol very knowledgeable and explained it very well to me for me to understand everything went as smooth as I expected besides that I didn’t realize 20 miles comes faster than you would think so by far being there I didn’t know this location was a U-Haul. I would rather deal with these mom and pop places, then going to a corporate office where the lines are out the Ying yang.
Michael SExcellent Customer Service
Tequila CWhen I picked up the truck, there was garbage in the back. The gas tank was less than half full so I had to go fill it up before I could start using it. They had no pads at the place so he sent me to another U-Haul place to get the pads I paid for. Then a couple of days later, someone was trying to order items on the credit card I used at this dealership. He took a long time checking me out with the truck and instead of swiping my credit card he hand typed in my credit card numbers and it took like 5-10 minutes. My cc usually never leaves my hand so I know he stole my cc numbers since this is the only transaction where I didn’t swipe the card myself. I’m very upset since I now have to spend a lot of changing my auto pay withdrawals for when I get my new credit card.
Charles WThe location is very poor. I would not recommend anyone to pickup a rental at this location.
KEVIN NThe truck is very dirty with smoke smell. Obviously it is not cleaned.
Yue WStop adding random fees including the gas fee because when we pick it up we had to add 120$ of gas then pay another fee for “gas”
nicholas cNone at this time.
John SCustomer service wasn’t good improvement with checking gas and mileage and communication with each other from site to site l pay at one site and pick up at another no one was there waited about 20 minutes to get the truck overcharged me l put 30 dollars in gas l should have gotten my money back and less charge for gas Of 130 dollars
Blanche WDid a self serve drop off
Thomas OFigure it out yourself
Bishara AThe location was great - the app was terrible. It took me a half hour to get into the truck, and then a half hour to check it in, because the app was buggy. I would use this site again - I would try to avoid using the app.
Chris NI did not add coverage when making the reservation but the guy add on there without me knowing and took a bit for us to get going. The amount that was charged was incorrect.
Dinero F