I was processed quickly and treated kindly. I appreciate the location which is between my 2 destinations.
Haleema A
Eternal Kutz & Designs Barbershop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Milwaukee, WI 53216
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Customer Reviews
- 3.5 Average Customer Rating
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I pulled up to the address and all I saw was one u-haul truck parked, no real parking lot, no signage designating where to drop off the car. I was trying to figure out if I was actually at the right place when a young man comes from around the back of the building and tells me I can “give him the keys”. The young man had nothing on that even indicated he was affiliated with U-Haul so I asked him where the drop off box was. He became irritated and walked away. Next the owner came out and said his son told him to come “tell this lady to just leave the truck”. I explained to the owner that I just pulled up to a location and a young man with a durag on tells me to just “give him the keys”. Since I am the one that financially responsible for this truck, I’m either dropping the keys in a box or someone is processing the return and giving me a receipt. The whole time me and the owner are talking, his son was in the back scowling. The fact I was made to feel like I was causing a problem by not just handing the keys to some random person with no credentials still pisses me off. The young man - although I’m sure is hard worker - needs to grow leaps and bounds in customer service. The owner really should spend more time educating his son on proper customer service interactions instead of trying to check a customer on his son’s behalf. Would never recommend this location to anyone, my husband was pissed at how the young man interacted with me. I can only imagine how the owner and his son would have treated me if my husband had not pulled up right behind me.
MONICA DSmooth easy transaction and great customer service
Chanel MHad a wonderful experience with the young man that was helping me out. Nice location as in almost made me want to get a haircut lol very knowledgeable and explained it very well to me for me to understand everything went as smooth as I expected besides that I didn’t realize 20 miles comes faster than you would think so by far being there I didn’t know this location was a U-Haul. I would rather deal with these mom and pop places, then going to a corporate office where the lines are out the Ying yang.
Michael SExcellent Customer Service
Tequila C