I did mobile pickup. There was poor service in the area there was no one around for help and the equipment I ordered wasn’t with the truck. The truck was dirty.
Emily N
Eternal Kutz & Designs Barbershop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Milwaukee, WI 53216
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The truck I used seat didn’t move forward
Lakeitha HThe person renting the Uhaul’s is very nice and a peoples person.
Essence WWhen I first went there, there was no-one available to help me and I was told to come back later. Severa hours later when I returned around 5 PM there still was no one available. I was told to call the number on the window and after multiple attempts and being hung up on, I finally was able to reach someone and was told that it would be 15 minutes before he could arrive. I sat outside and after about 20 minutes the person called me to ask where I was even though I was sitting outside their shop. When I went in the guy was eating food and trying to help me while he ate. He was helpful but it was not professional. Everything was done on my phone, and I noticed the $15 insurance coverage was already included (I intended to get it, but it should not have been checked). I thought the guy told me I had the truck until 11am the next day. The next day I turned the truck in at 12:30 pm (admittedly an hour and half late, since I thought it was due at 11 am) and handed the keys to the worker who requested them (I also made sure I took pictures of the truck). 2 hours later I get a call from a woman at U-haul asking me where the truck was and that it was supposed to be back at 11pm the night before. I was baffled. I told the lady it was parked on their lot where I got it and that I gave them the keys (they only had 2 other trucks on their lot, how could they miss it?). She being snarky said, "Well I called them before calling you and I don't know cause I'm not there." She then said she would call them again and I never heard back from her. When I got my final receipt, they had charged me for 2 days rental and 2x the insurance coverage. Honestly, this was my worst experience with them and terrible customer service.
SINCLAIR BOwner was helpful and friendly!
LAURA A