I got charged for safe move coverage and I never opt in for it. Tried to call customer service, waited for 50 minutes just to get disconnectedWangsen X.
Customer Reviews for Executive Inn & Suites
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Over charged for mileage, charged for cleaning, over charged for rental. Never checked truck when I returned it. Terrible customer service. Very poor reflection on U Haul.Daniel T.
THEY TOLD ME THAT I HAD TO GET THE INSURANCE AND I WAS TOLD BY THE UHAUL CUSTOMER SERVICE I DIDN'T HAVE TO. I AM IN THE PROCESS OF DISPUTING THE CHARGES.Crystal B.
Was supposed to be contactless encounter. But it was not and even though I filled out all the information on the website had to resubmit some stuff when we got there. Overall was a goodJESSENDA LEANN S.
The locks are annoying had to wait 2 hrs to get the lock off because the code was not working. That messed up my whole schedule and I was not able to return it on time.Anna W.
Fix the mobile returnIsaac D A.
Well it was a parking lot with no personel or key dropBENJAMIN H.
The truck had damage on the front, and smelled as if it had spent most its life in a cattle barnEDWARD L.
Customer did not leave a comment.John C.
Customer did not leave a comment.JEFFREY S.
The front desk person was chewing gum, whistling and never went over any of our charges. â€œAlwaysâ€ and I mean â€œAlwaysâ€ tell them â€œNOâ€ extras of anything cause they will charge you without you knowing of these additional charges and they have plenty of extras they will put on your receipt. I'm sure they get commission on these extra fees they pad on but this is so not right for the consumer. I never was mentioned of any of them until after you notice your receipt and your card done been charged. I tried to dispute charges at the location that charged me and the manager never pulled up my account and was very unprofessional and rude!! If you simply want just the Uhaul charge and no extra for this, please tell them this as the first thing you mention to the representative!!!!RICKY P.
I was charged for two rental periods even though I turned the equipment in within 24 hours?? Since when does equipment rental last for less than 1 day?HUNTER A.
The truck was not in good mechanical shape. The front end shook the entire trip and was difficult to handle. It was hard to start and used an excessive amount of gas, causing me to think the engine had not been maintained in quite some time.WALLACE H.
Customer did not leave a comment.ARTHUR M.
Customer did not leave a comment.CHRISTOPHER L.
Staff was friendly!Kenneth W.
Specifically for the trucks, I'm surprised with the advancement of engine technology, uhaul has not yet adopted more fuel efficient engines in their trucks. For families moving long distances, the fuel usage can be a heavy burden.Adam W.
Customer did not leave a comment.RAUL R.
Customer did not leave a comment.Joseph G.
I was not happy my pick up location was changed. I had made arrangements to pick up our truck from the Kell location the Thursday prior.JODY L.
Have a dolly available to cut down on the move time. I reserved one but it was not on the truck. But they were very nice about me returning the truck two hours late.Kimberly H.
Customer did not leave a comment.Krystal G.
Customer did not leave a comment.michelle B.
Customer did not leave a comment.MELODY K.
Customer did not leave a comment.Abduhl B.
Customer did not leave a comment.William W.
The desk clerk tried to rip me off. My online reservation cost was $148, but when I got there he attempted to charge me $291 if I used a card and $391 if I wanted to pay cash. I ended up paying $162. I won't go there again.Walter G.
The manager at the rental was very RUDE and check your paperwork because he charged me for insurance and I never asked for anytime of insurance.Lameeka G.
Went well. Start to finish. Local owner was first rate.Edward C.
Customer did not leave a comment.Lane S.
Get new locks for the vehicle.Detrick W.
more trucks and trailers and dollies at this locationJOHN ARVID B.
Customer did not leave a comment.Robert A.
Odd as it was to drop off the truck at a hotel, the drop off was quick and stressfree.Ernest P.
Customer did not leave a comment.Angela E.
This part of town was sketchy and out of the way.Hannah S.
The person I dropped the truck off with was extremely rude. I would fire this guy if I were you. He asked if I checked in online. I told him I didn't know that was an option then he just said very irritatingly you can go.james G.
Have truck and trailer ready to be picked up. The delay cost me at least 2 hours delayWilliam B.
Customer did not leave a comment.Jose M.
Customer did not leave a comment.Malisa D.
Customer did not leave a comment.Kyle T.
The owner of the business cursed at me because his door was not working properly it hit the door stop by accident. He even told me to get the fâ€”k off his property and told me he wasn't going to rent me a truck. I have never been so insulted in my whole life. I have to deal with customers in my job and if I ever talked to them like the owner of the property did me I would be fired. The truck ran great but it was covered in dirt. You could barley see out of the windows. It will definitely make me think before I rent another uhaul again. Especially if I see that address as a pickup location.Clifton Z.
He yried to give me 6hr but i could qualify for 24 hr he a crockamanda M.
Need better U-haul sign in front of Motel, drove past it first timeWilliam B.
I was giving miles of 151 and my miles was 117 and I still had extra miles to pay and that doesn't make any senseBridget O.
not charge me for more mileage than I droveJeff G.
Executive Inn and Suites was fast, easy and friendly!Haley G.
My experience is always awful if I could find another company I would in a hard beat It is never at the location I always have to pick it up somewhere else and I think I should get a discount for my in-convenience to have to go elsewhere further and have to pay more money because it is further away but your supervisor did not think so. And not just this time but every time I have some sort of issueterry T.
Customer did not leave a comment.Scott P.
Customer did not leave a comment.john A.
Customer did not leave a comment.Justin C.
We returned the vehicle on time and less than the mileage we payed for and the guy didn't even turn it in until a week and a half later because a lady called to ask where it was. Then I received a bill via attached this e-mail. I am not paying this bill in fact we are owed money. If my debit card is charged I will dispute it and contact my lawyer. Thank you, Kenneth HustKenneth H.
Customer did not leave a comment.Tanya C.
Customer did not leave a comment.John C.
Customer did not leave a comment.Lynnell B.
Customer did not leave a comment.Kenneth W.
Rusty Freeze made this an excellent experience. The location was ok I guess but any concerns I had I dealt with Rusty and he was more than helpful.Bobby A.
The guy seemed like a scheister. I think he wanted to charge me more, but thankfully I set it up on the phone.Gary M.
Customer did not leave a comment.Amber W.
Customer did not leave a comment.Shane R.
Customer did not leave a comment.Paulino M.
The location was a bit far from where I was in Wichita Falls, TX. I know I padted several Uhaul location before driving the 14 miles to this location.Robert K.
Uhaul representative was not there. A hotel desck clerk had to assist me. She did not have a clue and called I guess the owner. When I dropped off the rental my charge was higher than what was estimated.I was charged insurance without being asked if I wanted insurance. I asked if I was charged for insurance and was told no an to just look at my email. The gentleman could not tell me why the amount was higher. â€œJust look at the emailâ€ he said. When I did look at the email it was at that time I noticed the charge for insurance. I WILL NEVER GO TO THIS LOCATION AGAIN.Christian K.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Blake A.
Customer did not leave a comment.MATT M.
No drop box at this location, but not a long walk to the front deskMark W.
The drop off place appeared to be just an empty gravel lot, no signs indicating an office at all. After some phone calls to other drop off places they did inform me that the office was a motel desk at the corner of the block. They tried to be helpful but when they told me that my car was ready to be driven off the dolly the car wouldn't come off. After I exited my car and inspected! I found that the safety chains were still connected to my car possibly causing damage to my undercarriage and/or installed equipment under there. When I informed them about the chains they went about disconnecting the chains and telling me to go ahead and back my car off, I rechecked and found that they had only disconnected one of the chains. They were totally uninformed on the procedures of loading and/or unloading the car dolly. They did try to be helpful but, again, may have caused damage to my vehicle due to inattentivness or being uninformed. Due to bad weather(ice), I did return the dolly one day late and I was unquestionably charged for that extra day. Uhaul does dictate safety first when questioned about late returns and promises to work with customers in such cases. This place did fail me.jeronimo R.
Customer did not leave a comment.Timothy G.
Customer did not leave a comment.RAKESH P.
Very friendly and customer caringDARRELL S.
Extremely great customer service.Joseph B.
Great location and easy to access. Very good customer serviceCesar D.
Customer did not leave a comment.George F.
Said he didn't have me down to drop off there and I had an email stating the name of the drop off place and the Address. Took way to long to figure things out!??Jeanne H.
This U-Haul dealer also runs a motel at the same location. I chose this location because it was convenient. When I went to pick up the truck the owners son had to get him out of bed for me to get the truck i had reserved. I had reserved 4 dozen pads also but they only had 28 on hand. We had to go to another location to fill our order for the pads.Gilbert B.
The man who waited on me was very polite and professional. He was apologetic that he did not have everything I needed. I reserved an appliance dolly but the location did not have one available for me to use.Theresa W.
Advertising I couldn't tell it was a uhaul dealer I drove past it twice.Dennis N.
After making all arrangements on the Internet with a UHaul dealer in Burkburnett, Tx we were disappointed when it was changed to a dealer in Wichita Falls, Tx because the Wichita Falls location did not honor the Burkburnett contract I created on the website. He charged us $75 extra for insurance we did not sign up for. The cab of the truck had food and grass on the floor. All equipment was is perfect working order -no problems there.Weldon F.
Customer did not leave a comment.RAKESH P.
I had to wait because there was no one available to take care of Uhaul rental at 8am when I arrived as scheduled. Costs were not explained to me and I ended up paying for insurance coverage that I actually didn;t need or want. Not happy.Donna F.
Customer did not leave a comment.GARY Q.
Customer did not leave a comment.LISA A.
Customer did not leave a comment.robert K.
Very nice, very clean, very professional... gave us a 20 foot vehicle to travel across country that leaked the entire way and ruined a lot of their items.linda W.
The equipment had a light assembly that was not attached and it fell off during the trip.ronald H.
This was a classy experiencebrett B.
I reserved both the 24 ft truck and vehicle dolly at the SAME location on Kell EAST in Wichita. I was later informed that I would have to pick up the truck on the southwest part of Wichita Falls and the dolly at a location on the northeast part of Wichita Falls !!!! I had to wait 30 minutes for a person who knew how to rent the dollie for me.... NOT ACCEPTABLE Very Extremely INCONVIENT for me ! I will never recommend U- Haul again ! (806) 264-2425 Debbie HudsonDebbie H.
they were fine.karl B.
I would recommend this location if the hours were posted as 8am-8pm. We dropped off the trailer at 9:00pm because the website posted this location as 24hrs. The hotel desk is manned 24 hours but apparently can only do uhaul transactions from 8-8. I think that should be posted on the website for future customers to see. We were told we would have to make a return trip to finalize the paperwork.Steve R.
Customer did not leave a comment.Blair S.
Courteous and very helpful! Our overall experience was excellent!MARK M.
Customer did not leave a comment.charles L.
I will never in my life rent from uhaul again. I will also be letting all my friends know how i was told to "call my dad for help" when the whole car dolly FELL OFF MY TRUCK and i needed help. I WAS NEVER ASKED IF I WANTED INSURANCE. And because of that i was stranded with 3 of my children and a damn car dolly with a CAR ON IT. i lost my damn job and my kids were unable to go to school. Not to mention the tail light was out and the man helping us didnt even check it before we left.amanda P.
Owner was friendly and very helpful.william H.